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Reviews of Riad Eden

4 out of 5
Riad Eden
25, Derb jdid - Riad Zitoun Lakdim, Médina, Marrakech

Reviews

8.8

Excellent

Rating 10 - Excellent. 42 out of 72 reviews" "
Rating 8 - Good. 20 out of 72 reviews" "
Rating 6 - Okay. 8 out of 72 reviews" "
Rating 4 - Poor. 0 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, great rooms and breakfast Beautiful sun terrace
Stayed 4 nights in Feb 2024

10/10 Excellent

Kamran, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Riad Eden for our first time in Marrakech. The Riad was easy to find and we were warmly welcomed by the staff immediately with some wonderful Moroccan mint tea. Our room was on the top floor where we had easy access to a beautiful terrace and rooftop patio (with a pool) with amazing views of the Medina. Zahira and her team were very pleasant and professional throughout the trip. We even asked of the could bring breakfast (which is included and delicious) to the terrace every morning. They always obliged. Also for those that need to stay connected, the wifi had great speed and coverage. We we also very close to the convenient Place Mellah where there was always lots of hustle and bustle and reasonable restaurants and shopping. I would definitely recommend this property to anyone visiting Marrakech.
Stayed 4 nights in Feb 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riad Eden is a tranquil oasis only 10 mins walk from the hustle and bustle of the Jenna El Fna square and 5 mins from the more peaceful square near the Jewish Market and the Bahia Palace. Our Orange Room was well equipped, cleaned daily and very comfortable with the added advantage of being on the same floor as a lovely shady sofa area. The only downside was the bed was exceptionally hard and uncomfortable. The breakfast was delicious, home made yogurt with cereal, pancakes, bread, jams, marmalade, honey, fresh fruit, freshly squeezed fruit juices, tea and coffee. The ladies who run the Riad are exceptional. Polite, charming, pleasant and cannot do enough for you.
Stayed 7 nights in Oct 2023

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall, the place is nice, they need clean towels in a brand-new air-conditioning unit was extremely hot . Old Aircoundtion
Stayed 2 nights in Aug 2023

10/10 Excellent

matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

MARIO

Travelled with partner
Liked: Cleanliness, staff & service
Riads are the place to stay in Masrkesh. Unfortunatelly, it is difficult to get to the Riad if you never walked in th Medina. Lack of clear signs mskes and easy walk scary. This Riad is cataloged as 4 stars. I say 2 stars. There were basic elements missing to be a 3 stars, such as TV and telephone. I would recommended reclassifying to 2 stars, adding a sign on the entrance door stating it is a Riad, and guiding signs from the main road. The staff was very nice, slthough they only speak arabic and french.
Stayed 2 nights in Feb 2023

10/10 Excellent

Gian Paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a hidden gem in the heart of the city.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Recommended.
Stayed 4 nights in Nov 2022

10/10 Excellent

Tibor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and lovely staff.
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and lunch was excellent. They were prepared for us at the moment with fresh ingredients.
Stayed 2 nights in Jul 2019

2/10 Terrible

Nathan, Louisville, KY

Disliked: Staff & service, room comfort
The night before we were set to checkout, from our 7 night stay, we returned to the Riad at 11PM where we were handed a bill from the night manager for local taxes and a airport transfer for the following morning. Why would I be invoiced in this manner? We had only asked if they could contact a taxi for us so pre billing for a taxi is weird also. When checking out I informed the owner that I would pay for the city taxes (385 MD) and nothing else. He says "cash only", when they clearly have a credit card machine and after a minute of awkward arguing he decides to run the card. I specifically said, I would pay the "taxes only" several times to him and he comes back and casually tries to cover up the receipt where he charged me 550 MD. The total of the taxes and for a ride I hadn't asked for, nor received. It's bad enough that these "taxes" were added the last night of our stay and not previously discussed. POINT BLANK. Do not stay at Riad Eden. The owner / guy running the Riad is extremely shady. Super pushy and rude. He ended up chasing us down the street to where the taxies pick up, which made us super uncomfortable. Saying he had a car for us. During our stay he lurked around and constantly pushed for us to eat there every time we came and went. It's like, I came here to explore all over the city I don't want to eat at the Riad every single night. Wifi was extremely poor as well even located close to the router. We didn't read up, however seems like this guys antics are well
Stayed 7 nights in Nov 2018

6/10 Okay

Sonali

Liked: Cleanliness, room comfort
Room was good but service wasn’t tht much good .... not to much choice in breakfast , poor wi fi ...
Stayed 1 night in Oct 2018

2/10 Terrible

Mandy

Disliked: Staff & service, room comfort
READ THIS BEFORE YOU BOOK
We checked out two hours after arriving. From the moment we arrived and were greeted by the cleaners and the handrail was hanging off the wall, we knew we had made a mistake. The photographs are cleverly taken as the rooms and facilities are very small and we had the biggest room! The terrace area has a bed for all 6 rooms to share and a pool which at best is 6ft by 6ft pool I kid you not and any more than 2 people on the bed or in the pool is packed ... I challenged the owner who agreed a full refund if I left so he escorted my wife and I to the street and left us there..... Two women in a bazaar in Morroco without even checking we could get to a taxi with our luggage. He has since told Hotels. com that he won't refund us and these guys are a waste of time as well.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Great location - homely, safe. Appears different to the pics online (but so do I with a filter) great price and would stay again
Stayed 3 nights in Jun 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Traditional Riad
Great confortable Riad, lovely welcoming staff and in a perfect location. Reasonably priced.
Stayed 7 nights in Sep 2017

6/10 Okay

Polly, UK

Good location, not as large/smart as expected
Good communication with owner before we arrived. Arrived 10pm, had dinner as arranged, expensive for what it was but convenient. Man working there was friendly, didn't speak much English & didn't explain anything. Went on our own to find the roof terrace, small with tables & chairs. We had the most expensive room, Chocolat, but it wasn't worth the extra money as no window; it was dark to spend time in when we returned each day for a short rest. Chairs on balcony not very comfortable, as balcony looked over courtyard, not very private. Coffee room seemed nicer with a window. When our planned Imlil excursion didn't work out, the owner helped us & offered one of his tours. He assured us the Three Valleys trip was nicer than the Imlil one, and as it was a private tour we could just ask our driver to take us to Imlil as part of the tour. So we agreed. But at the start of the tour the driver said he could not take us to Imlil. We agreed to do his trip; once we were driving he got very heated about taking us to Imlil even though it was not as good. We certainly did not want him to take us somewhere he clearly did not like and it was an unpleasant atmosphere trying to persuade him just to stick to the trip we had agreed. Trip itself was great, driver left us to go for walks on our own and then met us in the car, but no visit to a village as we had asked for. He got very angry again at end & wanted to go to Imlil. We didn't want 2 hrs in the car with someone so angry. Unpleasant end.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful and wonderful service
It was a beautiful Riad in the heart of the medina in Marrakech. The service was wonderful and so was breakfast, which was included. Our room was very clean and comfortable. The owner was there everyday and gave us helpful tips as well as directions when needed. We would stay here again for sure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Riad in centre of Marrakesh
The Riad was lovely and the staff helpful. Dinner was delicious. Very authentic atmosphere - nicer than a hotel. The Riad is difficult to find initially, so I recommend getting dropped off by taxi at the Mellah then arrange for someone to guide you to the Riad - I found a local at the cafe, but perhaps the taxi driver could assist. Agree on the price beforehand - no more than 20 Dihrams if in daylight. Once I arrived at the Riad it was easy to find my way around. Taxi to the Mellah should cost no more than 100 Dihrams if in daylight.

8/10 Good

WaryTraveller , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel
Probably the best part of our trip to Marrakesh, the hotel was really good and good food buuuut one of the night staff wanted 20 dirhams just to bring us a pot of tea which I think is a bit ridiculous that carrying a pot of boiled water 4 metres is tip worthy. Seems to me like a normal expectation from your hotel not extra going the extra mile. Beware of the transfer they charged us €15 for a transfer to the airport but that's a round trip rate also they had a guy come and fetch us from the hotel and he put out bags on this trolley, I thought he was the driver turns out he was just a random that expected another tip but we thought there was only the driver left to tip before we left and didn't have much on us which was a bit annoying. I don't understand why they conned us into having to pay this guy a tip presenting him as a driver and not giving us the option to carry our own bags (which I would have done since it was literally two small, light, hand lagguage bags.

10/10 Excellent

wolfie, Tj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice riad very close to de center plaza
Very friendly staff, the owner went out of his way to help us get a tour at 9:00 pm to leave in the morning!!! Nice rooms, walking distance to everywere

10/10 Excellent

Anna, Toronto, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Riad was absolutely beautiful and exactly what I was looking for while in Marrakech. The owner Jerome is kind and helpful and all of the staff members are wonderful and do a great job! The Riad is in a great location, has wonderful rooftop patios and is very quiet. 10/10. Thank you Riad Eden! I would happily recommend this place to others and would love to go back someday.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Just okay
Pros: The riad was in a great location and at a great price. Cons: It was not too clean. There were sheets only, no blanket or duvet. The staff was nice (smiling) but could not recommend restaurants or hammams when asked. There was no tour of the riad or explanation of services/breakfast time or directions to local sites. I was disappointed at the lack of information, and it felt a bit uncomfortable and unwelcoming.

8/10 Good

Rachel, F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, friendly Riad close to the souks.
We were greeted by the friendly Riad owner who helpfully gave us a quick low down on Marrakech and made some pool and resturant recommendations. The Riad was pretty, cool, comfortable and clean. The staff were really friendly. Our room was upgraded as we had the Riad to our self. We had an amazing stay in Marrakech.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable, el Riad muy bonito y céntrico
Stayed 2 nights in Feb 2024

8/10 Good

Cynthia N., Zeewolde

Liked: Cleanliness, staff & service
Warm ontvangst. Personeel is heel vriendelijk!! Je bed wordt elke dag opgemaakt. Veel op loopafstand zoals de grote jmaa fna plein en beide paleizen.
Stayed 7 nights in Jan 2024

10/10 Excellent

Pablo Dimas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable. Un lugar lleno de encanto con un trato de 10. Todo el que trabaja aquí es encantador. El desayuno nos sorprendió por su variedad y su calidad. Está en una zona inmejorable. Una única recomendación: llegar a buena hora, ya que el Riad es difícil de encontrar la primera vez (la puerta de entrada es la de una casa normal y no tiene distintivos claros) y hay que llegar andando ya que el taxi no puede meterse en el bazar. Por la noche está todo cerrado en el bazar y uno se puede volver loco dando vueltas para encontrarlo. Aunque la gente es tan amable que en cuanto encuentres a alguien a quien preguntar te llevará de buen gusto. En resumen un lugar muy recomendable regentado por una gente muy amable y que da todo lo que promete.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy amable y acogedor
Lugar acogedor, bien situado y con personal muy amable. El personal ha hecho lo posible para que nuestra estancia sea mucho mejor. Nos adelantaron la hora de check in y guardaron nuestras maletas. Al día siguiente salíamos muy temprano al aeropuerto y nos prepararon el desayuno para poder llevarlo. Delicioso. Nos facilitaron mucho todo. Se agradece de corazón!
Stayed 1 night in Dec 2023

10/10 Excellent

jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil et super endroit en plein coeur de la médina proche de la place Jema elfna et au calme. Nous avons été surclassés dans une chambre magnifique (chocolat) et joliment décorée. Le repas du soir était excellent et très copieux: de la vraie cuisine familiale dans un joli cadre.. Nous avons apprécié notre nuit dans ce riad. Petite piscine sur le toit ce qui est un plus quand il fait très chaud..
Stayed 1 night in Nov 2023

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation with clean rooms and good bed. Service and breakfast was very good. Beautiful patio and rooftop terrace. Location was great in center of the medina. We had an amazing time
Stayed 3 nights in Nov 2023

10/10 Excellent

Tanja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dank dem super freundlichen Personal hat man sich sehr schnell wohl gefühlt. Sehr schöne Dachterasse und leckeres Frühstück. Gerne wieder.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war eine wunderschöne Zeit im Riad Eden. Perfekt um Marrakesch zu erkunden. Alle waren sehr freundlich. Das einzige negative was ich sagen kann isr das die Zimmer sehr hellhörig sind.
Stayed 4 nights in Sep 2023

8/10 Good

Aurelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tout est parfait dans ce riad , difficile de le trouver car pas de nom.sur laporte ... Il est calme , très propre et authentique. Pour la chambre berbère il n y a pas de clim , bon a savoir lors de forte chaleur , un simple ventilateur n est pas suffisant,mais chambre confortable, belle ! Personnel calme gentil serviable, parfait !
Stayed 2 nights in Jun 2023

10/10 Excellent

Freddy

Stayed 3 nights in May 2023

8/10 Good

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and friendly staff
So nice riad and friendly staff! Close to the big square and restaurants. Really recommend this place!
Stayed 1 night in Mar 2023

6/10 Okay

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Carmen

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrale ligging , vriendelijke ontvangst , leuke kamer en gezellig ontbijtje , waarvan de kwaliteit helaas een beetje wisselde . Brood was niet altijd even vers ..
Stayed 5 nights in Sep 2022

10/10 Excellent

Jean Pierre Meza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El. Servicio fue increíble, muy simpáticas y atentas las chicas del servicio, en todo momento nos ayudaron con cualquier Duda que teníamos
Stayed 2 nights in Oct 2021

10/10 Excellent

Line

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Riad décoré avec beaucoup de goût, le personnel est à l’écoute et accueillant. Très bien situé. Seul petit bémol, l’insonorisation des chambres.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
2人で宿泊したのですが、2人目の時にお湯が出なくなりました。少し時間を置いたら使えました。
Stayed 1 night in Mar 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional Staff
Un riad bastante tranquilo y el staff sumamente servicial repito sin duda.. .
Stayed 3 nights in Nov 2018

8/10 Good

Ellen Gunn t.

Sengene er smale og hare. Ellers rent og pent, god frokost. Beliggenheten er Ok.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très accueillant et disponible. La chambre était agréable et calme, le petit déjeuner copieux
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Vincent, Pertuis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable au cœur de la Médina. Le personnel est vraiment parfait, ainsi que le propriétaire. Un gros plus pour le petit déjeuner vraiment délicieux.
Stayed 4 nights in Apr 2018

8/10 Good

Merthoufle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En plein coeur de la médina un endroit cosy
Personnel sympathique. Chambre propre et chaleureuse. Rien à dire, je recommande!
Stayed 2 nights in Apr 2018

6/10 Okay

RT, MARSEILLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad au calme tout prés de la place jamaa el fna
Très belle expérience dans une très belle ville : MARRAKECH.
Stayed 4 nights in Apr 2018