4 outdoor pools, pool umbrellas, pool loungers
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Reviews of DoubleTree by Hilton Mazatlan

4 out of 5
DoubleTree by Hilton Mazatlan
Av. Camaron Sabalo 905, Zona Costera, Mazatlán, SIN

Reviews

8.2

Very good

Rating 10 - Excellent. 601 out of 1196 reviews" "
Rating 8 - Good. 304 out of 1196 reviews" "
Rating 6 - Okay. 140 out of 1196 reviews" "
Rating 4 - Poor. 82 out of 1196 reviews" "
Rating 2 - Terrible. 69 out of 1196 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views from our balcony
Stayed 3 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlán Team on 2 May 2024
Dear Luis,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlán and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlán to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not wait to go again.
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 1 May 2024
Dear Adriana,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

HILDA MICHELLE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Fast check in and check out.
Stayed 4 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlan Team on 1 May 2024
Dear Hilda,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlan Team on 1 May 2024
Dear AaronThank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 Good

ENRIQUE A

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Name brand.
Stayed 4 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlan Team on 1 May 2024
Dear Enrique,We appreciate the time you took to share your experience with us. We are very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments to improve our service. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

8/10 Good

Beatriz Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms are a little old and outdated but the location is so convenient!! Walkable to Night life restaurants etc
Stayed 3 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlán Team on 1 May 2024
Dear Beatriz Adriana,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlán and for taking the time to share your experience with us.Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlán to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

LEONEL, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlán Team on 30 Apr 2024
Dear Leonel,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlán and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlán to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 5 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlán Team on 30 Apr 2024
Dear Maria,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlán and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlán to have you back and offer you our sincere hospitality on your next visit.Kind regards,

6/10 Okay

Deni

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like the fact that we have to check in until 4pm
Stayed 3 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlán Team on 29 Apr 2024
Dear Deni,We appreciate the time you took to share your experience with us. We are very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Vivi

Liked: Staff & service, property conditions & facilities
Great hotel!
Stayed 5 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlán Team on 30 Apr 2024
Dear Vivi,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlán and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlán to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Aleksandar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful view and it’s quiet if you have room with ocean view but if you have room on the other side of the hotel towards the street it will be problem to fell asleep , loud music from the near night clubs,also from the cars.
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 28 Apr 2024
Dear Aleksandar,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It is very important for us to know the areas that we need to improve. You may rest assured that your comments about the noise will be taken into consideration and we will act in a timely manner.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Waqas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlan Team on 27 Apr 2024
Dear Waqas,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó todo solo que se escucha mucho la música del antro que está muy cerca
Stayed 4 nights in Apr 2024
Response from Equipo DoubleTree by Hilton Mazatlán on 26 Apr 2024
Estimada Araceli,Gracias por darnos la oportunidad de recibirlo en DoubleTree by Hilton Mazatlán y por tomarse el tiempo de compartir su experiencia con nosotros.Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza.Un cordial saludo,

6/10 Okay

Abraham

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlan Team on 25 Apr 2024
Dear Abraham,We appreciate the time you took to share your experience with us. We are very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

8/10 Good

Stephanie

Travelled with family
I just don't like that we can't go to a different floors when we come with family in the elevators
Stayed 3 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlán Team on 23 Apr 2024
Dear Stephanie,We appreciate the time you took to share your experience with us. We are very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

6/10 Okay

Marcos

Travelled with partner
Disliked: Staff & service
It’s only good if you just want to sleep.
Stayed 3 nights in Apr 2024
Response from DoubleTree by Hilton Mazatlan Team on 22 Apr 2024
Dear Marcos,We appreciate the time you took to share your experience with us. We are very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

8/10 Good

Anurup

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Bring earplugs. The dance clubs nearby blast loud music until past 4AM. We were told that the establishments bribe the police so that there's nothing that can be done. The hotel offers earplugs, and that's all. For me, with earplugs, I could sleep, but without them, I had a miserable first night.
Stayed 21 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 16 Apr 2024
Dear Anurup, we appreciate the time you took to share your experience with us. We are very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Froylan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is localized on a great place, close to everything, you can walk everywhere, perfect...
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 6 Apr 2024
Dear Froylan,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 Good

Sheerah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. The view from the pool is spectacular! The staff is very attentive. Our only issues are, if you book a city view be prepared to be up all night. There are 2 clubs. One in front of the hotel and 1 next door. The music is extremely loud.Sometimes till 2am or 4am.Then the traffic starts around 6am.Then housekeeping starts and they have the loudest vacuum in the world It sounds like they are literally in your room. Pay the extra amount for an Oceanview!
Stayed 6 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 27 Mar 2024
Dear Sheerah,Thank you for taking the time to share your comments with us and for trusting us with your vacation.We are sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You may rest assured that your comments about the noise will be taken into consideration and we will act in a timely manner. It would be an honor to have the opportunity to host you again and show you the improvements we have made.Kind regards,

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the club music from across the street at night. Other than that, I enjoyed my stay at this hotel.
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 27 Mar 2024
Dear Geraldo,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 27 Mar 2024
Dear Allan,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 Good

cristal

Stayed 1 night in Mar 2024
Response from Equipo DoubleTree by Hilton Mazatlan on 15 Apr 2024
Estimada Cristal Gracias por darnos la oportunidad de recibirlo en DoubleTree by Hilton Mazatlan y por tomarse el tiempo de compartir su experiencia con nosotros.Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza.Un cordial saludo,

4/10 Poor

Alejandra

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Equipo DoubleTree by Hilton Mazatlan on 26 Mar 2024
Estimada Alejandra Le agradecemos el tiempo que dedicó para compartir su experiencia con nosotros. Lamentamos mucho que su reciente visita no fue lo que esperaba. Su retroalimentación es muy importante para nosotros y sin duda tomaremos en cuenta sus comentarios para las mejoras en nuestro servicio, trabajando para que esta situación no se vuelva a presentar en el futuro.Esperamos nos dé la oportunidad de recibirle de nuevo y servirle con la hospitalidad y calidez que nos caracteriza.Un cordial saludo,

10/10 Excellent

Roberto, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 25 Mar 2024
Dear Roberto,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

MIGUEL, Alhambra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 26 Mar 2024
Dear Miguel,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

arturo yamitt

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estancia tranquila, muchas cosas cerca, playa limpia y servicio muy amable
Stayed 6 nights in Mar 2024
Response from Equipo DoubleTree by Hilton Mazatlan on 24 Mar 2024
Estimado Arturo,Gracias por darnos la oportunidad de recibirlo en DoubleTree by Hilton Mazatlan y por tomarse el tiempo de compartir su experiencia con nosotros.Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza.Un cordial saludo,

8/10 Good

Tony James

Travelled with partner
Liked: Amenities, property conditions & facilities
Stay was for one week in full suite. Beautiful ocean view, nice clean pool area, comfortable spa center. Reasonably priced for good sized room. Friendly staff and our cleaning girl Rosario did a wonderful job. Good location, central to everything in Mazatlan. Con’s - Check in was poor as room was not ready for 4pm, had to wait while it was cleaned. Room balcony glass was never cleaned ever and obstructed view. Ceiling in our bedroom cracked open and leaked water in front of our bed from the floor above us. Woke us up from dripping sound multiple times. Had to live with a towel on our floor to soke up the water. Asked front desk to fix multiple times, hope it’s better for next people. Door handle on balcony door was broken, asked front desk to fix, no one fixed it. A microwave would be nice for the suites or at the very least one in the hotel public area to use since staff did not want to share restaurant one. Evening is a bit noisy from other hotels music, it was ok for me but could bother some guests. Breakfast Buffet was good, only feedback would be for the price I would have liked more meat than just diced cold ham in the buffet, bacon or sausage would be nice. Dinner and drink menu has a small selection, also small portion size for price compared to other places. Overall I liked and enjoyed my stay at the Double Tree and would recommend others stay here. It was what I was looking for. That said obviously there’s room for improvement.
Stayed 7 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 23 Mar 2024
Dear Tony,Thank you for taking the time to share your comments with us and for trusting us with your vacation.We are sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You may rest assured that your comments about the room will be taken into consideration and we will act in a timely manner to prevent this from happening again.It would be an honor to have the opportunity to host you again and show you the improvements we have made.Kind regards,

10/10 Excellent

yaqueline YOLANDA, inglewood

Liked: Cleanliness, staff & service, property conditions & facilities
Been here before I like it clean close to the malecón bus passes right outside oxxo across the street night club next door on beach
Stayed 4 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 22 Mar 2024
Dear YaquelineThank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Equipo DoubleTree by Hilton Mazatlan on 21 Mar 2024
Estimado AntonioGracias por darnos la oportunidad de recibirlo en DoubleTree by Hilton Mazatlan y por tomarse el tiempo de compartir su experiencia con nosotros.Nos complace saber que ha tenido una buena experiencia y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza.Un cordial saludo,

10/10 Excellent

Rosio

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience. Everyone was helpful and welcoming. Clean and good area.
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 19 Mar 2024
Dear Rosio,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Rogelio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it absoultely recommed it
Stayed 4 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 18 Mar 2024
Dear Rogelio,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Ulysses Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 18 Mar 2024
Dear Ulysses,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Claudia A

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 18 Mar 2024
Dear Claudia,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

6/10 Okay

Jose

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 18 Mar 2024
Dear Jose,We appreciate the time you took to share your experience with us. We are very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Mazatlan Team on 17 Mar 2024
Dear Ivan,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 Good

Vanessa Villalba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton Mazatlan Team on 9 Mar 2024
Dear Vanessa,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

VALERIA PAOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best in the stay. Housekeeping Lilian was AWSOME
Stayed 3 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 7 Mar 2024
Dear valeriaThank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

4/10 Poor

Suzanne J

Stayed 7 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 27 Mar 2024
Dear Suzanne, We appreciate the time you took to share your experience with us. We are very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration to improve our service, we hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DoubleTree by Hilton Mazatlan Team on 2 Mar 2024
Dear Angel,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Milissa L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful property, excellent location and very friendly staff. There is no bar if you like to have a cocktail before or after dinner. And I highly recommend learning some basic Spanish otherwise definitely would recommend and go back!
Stayed 4 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 27 Feb 2024
Dear Milissa,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , awesome room service. Pools clean and access to beach from pool area. Food restaurant was very good . Very nice people. Very safe
Stayed 4 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 27 Feb 2024
Dear Elizabeth Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was very attentive to your needs, breakfast was excellent !
Stayed 3 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 27 Feb 2024
Dear JaimeThank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Equipo DoubleTree by Hilton Mazatlan on 27 Feb 2024
Estimada SilviaGracias por darnos la oportunidad de recibirlo en DoubleTree by Hilton Mazatlan y por tomarse el tiempo de compartir su experiencia con nosotros.Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza.Un cordial saludo,

10/10 Excellent

Claudia, Moorpark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 4 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 24 Feb 2024
Dear Claudia,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 Good

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very comfortable. It was on the beach but there wasn’t much around the hotel except for other hotels. The pool area was very nice but service wasn’t great. Other than that the staff was excellent. Dining options were limited.
Stayed 8 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 21 Feb 2024
Dear Dorothy,Thank you for taking the time to share your comments with us and for trusting us with your vacation.We are sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You may rest assured that your comments about the service in the pool area will be taken into consideration and we will act in a timely manner to prevent this from happening again. It would be an honor to have the opportunity to host you again and show you the improvements we have made.Kind regards,

10/10 Excellent

Daisy

Stayed 3 nights in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 20 Mar 2024
Dear Daisy,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Feb 2024
Response from Equipo DoubleTree by Hilton Mazatlan on 19 Feb 2024
Estimada MaritzaGracias por darnos la oportunidad de recibirlo en DoubleTree by Hilton Mazatlan y por tomarse el tiempo de compartir su experiencia con nosotros.Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza.Un cordial saludo,

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the environment, I had a great experience!
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Mazatlan Team on 17 Feb 2024
Dear Wendy,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlan and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlan to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Equipo DoubleTree by Hilton Mazatlan on 16 Feb 2024
Estimada BrianaGracias por darnos la oportunidad de recibirlo en DoubleTree by Hilton Mazatlan y por tomarse el tiempo de compartir su experiencia con nosotros.Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza.Un cordial saludo,

6/10 Okay

Pablo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Myy buenas Instalaciones, muy céntrica su ubicación. El Servicio de Restaurante fue pésimo, no te tratan nanda bien.
Stayed 5 nights in Feb 2024
Response from Equipo DoubleTree by Hilton Mazatlan on 12 Feb 2024
Estimado pabloMuchas gracias por tomarse el tiempo de compartir este comentario, así como poner su confianza en nosotros para sus vacaciones.Sentimos mucho no haberle brindado la experiencia que usted y su familia esperaba, para nosotros es muy importante conocer las áreas en las que debemos seguir mejorando. Tomaremos en consideración sus comentarios sobre el servicio y actitud del personal, actuaremos oportunamente para que algo así no vuelva a suceder.Un cordial saludo,