4/10 Poor
HALIMA JUMA HABIB, Ruwi
18 Jan 2024
Liked: Cleanliness, staff & service, property conditions & facilities
When I checked in expecting to be given a deluxe corner suite instead been given double room at the corner! I booked 2rooms the other was twin sharing floor 2 next to us as requested but my room was not Suite.
I was very upset that's they wanted to cheat on me they think.Iam so stupid doesn't know the difference between the two after a lot of waiting and telling them will call expedia and as a Gold member they changed to room no 1006 that's was suite but by then all my mood has changed anyway the second day we went out when we returned there was too much water in the bathroom and end up in bedroom the carpet was completely soaked we immediately report someone came in and brought a lot to towels to put on carpet in my bedroom after mopping the bathroom I was expecting someone to offer a fresh room as the hotel in the low seasons. It was literally empty.The second day someone came to clean but the carpet was wet and the room was stinking I requested extra towels to be put on the carpet and they come to open the window after I requested that they say no the carpets has to be left open so it can dry up !
After that they offered another room one floor above which was room 1108 that's the best room the toilet floor was warm which was not on the previous one ! That's was the third day and I felt more relaxed for the very first time definitely the room was better in everything!
The reasons given to me expedia marketed their room wrongly ! Well I don't know who is right or wrong
HALIMA JUMA HABIB
Stayed 4 nights in Jan 2024