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Reviews of Villa at Beach in Secluded Surroundings

Villa at Beach in Secluded Surroundings
Marbella, Andalusia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 33 reviews" "
Rating 8 - Good. 14 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

6.0/10

Cleanliness

Reviews

6/10 Okay

Najwa S.

Liked: Cleanliness
Not a 6 bedroom villa! It only has 4 bedrooms!
The property is not as advertised. The online listing says its a 6 bedroom villa whereas it only has 4 bedrooms. Sleeps 9 in beds only if couples and children. Definitely doesn't sleep 10! Especially not10 adults! The pool and outdoor garden appear much larger in the posted images than in reality. The layout and furniture are also airbrushed and photoshopped, not the real deal. It's quite old and hasn't been renovated in a while. Definitely needs new bedsheets and towels, everything is so dated. It didn't meet our standards for the high rate we paid. Definitely do not recommend it and won't be staying there again.
Stayed 5 nights in Aug 2022
Response from VrboOwner on 10 Oct 2022
Hello John. We are saddened to hear that some aspects of the property did not live up to your expectations. The description of the property and furniture on the website are as accurate and detailed as possible. The displayed pictures are taken professionally, without editing, and no wide angles to ensure they remain close to reality and avoid any confusion. We truly hope that this did not bother you too much. As mentioned in the property description, the villa contains four full and two auxiliary bedrooms. There are four Double beds and three Single beds, including the two in the auxiliary rooms. We are sorry if you didn´t see this information when the booking was made. The bedding and towels are replaced regularly to ensure they remain in good condition. Should there be anything needing attention during your stay the property host, Santiago is always on hand to help. Your comments are valuable and will be used to further improve the service we offer. We hope to welcome you to a Bookiply property again in the future. Santiago and the Bookiply Team.

4/10 Poor

morag m.

Disliked: Cleanliness
Golden wedding celebration
Arrived at property and was greeted by santiago who was lovely and showed us round . Villa pool and gardens are lovely. On arrival the first thing noticed was that villa was very musty and not aired. On further inspection the villa was in need of a lot of tlc. Furnishings very grubby and bedding although clean were washed out. Bathroom on ground floor in need of complete refit as shower unit filthy mould on tiles and base and could not be used even after cleaning . Upstairs bathroom was OK but again shower cabinet and seals in need of deep clean. All internal doors and light switches dirty and had not been cleaned for months. The so called bedrooms off kitchen are 2 beds in storage area and so could not be used . Barbeque also dirty and could not be used was told new one ordered but did not arrived so this spoiled enjoyment of garden entertainment . New appliances in kitchen but oven has been moved onto high wall cupboard why?? and unable to reach controls and to clean which is just rediculous. Also only 1 cooking tray so was not brilliant as we did not have use of barbecue. Microwave needs replaced as stained and rusty . We had decided earlier that we were not going to stay and complained to agent and arranged to stay one night but unfortunately could not arrange another villa for 10 at such short notice and had no option but to stay . We then had to spend 2 days cleaning the villa to a reasonable standard. As this was our actual golden wedding celebration with family it was completely ruined and I spent several hours in tears and disappointment . I can also accept villa being a bit tired but not the cleanliness and owner really needs to rectify these issues as soon as possible as it is a lovely property.
Stayed 10 nights in Apr 2022
Response from VrboOwner on 30 May 2022
Dear Morag Thank you very much for leaving a review. It is good to hear that you liked the pool and gardens at Villa at the Beach. We are saddened that the property did not meet your standards of cleanliness. Cleanliness is very important to the owner Santiago and he supervises it personally. Should it not be perfect, he will be happy to assist. The outside area, including barbecue were cleaned, but unfortunately a Calima blew sand dust over from the Sahara. We understand that the property host, Santiago offered to buy a new barbecue for you to use, however you declined the offer as you were unlikely to use it due to the weather. We note your comments regarding the layout of the property. The description of the property and the layout on the website are as accurate and detailed as possible. The displayed pictures are taken professionally to ensure they remain close to reality and avoid any confusion. Santiago takes a great interest in the comfort of his guests and is available to help resolve any issues you may have or to help with anything you need during your stay. Feedback is always appreciated, as it helps us to improve our services, and we hope we can welcome you back to a Bookiply property in the future. Best regards, Santiago and the Bookiply Team.