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Reviews of Holiday Inn Express Marshfield, an IHG Hotel

2.5 out of 5
Holiday Inn Express Marshfield, an IHG Hotel
1301 Banning St, Marshfield, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 423 reviews" "
Rating 8 - Good. 131 out of 423 reviews" "
Rating 6 - Okay. 33 out of 423 reviews" "
Rating 4 - Poor. 21 out of 423 reviews" "
Rating 2 - Terrible. 18 out of 423 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk was prompt & they have a list of restaurants in the area.
Stayed 1 night in May 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Major hail storm hit and was allowed to get truck under canopy when i was already parked in the open....very grateful!! Others had sunroofs broken with a hole in their roof. Cracked windshields and all vehicles had dents
Stayed 2 nights in May 2024

10/10 Excellent

George, Austin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was perfact for our one night on the road trip
Stayed 1 night in May 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely kind
Stayed 2 nights in May 2024

10/10 Excellent

jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful!!
Stayed 1 night in May 2024

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway, nice conditions and clean
Stayed 1 night in May 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 words to describe this establishment and my stay,,,, excellent, excellent, excellent.
Stayed 1 night in May 2024

10/10 Excellent

Kenneth w

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sharron, Richland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and comfy bed with a clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Stayed 1 night in Apr 2024

10/10 Excellent

Crescense

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the new renovations.
Stayed 2 nights in Mar 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some construction going on but didn’t bother us
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

2/10 Terrible

Xiaoxiao

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room changed 3 times during that night and manager said will call but never did
Stayed 1 night in Jan 2024
Response from Tonya J. on 15 Feb 2024
Thank you for staying with us!! I am so sorry to hear of this issue. We did have some remodel work going on and there was some water issues. I am sorry to hear you were told you would be called and it didn't happen. I will reach out to you today!!! Take care!!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Tonya J. on 15 Feb 2024
Thank you for choosing to stay with us!! Hope you have a wonderful day and take care!!

10/10 Excellent

Lane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was not brand new however it was very well managed and maintained. There was no mold or mildew anywhere. Everything was in the exact right order.
Stayed 1 night in Jan 2024
Response from Tonya J. on 15 Feb 2024
Thank you for staying with us!! I am real happy to hear that you enjoyed your stay with us!! We hope to serve you again in the future. Hope you have a good day and take care!!

2/10 Terrible

Milena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean
Stayed 1 night in Jan 2024
Response from Tonya J. on 15 Feb 2024
Thank you for staying with us!! Sorry to hear that your experience was not what was expected. We hope to serve you again so we can redeem ourselves. Take care!!

8/10 Good

Joshua

Stayed 1 night in Jan 2024

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tonya J. on 15 Feb 2024
Thank you for staying with us!!! Hope you have a wonderful day and take care!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean, friendly
We were visiting family for the holidays and were surprised how nice this place had become. It looked newly renovated and the people at the desk were as friendly as could be. Hotel choices are limited in Marshfield. We were very happy with this one.
Stayed 2 nights in Dec 2023
Response from Tonya J. on 15 Feb 2024
Thank you for staying with us!! I am happy to hear you enjoyed the improvements. We remodeled recently. Hope you have a wonderful day and take care!!

8/10 Good

Brandon

Stayed 1 night in Dec 2023
Response from Tonya J. on 15 Feb 2024
Thank you for staying with us!! Hope you have a wonderful day and take care!!

6/10 Okay

Irma

Stayed 1 night in Dec 2023
Response from Tonya J. on 15 Feb 2024
Thank you for staying with us!! I hope you have a wonderful day and take care!!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. The breakfast was decent. The staff was helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tonya J. on 15 Nov 2023
Thanks for staying with us!! Take care!!

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tonya J. on 15 Nov 2023
Thanks for staying with us! I am happy you enjoyed your stay!

10/10 Excellent

Kathleen

Travelled with family, Travelled with partner
Nice location along I-44, very clean and friendly staff
Stayed 1 night in Oct 2023
Response from Tonya J. on 15 Nov 2023
Thank you for staying with us!! Thanks for the feedback! Hope you have a wonderful day and take care!!

10/10 Excellent

Loretta, Cape Coral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great HIEX, right off the Hwy and was very quiet, great beds, shower & breakfast
Stayed 1 night in Oct 2023
Response from Tonya J. on 15 Nov 2023
Thanks for staying with us! I am glad to hear that you enjoyed your stay with us! We hope to serve you again! Take care and Happy Holidays!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tonya J. on 15 Nov 2023
Thank you for staying with us! Take care!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the extra travel time
I chose this site for its excellent reviews. I was researching ancestors and had to travel into the next county visiting historical museums, cemeteries, and geneology reseach collections. It was nice to come back to a welcoming, spotless, friendly place to rest.
Stayed 3 nights in Oct 2023
Response from Tonya J. on 15 Nov 2023
Thank you so much for staying with us!! I am so happy that you enjoyed your stay! I will let my staff know to keep up the good work!! Hope you have a wonderful day and take care!!

10/10 Excellent

Sharron, Richland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a really good breakfast it's not fast food. Very clean and staff is friendly and very helpful.
Stayed 1 night in Oct 2023
Response from Tonya J. on 15 Nov 2023
Thanks for staying with us!! I am happy you enjoyed your stay! Take care!!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tonya J. on 15 Nov 2023
Thank you for staying with us!! Take care!!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean for our overnight stay while traveling.
Stayed 1 night in Jul 2023

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Directly off of I-44. Very convenient for travelers. Clean and quiet
Stayed 1 night in Sep 2023
Response from Tonya J. on 15 Nov 2023
Thanks for staying with us! We hope to serve you again. Thank you for taking the time to share feedback. Take care!!

10/10 Excellent

Sharron, Richland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds and breakfast was good
Stayed 1 night in Sep 2023
Response from Tonya J. on 15 Nov 2023
Thank you for staying with us!! Take care!!

10/10 Excellent

Kati, Fort Gibson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice breakfast. Friendly staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tonya J. on 1 Sept 2023
Thank you for staying with us!! Have a wonderful day and take care!!

8/10 Good

lisa

Travelled with family
Liked: Staff & service, amenities
Staff members were very friendly, breakfast was great! Rooms could use a little updating, but I would defiantly stay here again.
Stayed 6 nights in Aug 2023
Response from Tonya J. on 1 Sept 2023
Thanks for staying with us!! We hope to serve you again in the future!! Take care!

4/10 Poor

Janet

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would not recommend anyone to stay there. When you ask for a receipt and the receptionist tells me that they'll email one and don't. I asked how much it was and wrote down what she said it was and when I got the bill in the mail and it was an extra $30 more I will not recommend your hotel to anyone.
Stayed 1 night in Aug 2023
Response from Tonya J. on 1 Sept 2023
Thank you for staying with us! I am so sorry that you did not get a receipt. It would not come from us if you did not pay book through us, (meaning the hotel). Take care and hope you have a great day!!

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tonya J. on 11 Aug 2023
Thank you for staying with. Happy to hear that you enjoyed your stay.

10/10 Excellent

Rachael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was helpful. Some hair in bathroom sink and in shower. Otherwise a nice room.
Stayed 1 night in Aug 2023
Response from Tonya J. on 11 Aug 2023
Thank you for staying with us. Sorry about the hair!! Take care!!!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco friendly
I liked the shampoo/conditioner dispensers . Those little bottles are a hassle. Very eco friendly.
Stayed 1 night in Jul 2023
Response from Tonya J. on 11 Aug 2023
Thanks for staying with us. I am glad you enjoyed your stay. Have a wonderful day!

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this ho need Previously and have always had a very good experience. Staff are great!
Stayed 3 nights in Jul 2023
Response from Tonya J. on 11 Aug 2023
Thank you so much for staying with us and I am glad your stay is always as one would expect!! Take care and have a wonderful day.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful. The breakfast is excellent with options and quality.
Stayed 3 nights in Jul 2023
Response from Tonya J. on 11 Aug 2023
Thank you for staying with us. Take care!!

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay; fantastic service and comfortable beds
We had a great visit! Had to get 2 rooms, because of the size of our group, and we had to make multiple adjustments to our check-in/out time due to canceled flights. Shout-out to Tonya, during our check-in. She was fantastic - ensured we got adjoining rooms w/the connected doors and updated our reservation set-up so we didn’t have to do a check-in/out shuffle. We’d been driving for 3 days and stayed at 3 other hotels by the time we checked in, and beds at this hotel surpassed nearly all the other hotels. They were super comfortable, and we slept very well! Breakfast was very good, and the manager gave our kids popsicles as a treat, which they loved. Overall, surpassed our expectations and we really impressed with everything. Thanks for a great stay!
Stayed 3 nights in Jun 2023
Response from Tonya J. on 11 Aug 2023
Thank you for staying with us!! I was happy to be able to accommodate you!! I am glad you were able to enjoy your stay and was able to rest good. You all take care and hope you have a wonderful day!!!

10/10 Excellent

Lindsey

Stayed 1 night in Jun 2023
Response from Tonya J. on 11 Aug 2023
Thank you for staying with us..

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and comfortable. The breakfast was okay but very disappointed there were no cinnamon rolls.
Stayed 1 night in Jun 2023
Response from Tonya J. on 11 Aug 2023
Thanks for staying with us. I regret not having the cinnamon rolls for you. Thanks for the feedback. Take care!!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tonya J. on 11 Aug 2023
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the towels being old and stained the hotel was nice.
Stayed 3 nights in Jun 2023
Response from Tonya J. on 11 Aug 2023
Thanks for staying with us. Take care!!

2/10 Terrible

Carol, HECTOR

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023