Rochester Hotel Guide - Mayo Civic Center hotels in Rochester, United States of America.

"Jacuzzi was dirty, smelly, and gross. Needs to be drained, cleaned, and maintained."

"This is our 2nd time staying here, the first time was perfect, the 2nd time not so much. The even hotel building is shared with stabridge suites. we arrived at 8:30 pm on a sunday evening. The even reception desk was empty and we were able to checkin at the staybridge reception, The onsite parking ramp is frst come first served and was full, and we had to park 5 blocks away and shuttle to and from the hotel, even though there is an employee parking directly across the street that was nearly empty. The Staybridge receptionist did not explain the parking very well and was rude when we asked follow up questions. There was a map that was not provided initially when explained where to park, until we asked for the address. We had a Mayo appt in the morning and wanted to know how to get to our car. she said come down in ample time to get the shuttle, we asked what was ample time and she snapped "AMPLE TIME". we then asked how long Is ample time and she said 20 minutes. It took about an hour to bring our luggage to our room, park our car, then call for a shuttle, and get back to our room. I was looking forward to a hot tub after a long drive but pool area closes at 10 so no time for that due to checkin. The rooms were clean and comfortable but the checkin and parking issue was added stress and was not very welcoming."

"Excellent restaurant and bar great service "

"Very dirt carpets. Bathtub has been painted over and chipped. Both the toilet and tub drains do t work . Pool staff very rude. Breakfast is horrible. Beds are hard and they say a queen but are full size "

"Friendly staff, clean rooms, and great restaurant attached!"

"It met my expectations. The car service to Mayo appointments is a plus. "

"Location is great if Mayo on foot is what you want. Other than that, there’s not much to recommend. I was on 3rd floor and it sounded like an elephant was above me. Breakfast is over at 9 SHARP. It consists of one microwave for anything hot. Stand in line. And, forgot about a second glass of juice, etc at 9:01 because the attendant locks everything down. "

"Rooms were not clean. Bathrooms were dirty. The only good thing was the proximity to the hospital across the street. "

"Pool was nice and warm and the whirlpool was hot - enjoyed them both!"