Suite (Agatha)

Reviews of Palazzo Bifora

3.5 out of 5
Palazzo Bifora
Palazzo Bifora, Number 1,, Aragon Lane, Mdina

Reviews

9.8

Exceptional

Rating 10 - Excellent. 12 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn't like was leaving!
Stayed 5 nights in Apr 2024

10/10 Excellent

Rianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ana Mae on 30 Jan 2024
Dear Rianne,Thank you very much for your kind review. We are always delighted to serve satisfied customers like you, and our entire team deeply appreciates it. We hope to see you again soon so we can continue to provide you with what you expect.With best regards,Palazzo Bifora Boutique Hotel Team

10/10 Excellent

Valerie, Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on a quiet street with exceptional staff.
Stayed 2 nights in Sep 2023
Response from Mathias Hoingne Front House Manage on 21 Sept 2023
Dear Valerie,It is such a pleasure to receive your wonderful rating further to your recent stay at Palazzo Bifora, the boutique hotel in the heart of Mdina.We were pleased to welcome you and we are glad to read that you had a memorable stay.With warm regards,

10/10 Excellent

Thomas, Knebworth

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Mathias Hoingne Front House Manager on 1 Sept 2023
Dear Thomas,Thank you for taking the time to give us such a high-rated review.We are delighted that you had a memorable experience here at Palazzo Bifora, the boutique hotel in the heart of Mdina.We hope to have the chance to welcome you again to The Silent City of Mdina.Warm regards,

10/10 Excellent

Van Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Brenda R. on 4 Jul 2023
Dear Van Hung for your feedback, we really appreciate you taking the time to provide us with your experience here at Palazzo Bifora, the boutique hotel in the heart of Mdina. We are all happy with your review and we look forward to welcoming you again here at Palazzo Bifora. Warm regards, Brenda R.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palazzo Bifora is a beautifully restored little hotel. Rooms are beautiful and tastefully decorated although tiny. Owner Omar is most accommodating and helpful! The ONLY place for improvement is breakfast. Although it is plentiful, there could have been more choices. Because you had to make your choice the night before, we felt the breakfast was prepped the night before (like the cut fruit) and things were not fresh. Eggs were cold. Rather than offering a dessert, maybe offer greater pastry choices and have these buffet style so guests can grab what they want. Also, there could have been slightly better housekeeping. Upon arrival, our floors had fuzz everywhere which required better vacuuming.
Stayed 2 nights in May 2023
Response from Mathias B on 21 Jun 2023
Thank you for taking the time to provide feedback on your recent stay at Palazzo Bifora. We greatly appreciate your kind words about our beautifully restored hotel and the tastefully decorated rooms. It brings us joy to know that you found our owner, Omar, accommodating and helpful during your stay.We sincerely apologize for any shortcomings you experienced with our breakfast offerings. We understand the importance of providing a wide range of choices to cater to different tastes and preferences. Your comments regarding the breakfast selection and the freshness of certain items have been duly noted. We will review our breakfast procedures and explore options to enhance the variety and freshness of our offerings, ensuring a more enjoyable dining experience for our valued guests.Furthermore, we apologize for the oversight in housekeeping during your arrival. Our team takes great pride in maintaining cleanliness and attention to detail throughout the hotel, and we regret that we fell short on this occasion. We will address this matter promptly with our housekeeping staff to ensure that such oversights are not repeated.Your valuable feedback helps us identify areas for improvement, and we appreciate your suggestions regarding the breakfast setup and pastry choices. We will certainly consider your recommendations to enhance our breakfast service and offer a wider selection of pastries in a buffet style for guests to enjoy at their convenience.Once again, we thank you for bringing these matters to our attention. Your satisfaction is our utmost priority, and we will strive to exceed your expectations during any future visits. If there is anything else we can assist you with or if you plan to return to Palazzo Bifora, please feel free to contact us directly. We would be delighted to ensure a seamless and delightful stay for you.Thank you for choosing Palazzo Bifora, and we look forward to welcoming you back in the near future.Warm regards,Mathias BHotel Receptionist

10/10 Excellent

Romaric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! The owner's attention to detail was impeccable. The hotel itself was a haven of comfort and luxury. I highly recommend this hotel to anyone seeking outstanding hospitality. I will definitely be returning in the future.
Stayed 1 night in Jun 2023
Response from Omar Magri on 13 Jun 2023
Dear Romaric,Thank you for sharing your wonderful experience at Palazzo Bifora, the boutique hotel in the heart of Mdina.We're glad you enjoyed the comfort of your Suite and the high attention to detail.It was our pleasure to provide you with a great service, and we hope to welcome you back for another memorable stay in the future.Warm Regards,Omar Magri

10/10 Excellent

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely lovely boutique hotel in the center of Mdina. Our room was spacious and elegant. The service and breakfast is outstanding. The roof top area is relaxing and pretty. Would stay again.
Stayed 3 nights in Jun 2023
Response from Omar Magri on 6 Jun 2023
Dear Jayne,Thank you for choosing Palazzo Bifora and taking the time to share your wonderful review. We're thrilled to hear that you had an absolutely lovely experience at our boutique hotel in the heart of Mdina.It's delightful to know that you found your room to be spacious and elegant. We strive to create a comfortable and stylish atmosphere for our guests to enjoy during their stay. Our team takes great pride in providing outstanding service, and we're glad to hear that we exceeded your expectations. We believe that a delicious breakfast is an essential part of a great hotel experience, and we're thrilled that you found ours to be outstanding.We're pleased to hear that you enjoyed our rooftop area. It's designed to be a relaxing and picturesque space for our guests to unwind and take in the beautiful surroundings of Mdina.Thank you for your kind words, and we would be absolutely delighted to welcome you back to Palazzo Bifora on your next visit to Mdina. Please don't hesitate to reach out if there's anything else we can assist you with.Warm regards,Omar Magri.

10/10 Excellent

Ann-Julie

Stayed 3 nights in May 2023
Response from Omar on 11 May 2023
Dear Ann-Julie,Thank you for your feedback, we appreciate you taking the time to provide us with your experience here at Palazzo Bifora, the boutique hotel in the heart of Mdina.We are all happy with your review and we look forward to welcoming you again here at Palazzo Bifora.Warm regards,Omar Magri

10/10 Excellent

Simon

Stayed 2 nights in Mar 2023
Response from Omar Magri on 3 Apr 2023
Dear Simon, Thank you very much for taking the time to leave us a 5-star review on Hotels.com about your stay with us here at Palazzo Bifora, we are delighted that you enjoyed your stay with us. Reviews like yours are what enable us to provide the highest standard of service individually to each of our guests. It was our and our team's greatest pleasure hosting you, we would be glad to welcome you back if you decide to visit our islands again. With warmest regards, Omar Magri

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
5 stars for this 5 star! This newly opened (November ‘22,) beautifully renovated and meticulously designed boutique hotel in the magical “silent city” of Mdina, is an experience unto itself. Owner operators, Omar and Sandra, worked on their family property for five years transforming the historic house into a six suite, luxury hotel worthy of a spread in a design or luxury travel magazine! We so enjoyed our stay at this establishment and cannot think of a better way to begin our journey in Malta! Our single regret is that we only booked for one night. For how will we ever know the true scope of the 50+ piece pillow menu? Or get to try all the selections from the delicious breakfast menu? Indeed we never even had a chance to crack a book in the library of our ‘Aragona’ suite, nor while away the hours in the heated rooftop swimming pool! We did however enjoy a sleep fit for kings under the pineapple lamp shade created by the Royal family’s lamp maker, and hung from such a lofty height! Matched only by the huge window with insignia, a centre piece of the building, and draped in 4 metre long silk curtains. Resplendent indeed! After fine dining and Maltese wine as per Omar’s excellent recommendations, we wandered thru every winding alley in Mdina at midnight. Having the sleeping town completely to ourselves! Totally enchanting! We felt as if in a medieval movie set, and indeed several scenes from the series ‘Game of Thrones’ were filmed there. Thank you Omar, Sandra
Stayed 1 night in Feb 2023
Response from Omar on 5 Mar 2023
Dear Dennis,We are thrilled to hear that you enjoyed your stay here at Palazzo Bifora! Taking the time to share your experience means a great deal to Sandra and myself and the rest of the team. Your experience allows us to understand how to continue delivering memorable moments to guests like you.Thank you very much for your feedback and for your 5 star review. We look forward to welcoming you back very soon to Palazzo Bifora.Warm regards,Omar Magri

10/10 Excellent

KAYLEE

Stayed 2 nights in Jan 2023
Response from Omar on 28 Jan 2023
Dear Ms. Kaylee,Thank you for spending your special moment with us and more over for the kind words, Ms. Kaylee. We're elated that you have chosen Palazzo Bifora Boutique Hotel. We strive to offer every guest the best experience. Your positive feedback mean a lot!Thanks very much once again. We look forward to welcome you back in the near future! Warm regards,Omar Magri

8/10 Good

yasuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mathias Hoingne Front House Manager on 22 Oct 2023
Dear Yasuki Sakamoto,We would like to thank you for giving us such a high-rated review further to your recent experience at Palazzo Bifora, the boutique hotel in the heart of Mdina.We were pleased to welcome you and we look forward to your next visit!Warm regards,

8/10 Good

Nele

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Mathias B on 30 May 2023
Dear Mr.Johnny Trioen, Thank you for your feedback and for choosing Palazzo Bifora for your stay in Malta. We are happy that you enjoyed your stay and we are looking forward to having you again here at Palazzo Bifora Boutique Hotel. It would mean a lot to us if you can give us some feedback about your stay so we can excel further, Thank you and kind regards.