Mandeville Hotel Guide - Marshall's Pen Great House hotels in Mandeville, Jamaica.

"This wasn’t my first stay at GVH, but it will almost certainly be my last. It was my first time staying solo, and the experience fell well below expectations. To give credit, the grounds appear well maintained since Hurricane Melissa. Unfortunately, that’s where the positives end. For the price I paid for three nights, the WiFi was completely unacceptable. Reliable internet is a basic expectation. I checked with the front desk multiple times and was assured it worked, it didn’t. Only at checkout was I told I’d been given the wrong details the entire time. The response was a casual apology and WiFi details for a “next stay,” which felt insulting. A partial refund would have been far more appropriate. I was also initially placed in a room where the air conditioning didn’t work and had to move. While the new room was close by, this change was not properly updated by the front desk. Therefore, at checkout I was met with looks suggesting I had accessed a room I shouldn’t have. That is not my responsibility. There are no lifts, so I had to call the front desk (using my own phone credit) for help with my luggage. Assistance was given, but it felt like an inconvenience to them. The front desk staff overall were dismissive and unhelpful, making basic interactions frustrating. Breakfast was underwhelming, standard but you could be better. Overall, very disappointing. For the price, I expected much better. Save your money, an Airbnb would likely offer better service and value!!"

"More up date furnitures and the staff to check and make sure everything is working correctly and things that supposed to be in the room are there but the was well respected full"

"Clean and rustic"

"The food was great. I had breakfast and dinner at the hotel and I enjoyed the meal. Overall, the staff was friendly, but I did not like the fact that the manager approached me for the bill but did not introduce herself. Also, I had a couple of days without hot water because the hot water heater is solar and it rained for a few days. Nevertheless, the views from the hotel were beautiful. "

"Still waiting on my refund never stayed in this property. Buyer beware Expedia was not helpful in me getting my refund back from a place that was terrible."

"Everything was great! Pool was perfect , staff was wonderful and always on time with everyhthing we asked for. Was a little far away from most restaurants. But the staff organizing rides for us was always on time. Very nice establishment. "

"Overall staff were friendly and helpful . Rooms need renovations "

"Room was clean and facilitated very well. The host was very pleasant, helpful and entertaining. Efforts to make our stay a good experience was good and greatly appreciated. The biggest issue we had was finding the location of the building and its direction. For a quiet and enjoyable stay, we would strongly recommend the Breeze2022. "

"It is an ideal place for someone with limited mobility. Getting from the house to the ocean was short, easy and had no obstacles."