Laguna Niguel Hotel Guide - Massage Envy Spa hotels in Laguna Niguel, United States of America.

"The hotel is charming but a bit dated. We spent $1,184 for two nights in a queen bed oceanfront room. The room was clean but very small, especially the bathroom. My boyfriend is 6’3”, and he couldn’t even sit on the toilet normally—he had to sit sideways because his knees hit the bathroom wall. There was no exhaust fan in the bathroom. The walls were also pretty thin; we could hear everything around us (people next door talking and snoring, and people walking above our room). The staff were very friendly and helpful. The location is great and convenient, with easy beach access and many restaurants and shops nearby. Overall, the experience was good, but the room we stayed in was not worth the price."

"Clean room very nice "

"Room was relatively clean, but neither the ceiling fan or fan light worked, nor did any lights in the Bathroom. We had to use our cell phone lights after dark to use the bathroom or take a shower. Went and advised staff and they advised it is an old hotel and things like this happen. They never offered to fix the lights or move us. What was worse was the strong smell of sewage coming up from the bathtub and faucets. It was awful and staff did not care. They offered to waive the resort fee and change our checkout time from 11AM to 1PM. We never got the resort fee back, only billed an additional +$35.00 to a credit card we left on file. Do not know why, we purchased nothing to the room. We have stayed there multiple times and sadly, this may be the last as it seems clear that management has changed. Must have, as a once charming boutique hotel had turned into a sad, location leaving you frustrated you gave it yet one more chance after saying you would not stay there again after our previous time. Which I have not even mentioned, but was even worse, if you can believe it, then this stay. It they cared at all they should have immediately moved us to another room or comp’ed it at the very least. I left there so unhappy. The room ruined our weekend getaway. "

"Great place to stay! Great location, great staff, nice pool area, rooms are nicely updated. Would highly recommend. "

"Hotel is very clean and well maintained. Front desk was courteous and helpful. Our room was very spacious and comfortable. It was a wonderful stay, and we highly recommend this hotel!"

"Location was good, but the hotel is kind of rundown"

"the house and furniture were extremely outdated. i was recovering from surgery and literally no place for me to sit comfortably. we actually left early and booked a hotel because it just was not at all manageable . "

"Fantastic place. Better than any word or photo could describe."

"The room was fine, but overpriced. "