Matanzas Hotels

"Everything about this property was perfect. From the host, down to the concierge Willie, who was very helpful and very patient with me. I had an amazing time. Will be coming back for sure ! "

"Whole place clean, owner personal and tentative, so friendly, above and beyond the usual standard. 100%"

"Excellent service, very nice people and amazing customer service… I can wait to go back!!"

"The property is well kept and the host and staff were very accommodating. Will definitely recommend this villa to friends and family. "

"Water was turned off, owner did not pay the data TV bill which did not allow us to watch tv, Evan was inoperable so we could not cook nor was there a microwave to warm any fast food. They advertise a washing machine which was not available. Worst stay ever at Coconut and I'vecrented 5-6 times."

"Our stay at this property in the Dominican Republic was nothing short of amazing! From the moment we arrived, everything exceeded our expectations. The house itself was spotless, beautifully decorated, and equipped with everything we needed for a comfortable and relaxing vacation.The outdoor spaces were just as incredible — lush, well-maintained gardens, a pristine pool, and plenty of spots to soak in the sun or enjoy a quiet evening under the stars.I have to give a special shoutout to the groundkeeper, Willie, who truly made our stay exceptional. His dedication, attention to detail, and warm, welcoming attitude made us feel right at home. He went above and beyond every single day to ensure everything was perfect. Honestly, he deserves a raise for the outstanding service he provides!We couldn’t have asked for a better experience. If you’re considering a stay here, don’t hesitate — you’ll be blown away. We can’t wait to come back!"

"Looks brand new or at least recently renovated. Not many other guests (might be soft launch) so we got treated like royalty. The food was really good. The facilities are top notch. "

"This hotel is an excellent choice for anyone looking to head south. When searching for alternatives, I was thrilled to find that my town now has a hotel where reservations can be made online. As with all my reviews, I'll offer my humble opinion. Pros: The hotel is literally in the heart of the city, making it convenient for anyone visiting Bani. It also has a restaurant and parking, which is more convenient than other hotels in the area. Customer service is exceptional, and the security staff are friendly and professional. The room size was adequate, and the air conditioning worked very well. Cons: The room I stayed in was comfortable, but I had a bad experience with the bed and room service. One of the decorative pillows had a stain that played with my imagination because it was not embedded but appeared dry, which made me doubt the cleanliness. Additionally, the sheets were not well washed. The bed was not very comfortable but did its job. However, what I really didn't like was a crack near the air conditioner, through which a lot of water came in during a heavy rain one night. Overall, the service was very convenient, and the customer service was exceptional. I would definitely use this hotel again when I return to my hometown, Baní."