Portland Hotel Guide - Mary Smith House hotels in Portland, United States of America.

"Location, staff was top notch"

"We’ve been here 3 or 4 times now. Clean comfortable rooms, lovely staff (especially the valet/bellmen), apples and water everyday, and a great location…walking distance from so much like Pioneer Square, Powell’s bookstore, Flock food hall, etc."

"Valet staff was so great! "

"Always awesome"

"A little too crowded for my liking room was decent"

"The room was incredible. I like the convenience of El Gauchos being attached. Overall these 2 together made my anniversary extra special!! Staff member Katrina was super friendly and professional. "

"Tired, old, and musty, smells like unwashed people. Needs a complete refurbishment. Staff couldn't handle unclogging a sink."

"My experience has been consistently unacceptable from the moment we checked in. Upon arrival, the first room we were assigned was clearly not properly cleaned. There were visible toothpaste marks on the mirror, dust on multiple surfaces, a dirty shower door, and a noticeable mark on the TV. A maintenance staff member later confirmed that the TV was damaged, which resulted in us being moved to a different room. However, the second room presented even more concerning issues. In addition to a very poor view, the bed contained a comforter with visible blood stains. I immediately contacted the front desk, and while staff did bring replacement sheets, they did not provide a new comforter, the item that was actually needed. The linens were also left on the floor, and we were expected to make the bed ourselves. At that point, we were exhausted and had no choice but to sleep without a comforter. The following morning, I reported the issue in person to the front desk and was assured that everything would be fully replaced while we were out. Unfortunately, when we returned, we discovered that the same stained comforter had been placed back on the bed, simply flipped over. This was extremely upsetting and unacceptable. I then had to report the issue for a third time, and once again, no meaningful resolution was offered beyond providing replacement linens. The laundry machines were also dirty, so I had to go to a laundromat. At that point, I requested to speak with a manager."

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