Hermes Palace Hotel Medan

Property class: 3.5

Choose dates to view prices

Take advantage of an airport shuttle, a terrace and a coffee shop/cafe at Hermes Palace Hotel Medan. The on-site Indonesian cuisine bistro, Sirocco, offers breakfast, lunch, dinner and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.

Reviews

6.4 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services
The current price is €32
includes taxes & fees
1 Nov - 2 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

A hotel room with a large bed, a desk, and a chair.

Superior Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

A hotel room with a large bed, a desk, a chair, a television, and a cityscape mural on the wall.

Deluxe Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

A hotel room with a bed, two chairs, a desk, and a TV.

Junior Suite

  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Twin Room

A hotel room with two beds, a desk, and an air conditioning unit.

Standard Twin Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

A hotel room with a large bed, a desk with a chair, a flat-screen TV mounted on the wall, and a window with curtains.

Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
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About the area

Located in Medan, Hermes Palace Hotel Medan is near the airport. Tjong A Fie's Mansion and Vihara Borobudur are local landmarks, and some of the area's attractions include Rahmat International Wildlife Museum & Gallery and Percut Waterpark. Visit our Medan travel guide
Map
Jl. Pemuda No. 22, Medan, North Sumatra, 20151

What's nearby

  • Tjong A Fie's Mansion
    5 min walk - 0.5 km
  • Maimun Palace
    10 min walk - 0.9 km
  • Great Mosque of Medan
    14 min walk - 1.2 km
  • Sun Plaza
    14 min walk - 1.2 km
  • Medan Mall
    15 min walk - 1.3 km

Getting around

  • Medan Station
    16 min walk
  • Medan (KNO-Kuala Namu Intl.)
    46 min drive

Restaurants

  • RM. Tabona
    1 min walk
  • Nasi Goreng Pemuda
    2 min walk
  • Li Kung Chinese Restaurant
    1 min walk
  • RM Khas Minang Gumarang Jln Brigjen Katamso 27-29
    3 min walk
  • Loving Hut Wajir
    1 min walk

About this property

Hermes Palace Hotel Medan

  • Hotel near the airport
  • At Hermes Palace Hotel Medan, you can look forward to an airport shuttle, a terrace and a coffee shop/cafe. The on-site Indonesian cuisine bistro, Sirocco, offers breakfast, lunch, dinner and happy hour. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking, valet parking and extended parking
    • Free train station pick-up, luggage storage and a 24-hour front desk
    • Tour/ticket information, meeting rooms and a front desk safe
  • Room features
  • All 106 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and air conditioning.
  • Extra conveniences in all rooms include:
    • Bathrooms with shower/bath combinations and free toiletries
    • LCD TVs with premium channels
    • Fridges, coffee/tea makers and ceiling fans

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  • Kitchen
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  • Free Wi-Fi
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The price is €41
includes taxes & fees
1 Nov - 2 Nov
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Frequently asked questions

Is Hermes Palace Hotel Medan pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hermes Palace Hotel Medan?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at Hermes Palace Hotel Medan on 1 Nov 2026 start from €32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hermes Palace Hotel Medan?

Self-parking and valet parking are free at this property.

What time is check-in at Hermes Palace Hotel Medan?

Check-in start time: 1:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hermes Palace Hotel Medan?

Checkout is at noon.

Does Hermes Palace Hotel Medan provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 150000 per person applies.

Where is Hermes Palace Hotel Medan located?

Situated near the airport, this hotel is within a 10-minute walk of Tjong A Fie's Mansion and Tirtanadi Water Tower. Vihara Borobudur and Maimun Palace are also within 15 minutes. Medan Station is 16 minutes by foot.

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Reviews

Hermes Palace Hotel Medan Reviews

6.4

7.0

Cleanliness

6.6

Location

6.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 3 out of 41 reviews
Rating 8 - Good. 16 out of 41 reviews
Rating 6 - Okay. 11 out of 41 reviews
Rating 4 - Poor. 7 out of 41 reviews
Rating 2 - Terrible. 4 out of 41 reviews

Reviews

Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
There were mosquitos at the lobby area. Other than that it was fantastic, the Conceige were fantastic
Stayed 2 nights in Sep 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was on the floor below the ballroom so I was kept awake on my first night. Then an event on Saturday morning at 9am woke me up. Then in a different room, guests upstairs decided it was okay to run and jump in the room. Security were effective but I was happy to leave
Stayed 9 nights in Sep 2026
Verified review

6/10 Okay

Disliked: Property conditions & facilities
The property need a serious renovation, Aircone capacity didn’t fits the room size which makes it really long time to cool the room….toilet seats cover was loose which was really annoying…head shover wasn’t adjustable….breakfast buffet was all the same for the whole week which is a disappointment…
Stayed 3 nights in Apr 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities
The property need a serious renovation, Aircone capacity didn’t fits the room size which makes it really long time to cool the room….toilet seats cover was loose which was really annoying…head shover wasn’t adjustable….breakfast buffet was all the same for the whole week which is a disappointment…
Stayed 4 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Untuk breakfastnya bagus. Kamarnya bersih. Tapi saya dan keluarga merasa kurang aman menginap di hotel ini
Stayed 5 nights in Jun 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was terrible!! Never again 😡
Stayed 7 nights in Apr 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean enoght and services check in very very slow
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kamarnya bersih rapih

Bagus dan nyaman
Verified review

6/10 Okay

Liked: Cleanliness
体验比较一般
Stayed 3 nights in Nov 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor service and bad service. hotel crazy. lol
Stayed 1 night in Jun 2017
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Close to everywhere but very bad services

First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying.
Verified review

8/10 Good

Liked: Staff & service

Bra läge

+Mitt i staden och nära till köpcentrum -Ingen pool för att svalka sig -högt pris
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Excellent service

Stayed 5 nights in this hotel for visiting relatives and friends. Nice location as very near relatives house & town centre. The staff were very kind, polite & helpful. The concept of the hotel is very good as breakfast served at roof top but the staff at cooking counter during breakfast doesn't know how to cook as we were served very oily but cold sausages & yucky omellette. Quite disappointed with the cleanliness of the room as the blanket smells, carpet looks like never been vacuum before, towels were old, shower head was about to fall of & full of stain.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel on Jalan Permuda

Nice clean hotel with friendly English speaking staff. The room was very spacious and had an incredible view - the only drawback was the sun would heat it up during the day but the aircon helped cool it down. Food was good and there is a functioning restaurant on the terrace. The views were awesome from the terrace. Breakfast was good too. The one drawback of this hotel is its location on Jalan Permuda. There's pretty much nothing else around the area unless you walk a few blocks to the north. Good value for money though!
Verified review

8/10 Good

Liked: Property conditions & facilities, room comfort

Good Location

Would stay their again
Verified review

6/10 Okay

Nyaman
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BERSIH DAN SELESA

staff yang baik dengan senyuman manis dan keselesaan hotel yg teratur.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

It's was great to stay here make me really really satisfaction...
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

staff ramah dan cooperatif

staff reception ramah, tidak ada kendala saat check in, smuanya berjalan lancar. kamar bersih.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

friendly

the securities and receptionise in the hotel are friendly
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wenn reduzierter Preis dan ok.

mit dem reduzierten Preis 50% ist alles ok.
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

NOT recommend anyone to stay at Hermes Hotel Medan

Coming to Medan after a long road trip from the airport, you expecting a good reception from the hotel staff. But NOT at HERMES Hotel. Since payment fully paid NO SUCH additional requests permitted. Asked for adjoining rooms (as we booked 2 rooms), was turn down. Asked for late check out till 1500 (as we had stayed for 3 nites in 2 rooms), was turn down. Food was not good at all. We had the breakfast, because it had been paid for. I really regretted for choosing this Hermes Hotel. Then there was this hammering noise (due to renovations) at 2300 hours. What the hell? What was the hotel management thinking? Hello ... you know people trying to sleep at this time. For those planning to visit Medan, please choose other hotels to make your trip more meaningful and enjoyable.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and close to the city centre

I really like this hotel.The service is good . The room is clean. The breakfast is marvelous and we can enjoy it at the top floor of the hotel with reasonable price. I shall stay here again for the next time I come to Medan
Verified review

8/10 Good

Liked: Staff & service
Disliked: Room comfort

Prima hotel op centrale locatie

Positief: - Locatie, personeel en uitzicht vanaf dakterras Negatief: - Geen zwembad, geen ramen in de kamer dus continu donker.