Mayagüez Holidays

We enjoyed our stay here and the location of the hotel is great. However, it really depends what room you get. We requested a room with two beds and got one king size bed at first in a moldy smelling and very old looking room, worst I have ever seen, like in a very run-down motel. We went to complain and a nice receptionist gave us the room we requested - two beds and much better room, clean and updated. However, the AC was set to 66 F and there was no way to turn it up. The remote was missing and it took another trip to the reception to get that sorted out. The hotel charges extra $30 per day - not sure why. They say water is included - we got a small bottle each at the beginning of the 5 day stay and that was it. The information the hotel provides is misleading. One has to request a room service for cleaning but regular towels are changed daily. However getting clean beach towels or bathroom floor towel was sometimes a problem. The kitchen has some dishes but nothing to clean them with. So what are we paying $30 per day for? The hotel bar is very overpriced for the quality of the drinks (we had one good drink and one not so good one). I probably wouldn’t come back.

This place is beautiful a must stay

Great spot and staff

Tatiana was a great host who helped us out tremendously.

Staff was awesome, room was clean. Breakfast was the same every day, omelette, sausage/hot dogs, yogurt, strong coffee, and juice. Outside of the building didn’t match photos on website or Expedia. There were no amenities, rooftop was closed, no spa, no hot tub. Great access to everything in San Juan. No restaurant on site, no laundry, not in a nature reserve it’s in the middle of San Juan. No sauna, no banquet hall, elevator was questionable. For the price it was a great stay, but if you need a hot tub or spa you’ll have to drive. Check in wasn’t on time, but we got a similar room after waiting a few hours. No golf course nearby! We really enjoyed our stay water pressure and temperature was awesome!