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Reviews of Hampton Inn Atlanta McDonough

2.5 out of 5
Hampton Inn Atlanta McDonough
250 Avalon Ct, McDonough, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 211 out of 423 reviews" "
Rating 8 - Good. 102 out of 423 reviews" "
Rating 6 - Okay. 43 out of 423 reviews" "
Rating 4 - Poor. 30 out of 423 reviews" "
Rating 2 - Terrible. 37 out of 423 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stesha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We checked in after waiting for 25 minutes with no one at the front desk. I called out for assistance and no one responded. Finally someone came out and said she was busy working on the computer and did not see me on the security cameras, which is alarming. We left the hotel for our activity and when we returned there was no water. The front desk was a bit annoyed when we called and could not give us any information. They apparently are the only hotel on the block that did not have water as the county shut it off. Not ideal to not pay your bill when you have guests at your hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Debi

Travelled with family
Disliked: Amenities
Our room was not very nice. The microwave did not work and we were trying to eat in our room. We had purchased the food downstairs in the pantry area. When I went to the front desk to speak to someone, no one was there. I returned to my room and phoned the operator. No one answered. I waited a half hour and finally someone answered. I had left the opened microwave meal on the counter at the front desk and asked that be removed from my bill. I was told it would be, but the next morning it wasn't. I had to again request that it be removed. I was also charged by both Hampton and Expedia so again, I had to request that my bill be corrected. Also, we were not even given a small bar of soap to wash our hands. So, we will not stay here again.
Stayed 1 night in Mar 2024

4/10 Poor

Billie Jo

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room was dirty, bugs in sink, and room smelled. Swco d room was a little cleaner. Broken lamp and handprints on headboard. I did not feel comfortable sleeping there at all.
Stayed 1 night in Mar 2024

4/10 Poor

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bed frame was broken and loud. Sitting on it sounded like a metal gong went off. Sheets didnt fit the bed and were constantly popping off. Bed, chair and recliner were all stiff as boards. Remote was duck taped together after clearly being broke. There were only 47 local tv channels for room entertainment options and half were in spanish. Staff was friendly and breakfast was great
Stayed 1 night in Mar 2024

10/10 Excellent

matt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to find and the staff was friendly and kind.
Stayed 1 night in Mar 2024

10/10 Excellent

albert

Liked: Cleanliness, staff & service, property conditions & facilities
Greeted with alind smile!
Stayed 1 night in Mar 2024

2/10 Terrible

Ronda

Travelled with family, Travelled with pets
Disliked: Staff & service
Horrible customer service that tells you they will take care of changes, then they don’t do it and people are charged for a reservation that was changed but not on the hotel’s end.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shampoo and conditioner empty in shower and TV remote was in a sanitized bag but it actually had food on it so not cleaned
Stayed 1 night in Mar 2024

10/10 Excellent

Abayomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the people- Juliet and her team were extraordinary in how they related to myself and my wife. Upgraded our room and made sure we were satisfied.These two people are keepers!hecked items. P.S. I checked excellent Something went wrong recording of checked items.
Stayed 1 night in Feb 2024

4/10 Poor

Chadrick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Our first and last stay, I wanted me and my wife to have a new nice experience it was ruin by I guess property manager who works in the back office. I shopped around with many choices to choose from I was impressed by the greetings of the manager and positive attitude. Thats why I booked. On Valentine's Day we asked questions on a $50-dollar extra charge just questions and she became upset, and it showed with her attitude our first-time experience, so we didn't know anything about 3rd party and where the other part of the money went booking and the differences of prices. We weren't looking for a discount just wanted to know more about why the extra charges manger became upset and it showed. Valentines Day was ruin from this encounter and the room was basic could have stayed home. My room is bigger nothing to be excited about and the room wasn't what we went to see in person before we booked. The experience was horrible didn't sleep all night and will not book again not up to the Hilton standards. We won't return staff wasn't really educated on why.
Stayed 1 night in Feb 2024

2/10 Terrible

Krista

I need Expedia to call me
Stayed 2 nights in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jameshia

Stayed 1 night in Jan 2024

8/10 Good

Peter

Stayed 1 night in Jan 2024

10/10 Excellent

Jaime

Stayed 1 night in Dec 2023

10/10 Excellent

Maria, Westchicago

Travelled with partner, Travelled with group
Liked: Amenities
Stayed 3 nights in Dec 2023

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Room was clean and smelled great! Couldn’t have stayed in a better room. Staff were also very friendly and helpful
Stayed 1 night in Nov 2023

8/10 Good

martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great service
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Stayed 1 night in Oct 2023

10/10 Excellent

Paulette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. I have no complaint.
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel, very good breakfast and friendly staff I was very pleased the attention to detail and helpful the staff were and I would gladly recommend this hotel to every one
Stayed 2 nights in Sep 2023

10/10 Excellent

Carolyn

Stayed 1 night in Jul 2023

10/10 Excellent

George

Stayed 2 nights in Jul 2023

10/10 Excellent

TOMMY

Stayed 1 night in Jul 2023

10/10 Excellent

BILLIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Totally uneventful stay at a reasonably priced and convenient hotel. This is just how I like it.
Stayed 1 night in Jun 2023

10/10 Excellent

garry

Stayed 1 night in Jul 2023

6/10 Okay

Adrianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Weekend trip
I have always stayed at Hamptons because their beds are so comfortable with the thick mattresses and fluffy bedding that made me not even want to get out of the bed. I even bought a mattress so that it was like the one at the hotel. This mattress was horrible like I was sleeping on the floor and it had padding on top of the mattress that didn't fit well. It was not comfortable at all. This shocked me to be a Hampton. I will continue to stay at Hamptons but this one was disappointing. Everything else about the hotel was excellent and the location was close to everything.
Stayed 2 nights in Jun 2023

10/10 Excellent

Todd

Travelled with group
Liked: Property conditions & facilities
Renovated...nice
Stayed 1 night in Jun 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was beyond helpful and genuinely friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Craig

Stayed 1 night in Jun 2023

6/10 Okay

Amber

Stayed 1 night in Jun 2023

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff, Service, Condition, and Cleanliness of the Property was Outstanding even in the midst of some renovating. The location is perfect!!!
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
None professional front desk clerks. Shower soap dish loaded with soap scum. Door on refrigerator broken. Low temp caused deli meat to spoil. Sink stopped and leaking pipe. Staff asked members of a baby shower for food.
Stayed 3 nights in Apr 2023

10/10 Excellent

Antoinette

Stayed 2 nights in Apr 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully clean
We spent 1 night and were very pleased. The room was scrupulously clean and well supplied. The bed was nicely firm, and our only gripe was that the pillows were not supportive at all. Wi-Fi was a little hard to connect to. Good breakfast (eggs & sausage). We appreciated the coffee that was available in the evening as well as the delicious cookies, thank you! The location was convenient to many restaurants. We would definitely return to this Hampton Inn in McDonough and would recommend it to others.
Stayed 1 night in Apr 2023

10/10 Excellent

Kami

Stayed 1 night in Mar 2023

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Whatever cleaner they use has a pungent smell. Left my wife with a headache. Pillows were not great either. I haven’t stayed at a Hampton in a while and this was most disappointing property for the whole 10 days. Staff were great.
Stayed 1 night in Mar 2023

4/10 Poor

Andrea

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The personnel at check in were really friendly even though it was pretty late. There was mold in the shower and the cleaning chemical smell in the hallway was a little intense but we weren’t there long so didn’t shower or hang out long.
Stayed 1 night in Mar 2023

4/10 Poor

Michael Ronald

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room’s floor was really dirty. They didn’t even try to clean it.
Stayed 1 night in Mar 2023

8/10 Good

Timothy

Liked: Staff & service
Our room at Hampton Inn
The employees were great, the breakfast was very good. The bathroom needs a little updating.There was no soap, no hand towels or washcloths. Overall it was a good stay.
Stayed 1 night in Mar 2023

4/10 Poor

Louis

Stayed 1 night in Feb 2023

8/10 Good

Timothy, Coldwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had requested a handicap room with a rolled in shower. The room was handicapped but it was a tub that I could not use with my wheelchair. This is a frequent problem.
Stayed 1 night in Feb 2023

6/10 Okay

Rebecca

Liked: Cleanliness
Disliked: Property conditions & facilities
Rather dated
They were running behind on check-in- rooms were not ready by 3. The toilet ran continuously! the toilet paper holder fell off. The couch was very worn. Of course, there is lots of highway noise.
Stayed 1 night in Feb 2023

8/10 Good

jereme

Stayed 1 night in Jan 2023

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice hotel.
Stayed 1 night in Jan 2023

6/10 Okay

ALAN

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Ayana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was grossly understaffed. at check in there
Stayed 2 nights in Jan 2023