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Reviews of Villa Costa Marbella

3 out of 5
Villa Costa Marbella
Calle de la Playa 2, Marbella, Málaga

Reviews

5.6
Rating 10 - Excellent. 6 out of 36 reviews" "
Rating 8 - Good. 3 out of 36 reviews" "
Rating 6 - Okay. 13 out of 36 reviews" "
Rating 4 - Poor. 5 out of 36 reviews" "
Rating 2 - Terrible. 9 out of 36 reviews" "

5.8/10

Cleanliness

5.8/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Frank

Stayed 2 nights in Jan 2024

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

4/10 Poor

Mallory

Stayed 1 night in Sep 2023

4/10 Poor

Ron

Disliked: Staff & service
Poor check in. Travel companion speaks Spanish, but info on night locking gates was terribly incomplete. At night had to scale wall to reach reach room! Shower dud nit maintain twmperature. Bounced between cold & hot.
Stayed 2 nights in Jul 2023

6/10 Okay

Peter

Stayed 2 nights in Jun 2023

10/10 Excellent

Henry

2/10 Terrible

Melanie

Disliked: Cleanliness, room comfort
Stayed 5 nights in Nov 2021

6/10 Okay

Omar

Travelled with partner
Liked: Cleanliness
Ideal for one night. Close to the beach and had on-site parking which was ideal as there is no parking nearby due to how close it is to the beach.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Tired
Tried to call prior to arrival using the number listed on hotels.com app. Person on end didn’t speak English which was a challenge then they hung up and wouldn’t answer. Site wasn’t in the location on the app so required a bit of finding! Accommodation was tired, basic, needed a clean deep clean. At 150e it was overpriced, but hey that’s Marbella in August.
Stayed 1 night in Aug 2021

6/10 Okay

Rory

Business traveller
Disliked: Cleanliness
Average at best.
The greeting was very nice. When I got into the room, the toilet paper was missing and the holder broken. The room's floor was clearly dirty to the point where when walking bear foot my feet were dirty. There was also dirt in the shower and a stale smell in the room. Overall not really clean at all. Your paying for proximity to the beach and that's all.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Best location, a block away from beautiful Cabopino beach.
Stayed 5 nights in Jul 2021

2/10 Terrible

Hayley

Travelled with family
Stay away
I booked this online, but couldn’t get in when I got there. The confirmation said check in was at 2pm but if I wanted to check in after 3pm, I needed to arrange it with them. I had tried to call them all morning to see if I could check in either earlier or later, but could not get through. I arrived at 2pm and knocked loudly on both metal gates. It was clear you needed to be provided with a code to get in. After 20 minutes of banging and calling our in the searing heat with a 10 year old, o started to call hotels.com. I then spent almost an hour on different calls to hotels.com who could not get through. They accidentally hung up on me twice, I then needed to be on hold for ages and go through the whole issue again. All the time, stood outside in the heat. Then I was transferred to their relocation team where I needed to start the whole process again as the previous team had not transferred the details. Again, this person could not get hold of the Hotel Selin. The agent could not figure out where I was and I’m the end I just asked for a refund. Total absolute nightmare.
Stayed 1 night in Aug 2020
Response from selin on 26 Sept 2020
Dear guest, Thank you very much for sharing with the rest of the users your experience in our hotel and referring to our spacious rooms, it is a pleasure to receive comments as positive as yours. We remain at your entire disposal and we hope that you will visit us again on any other occasion. Receive a cordial greeting,

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Nice place to stay and chill.
Stayed 1 night in Aug 2020
Response from selin on 26 Sept 2020
Estimada Huésped, Muchísimas gracias por compartir su experiencia con nosotros. Sepan que es nuestro objetivo que pasen los mejores días durante su estancia y es por eso por lo que trabajamos e intentamos mejorar día a día. Reciba un cordial saludo.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

NADIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de la playa
Stayed 2 nights in Apr 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente surrealista el trato.horrible en genera
El trato por la responsable del recinto ha sido horrible...puesto que su trato ha sido con desprecio aun hablando bien con ella ,de momento cuelga el teléfono Lo que supuestamente es un apartamento con cocina realmente lo que me han dado ha sido una habitación de 16m2 en la cual hay una mini cocina sin ninguna mesa ni silla para sentarse El grifo de la ducha cuando llegamos estaba roto el mando y la tapadera del wáter también rota... Por lo que tuve que llamar la encargada que me trató nuevamente regular y me envió al señor de mantenimiento el cual no podía hacer nada puesto que eran roturas sin un arreglo puntual y este señor se encargó de que me suministraran una mesa y silla para medio poder estar... Pero al haberme quejado de la situación lo más que conseguí fue que me cortaran la señal de antena de televisión que le envié el mensaje para que lo solucionase después de haber llamado varias veces y ni siquiera contestó ni en el momento ni al día siguiente... Por lo que me gustaría que me contestase a esta reclamación el propietario del recinto aunque sé que eso no pasará.... Pero al menos que alguien diese la cara para recibir alguna disculpa
Stayed 2 nights in Dec 2023
Response from Rancho Grande on 4 Jan 2024
Pues os doy respuesta come aveis preferido..Primero os hemos dejado entrar en habitacion mucho mas antes de la hora de la entrada.Segundo cuando entras en un habitacion y no te gusta no se puede dar el uso y podrias irte en un otro lugar y cancelarla lo que has reservado .Terecero en ningun momento o lado se dice supuestamente que es un apartamento y sobre todo pagarlo en una noche por 65 euro. es un habitacion de un hotel normal que hemos añadido comodidad por el cliente tener esta mini cocina.por otro parte el chico de mantenimiento lo hemos traido y el ha tenido respuesta de vuestro parte no pasa nada ven mas tarde ,calcular que es un dia festivo y nadie es en dispocision de nadie , por otro lado eso es un locura pensar que hemos quitado el señal de tv osea como puedes decir esto?????tu queja sobre de no tener el señal ha sido a las 20:00 de la noche quien trabaja a esta hora por un señal de tv?????Se no aveis gustado nuestro establesimiento no pasa nada . Un saludo

4/10 Poor

Teija

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pihapiiri sotkuinen
Stayed 1 night in Nov 2023

10/10 Excellent

DAVID ALAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling home away from home
Very good experience i stringly recommend marvellous hotel and location, very confy spacious and lot of privacy very convenient for a couple in south Spain..ideal for Any occasion, the reception was really compréhensive and solved Any needs.thank you Will be back soon
Stayed 7 nights in Sep 2023

10/10 Excellent

Cliffton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Van t Westende

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Belle propriété, manque de gérance et d’entretient ( douche ) propreté .
Stayed 4 nights in Jul 2023

6/10 Okay

Liz

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The only good thing: Aircondition All the bad stuff: - Cleaning, the floors were grey/brown from dirt and sand. When we showered and had to wipe up water from the floor after the shower, the towel was brown and could no longer be used. We wore shoes inside because it was dirty. - Service, hard to find where to check in. It says check in from 3 p.m until 10 p.m, but was complained about when we came to check in at 8 p.m. The lady said she had actually given up on us coming and was a bit bitter because she said age wasn't really supposed to work longer than 7 p.m. Please ask for the code to the gate to the hotel. Because all doors are locked at midnight and then you can't get in. This should be given by a routine, but no. - Bed: The bed was horrible. It felt like sleeping on an Eoru-pallet with a blanket over it. - Bathroom: Broken toilet seat. ZERO hot water in the shower and we stayed for two nights. No soap in the shower or hairdryer as promised. - Phone number in Hotels.com is not correct, tried calling several times and for hung up on
Stayed 2 nights in Jul 2023

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tien Cucarachas e no tien aqua caliente
Stayed 1 night in Jun 2023

4/10 Poor

Barbara

Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Ilham

Stayed 1 night in Aug 2021

6/10 Okay

Lucia

Stayed 2 nights in Jul 2021

6/10 Okay

Alvaro

Disliked: Room comfort
Stayed 3 nights in Sep 2020
Response from selin on 26 Sept 2020
Dear guest, Thank you very much for sharing with the rest of the users your experience in our hotel and referring to our spacious rooms, it is a pleasure to receive comments as positive as yours. We remain at your entire disposal and we hope that you will visit us again on any other occasion. Receive a cordial greeting,

2/10 Terrible

Mirko

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from selin on 26 Sept 2020
Dear guest, Thank you very much for sharing with the rest of the users your experience in our hotel and referring to our spacious rooms, it is a pleasure to receive comments as positive as yours. We remain at your entire disposal and we hope that you will visit us again on any other occasion. Receive a cordial greeting,

6/10 Okay

Verified traveller

Disliked: Cleanliness
El estado de dejadez en general crea incomodidad
Sólo había una persona para toda la instalación por lo que es imposible atender bien todos los apartamentos. Falta de limpieza tanto en el interior como en el exterior. Las instalaciones están entre reformas, da mala impresión y aspecto de dejadez. Las fotos son engañosas, esa imagen sería la que debería tener todo. La encargada se portó muy bien tanto en el check-in como en la acomodación de nuestra habitación. Que el precio sea aceptable no implica que el sitio esté tan poco cuidado.
La habitación bien en general pero no limpiaron en toda la estancia ni repusieron papel higiénico por ej.
Cosas así no desaparecieron en toda la estancia
Stayed 10 nights in Aug 2020
Response from selin on 26 Sept 2020
Estimado Huésped, Muchas gracias por compartir con el resto de usuarios su experiencia en nuestro alojamiento y hacer referencia a nuestras espaciosas habitaciones, siendo un placer recibir comentarios tan positivos como el suyo. Quedamos a su entera disposición y esperamos que vuelvan a visitarnos en cualquier otra ocasión. Reciba un cordial saludo.

6/10 Okay

Johan

Stayed 7 nights in Jul 2020
Response from selin on 27 Jul 2020
estimado cliente gracias por su evaluación es importante saludos

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020
Response from Villa Selin on 15 Jul 2020
Hi, thanks for your review, we hope to see you soon again, Kind Regards

6/10 Okay

Roger

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Chiara

Così cosi
La posizione ottima il posto però è un po’ scadente. Pochi i servizi il cambio degli asciugamani ad esempio. Però sei a due passi dalla spiaggia
Stayed 4 nights in Sep 2019

2/10 Terrible

samy

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
la clim ne fonctionnais pas et la piscine aussi le cadre n en parlons pas des travaux et des broll partout en tout cas pas terrible
Stayed 1 night in Aug 2019