Jl. Arteri Kualanamu, Tumpatan Nibung, Batang kuis, Medan, Sumatera Utara
Reviews
8.4
Very good
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We stayed one night at the Prime Plaza. They transported the four of us and our three surfboard bags to and from the hotel in a van for a decent price. The hotel room was clean had everything we needed. We had four twin beds. The restaurant had good service and food.
Tami
Stayed 1 night in May 2023
10/10 Excellent
Pamela, Whitby
Travelled with family
28 Apr 2023
Liked: Cleanliness, staff & service, amenities
Stayed here one night before an early flight. It is only a 5 minute taxi ride to the airport. The hotel has a free shuttle but it only goes once every two hours so unless your flight coincides with the timing it's not much use.
The hotel is very modern with all the facilities you would expect. Rooms are fairly small but clean and nicely furnished and for a short stay are absolutely fine.
One thing I have never come across in a hotel before is the piped music played in the corridors - you could actually hear it from inside the room, only faintly but enough to be annoying! It did turn off around 10pm but then came back on at 6am.
Pamela
10/10 Excellent
Saleh
18 Sept 2022
Saleh
Stayed 4 nights in Sep 2022
10/10 Excellent
Mozamel
30 Aug 2022
Mozamel
Stayed 2 nights in Aug 2022
6/10 Okay
Alayna
23 Aug 2022
Liked: Staff & service
Disliked: Cleanliness
It was alright. Bathroom was dirty when I went in - there was a big ball of hair in the toilet and also all of the towels were stained. Bed and room was fine. Gym was really small but had the basic requirements, except the AC was off when we went in so we had to turn it on ourselves. Airport shuttle that goes every two hours was quick and easy, but it’s a bit annoying that it’s every two hours instead of one.
This hotel was great for a quick stay from the airport. It was easy and friendly airport pickup and check-in. The breakfast buffet was pretty good. The room was clean and quiet. Overall, great place to stay!
Very over priced. Average hotel but convenient for airport. Terrible but expensive food. Poor facilities - the pool had a layer of scum and the gym was stuffy and lacked a/c. Smelly room and dated air conditioning. Decent bed and linen. Good size room. Wouldn’t recommend or go back. Better off staying closer to Medan
Virginia
Stayed 1 night in Jan 2020
Response from Management Prime Plaza Hotel Kualanamu on 3 Feb 2020
Dear Mrs. Virginia,
It was a great moment to have you at Prime Plaza Hotel Kualanamu and honored to hear your good comments. Looking forward to welcoming you again soon. Thank you and have a great day.
Regards,
Management Prime Plaza Hotel Kualanamu
The room was clean and comfortable.
Its really close to the airport.Check in and check out was smooth and easy. Staff were friendly and helpful.
Zahri
Stayed 2 nights in Sep 2018
Response from Management Prime Plaza Hotel Kualanamu on 27 Jan 2020
Dear Mr. Zahri,
It was a great moment to have you at Prime Plaza Hotel Kualanamu and honered to hear your good comments. Looking forward to welcoming you again soon. Thank you and have a great day.
Regards,
Management Prime Plaza Hotel Kualanamu
8/10 Good
Verified traveller
Travelled with group
25 Nov 2019
Liked: Cleanliness, staff & service
the staffs are friendly and requests were attended to quickly.
The only thing is the toilet bowl is dirty and the tap water is a little brownish.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Management Prime Plaza Hotel Kualanamu on 6 Dec 2019
Dear Mr/ Mrs,
Thank you for knowing your constructive suggestion along you saty at Prime Plaza Hotel Kualanamu. We deep believe they can make our oppurtinity to improve our service and product even better. Looking forward to welcoming you again soon. Thank you and have a great day.
This hotel was a great place to rest after our two day jungle trekking. We loved that since we had a very early flight the staff packed us our breakfast to go. We arrived to the hotel around 8 or 9 pm and since we were trekking for 2 days, we had a bunch of dirty and smelly clothes from the campfire but the staff was able to accommodate our needs and cleaned our laundry and had it ready somewhere around midnight although it came at a steep price as the laundry service costed us more than the night stay but given the time of the day and that our Indonesia trip was just starting we thought the cost was reasonable. Would not hesitate to stay again.
Verified traveller
Stayed 1 night in Sep 2018
Response from Management Prime Plaza Hotel Kualanamu on 5 Sept 2019
Dear Mr/ Mrs,
It was a great moment to have you at Prime Plaza Hotel Kualanamu and honered to hear your good comments. Looking forward to welcoming you again soon. Thank you and have a great day.
It was a please take and clean hotel with lovely staff
Verified traveller
Stayed 1 night in Aug 2019
Response from Management Prime Plaza Hotel Kualanamu on 28 Aug 2019
Dear Mr/ Mrs,
It was a great moment to have you at Prime Plaza Hotel Kualanamu and honered to hear your good comments. Looking forward to welcoming you again soon.
Thank you and have a great day.
Staff were very sweet. Made up breakfasts at 4am for us to take away.
Verified traveller
Stayed 1 night in Jul 2019
Response from Management Prime Plaza Hotel Kualanamu on 5 Sept 2019
Dear Mr/ Mrs,
It was a great moment to have you at Prime Plaza Hotel Kualanamu and honered to hear your good comments. Looking forward to welcoming you again soon. Thank you and have a great day.
Convenient to the airport and excellent staff. The travel to the airport was easy. They have scheduled times when you can go free to the airport in a shuttle.
Sandeep
Stayed 1 night in Jul 2019
Response from Key on 26 Jul 2019
Dear Mr. Sandeep,
Warmest greeting from Prime Plaza Hotel Kualanamu.
Thank you for choosing Prime Plaza Hotel Kualanamu, for your convenience while staying at our hotel. We really hope you come back.
Best Regards,
Ikke Hutabarat
Employees went out of their way to make sure my stay was enjoyable.
Verified traveller
Stayed 1 night in May 2019
Response from Key on 26 Jul 2019
Dear Mr/ Mrs.
Thank you for choosing Prime Plaza Hotel Kualanamu for your convenience during you stay and taking the time to rate and review your experience. The satisfaction of our guests is a priority for us. We hope to meet again next time.
Thank you and have a great day.
Regards,
Ikke Hutabarat
Hotel is 10min drive at a cost of 100,000Rp to the airport. Hotel is clean and food is fine but we had issues with checking in with a family of 5. Would only recommend this place if you need something right next to the airport.
Scott
Stayed 1 night in Aug 2018
Response from Nisa on 27 Aug 2018
Dear Mr/Ms. Scott,
Thank you for taking the time to rate and review your experience.
We apologize profusely for the inconvenience you feel. We will follow up on this information further for evaluation so that we can provide the best. The satisfaction of our guests is a priority for us.
Thank you for choosing Prime Plaza Hotel Kualanamu. We hope to meet again next time.
Regards,
Very close to airport so that made it convenient . A new hotel with large spacious rooms . There was a large conference being held there when we were there so the kitchen staff was under stress- some menu items not available .The internet was also ‘ under construction ‘ during our overnight stay . Luggage storage facilities very handy as we used this hotel as a transit between a couple of different locations - Bukit Lawang and Lake Toba .
Vicki
Stayed 1 night in Aug 2018
Response from Nisa on 15 Aug 2018
Thanks for staying with us. We appreciate your feedback!
It is a very nice and comfortable hotel. Provided with 4 + 1 pillows:), comfortable king bed, beautiful scenery, very convenient for flight connection, excellent service.
But Tap water was quite brownish... so I wonder if the shower would have the same problems...
It would be good if the hotel management to look into the water issue.
Overall : Thump up:)
Edwin
Response from Sales support on 20 Aug 2018
Thanks for staying with us. We appreciate your feedback!
Friendly, and efficient staff. Comfortable, and very conveniently located close to airport, with free airport shuttle every 2 hrs from 4.00am. Very few vegetarian options available in restaurant.
Les
Stayed 1 night in Mar 2018
Response from Sales support on 20 Aug 2018
Thanks for staying with us. We appreciate your feedback!
Comfortable, clean, quiet, great airport ilocation
We chose this hotel because it was close to the airport. We stayed 2 nights to relax after our travels in Sumatra. The room was great as was the bed. The breakfast was good, lots of choice. The buffet at dinner was excellent and the staff helpful. The bathroom was clean and well designed. Great shower. Good TV allowed us to catch up on news. The shuttle to the airport was short and timely. It seems to be a fairly new hotel and although the pool was ready and large, other recreational facilities were not yet ready for use. This did not bother us. Although the hotel was not near Medan and there were few options for eating nearby, its location next to the airport was just what we wanted and we were very happy with the hotel restaurant. We would stay here again.
ARCHIE
Response from Sales support on 20 Aug 2018
Thanks for staying with us. We appreciate your feedback!
We stayed here because we had an early flight, it worked out with their shuttle timings and packed lunches, but if we had an off-hour flight, I don't think they are flexible to accommodate your needs. The disappointing part came with the room. We expected four twin beds as indicated with the booking and shown in the photo, but it turned out we had 2 twin beds with two floor mattresses. Furthermore we weren't provided shampoo etc, but were too tired to bother asking for them at 1am.
Le personnel tres pro, tres gentil et serviable. Tres bonne qualité de literie et petit déjeuner au top
Verified traveller
Stayed 1 night in Jul 2019
Response from Management Prime Plaza Hotel Kualanamu on 28 Aug 2019
Dear Mr/ Mrs,
It was a great moment to have you at Prime Plaza Hotel Kualanamu and honered to hear your good comments. Looking forward to welcoming you again soon.
Thank you and have a great day.
Prime Plaza Kualanamu is a very good hotel to stay when travelling early morning due to it's proximity to the airport and its good installation (building) and good price. But unfortunately the checkin was confused and checkout at 6 am when many guests are going to the airport at the same time can result in delay while our room was being checked and taxi confusion. Breakfast was good at 6am with many choices though no service. No hair dryer in room.
MARGARETHA
Stayed 1 night in Sep 2018
Response from Sales support & E-commerce on 25 Oct 2018
Dear Ms. Margaretha,
Thank you for taking the time to rate and review your experience.
We apologize profusely for the inconvenience you feel. We will follow up on this information further for evaluation so that we can provide the best. The satisfaction of our guests is a priority for us. Thank you for choosing Prime Plaza Hotel Kualanamu.
We hope to meet again next time.
Regards,
Khairunnisa
Bodde en natt her i forbindelse med forretningsreise, men hadde med hele familien. Hotellet er nesten helt nytt og veldig fint. Beliggenheten er litt utenfor andre ting, og det eneste som er i nærheten er noen hotell og ett kjøpesenter som er helt nytt og enda ikke har noen åpne butikker. Frokosten er typisk indonesisk og har ikke noen form for internasjonal mat.
Lidvar
Response from Sales support on 20 Aug 2018
Thanks for staying with us. We appreciate your feedback!
Een typisch airport hotel. Het is schoon, vrij nieuw en heeft een goed ontbijt. In de omgeving is alleen niets te doen. Een taxi naar Medan tikt ook al snel aan.
Het is een prima hotel als je iets zoekt vlakbij het vliegveld. Het is nieuw, goed verzorgd, uitstekend ontbijt en mooie en schone kamers. In de omgeving is echter niets te beleven doordat het een airport hotel is. Taxi naar Medan tikt al snel behoorlijk aan.