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Heiss Hotel By Jalo

4.0 star property
A peaceful urban retreat where travelers can unwind in nature while staying close to El Poblado's popular parks and attractions

Choose dates to view prices

Heiss Hotel sits in El Poblado's center, offering a quiet escape just steps from both Poblado and Lleras Parks. Guests can wander through the garden's greenery or catch up on work with in-room WiFi. The 24-hour front desk ensures travelers have support whenever they need it.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
The current price is €52
8 Feb - 9 Feb

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Room options

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(40 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 16 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(36 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Kitchen
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in El Poblado, a neighbourhood in Medellín, Heiss Hotel By Jalo is in the entertainment district and near a metro station. El Tesoro Shopping Park and Santafé Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Poblado Park and Lleras Park. Looking to enjoy an event or a game while in town? See what's happening at Atanasio Giradot Stadium or Sede Atletico Nacional.
Visit our Medellín travel guideOpens in a new window
Map
1460 Cra. 43F, Medellín, Antioquia, 050021

What's nearby

  • Monterrey Comercial Mall - 5 min walk - 0.5 km
  • Poblado Park - 6 min walk - 0.6 km
  • Lleras Park - 10 min walk - 0.9 km
  • Medellín Clinic - El Poblado - 13 min walk - 1.1 km
  • Oviedo Shopping Center - 4 min drive - 3.6 km

Getting around

  • Poblado Station - 11 min walk
  • Medellín (MDE-José María Córdova Intl.) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Cambria - ‬3 min walk

About this property

Heiss Hotel By Jalo

Upscale hotel near Poblado Park
Lleras Park is located near Heiss Hotel By Jalo, which provides a swim-up bar, a poolside bar and a garden. Free in-room WiFi, with a speed of 25+ Mbps, and a gym are available to all guests.
Other perks include:
  • An outdoor pool along with sunloungers, pool umbrellas and a lifeguard on site
  • Buffet breakfast (surcharge), a lift and a 24-hour front desk
  • Smoke-free property
Room features
All 176 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 50-inch Smart TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately COP 50000 for adults and from COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 210165
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

Does Heiss Hotel By Jalo have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 8:00 PM.

How much does it cost to stay at Heiss Hotel By Jalo?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at Heiss Hotel By Jalo on 8 Feb 2026 start from €52.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Heiss Hotel By Jalo pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 200000 per accommodation, per stay.

How much is parking at Heiss Hotel By Jalo?

Heiss Hotel By Jalo doesn't offer parking.

What time is check-in at Heiss Hotel By Jalo?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Heiss Hotel By Jalo?

Checkout is at noon.

Where is Heiss Hotel By Jalo located?

Located in El Poblado, this hotel is within a 10-minute walk of Monterrey Comercial Mall and Poblado Park. The Dancer's Park and Linear Park President are also within 15 minutes. Poblado Station is 11 minutes by foot and Industriales Station is 25 minutes.

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Reviews

Heiss Hotel By Jalo Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 824 out of 1126 reviews
Rating 8 - Good. 176 out of 1126 reviews
Rating 6 - Okay. 68 out of 1126 reviews
Rating 4 - Poor. 26 out of 1126 reviews
Rating 2 - Terrible. 32 out of 1126 reviews

Reviews

10/10 Excellent

Otasha

Liked: Cleanliness
Love my stay there
Stayed 8 nights in Dec 2025

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service in all aspects of the Hotel.
Stayed 6 nights in Jan 2026

10/10 Excellent

DAVID

Liked: Cleanliness, property conditions & facilities
Excellent location and facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Josue

Liked: Cleanliness, property conditions & facilities
Clean rooms, comfortable bed, great staff, top location!
Stayed 5 nights in Dec 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place great staff. Plenty of restaurants for lunch
Stayed 10 nights in Dec 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotels facilities (rooms, pool, gym, bar and restaurant so) are new and in great condition.
Stayed 3 nights in Jan 2026

10/10 Excellent

Rolando

Liked: Cleanliness, amenities, property conditions & facilities
Clean, good staff and Olga is the best person as housekeeper !
Stayed 11 nights in Dec 2025

10/10 Excellent

Kristofer Soto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heiss is a wonderful place to stay the security is amazing, rooms spectacular
Stayed 4 nights in Dec 2025

10/10 Excellent

Jamson

Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe hotel. The staff were friendly and the breakfast was better than expected.
Stayed 6 nights in Dec 2025

10/10 Excellent

jordan

Liked: Cleanliness, amenities
Room spotless, staff was very helpful and friendly
Stayed 2 nights in Dec 2025

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and cozy
Stayed 5 nights in Jan 2026

10/10 Excellent

valentino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Dec 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay
Stayed 5 nights in Sep 2025

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, great food ,.clean, great staff. Loved it.
Stayed 7 nights in Dec 2025

10/10 Excellent

Cameil

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and the place was overall comfortable.
Stayed 5 nights in Nov 2025

10/10 Excellent

t

Liked: Cleanliness, amenities, property conditions & facilities
Super rooftop and breakfast was nice. Swimming pool and jacuzzi a bonus. Nice helpful team. The lady at the desk was incredibly helpful on arrival. Also helped with my leg, from security to restaurant.
Stayed 1 night in Dec 2025

10/10 Excellent

David Ortega

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente!! Loved it
Stayed 14 nights in Dec 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, comfortable and really clean but the customer service experience makes it a really good place to stay in when in Medellin
Stayed 3 nights in Dec 2025

10/10 Excellent

KEVIN O

Liked: Cleanliness, amenities, property conditions & facilities
Incredible
Stayed 7 nights in Dec 2025

8/10 Good

De'Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I had to purchase breakfast and the pool area is a little small other than that it was a great hotel I felt safe I left important items in the room for hours at a time and nothing ever came up missing they also checked me in early thanks Heiss !
Stayed 4 nights in Dec 2025

10/10 Excellent

Viviana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Centrally located! Amazing staff! Definitely recommended! Great restaurants near by!
Stayed 4 nights in Dec 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Room was great for people who are looking for a place to sleep, it was close by to the entertainment areas. Hotel employees were great, very tranquil area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sehwon

Liked: Cleanliness, amenities, property conditions & facilities
The room service and staff were amazing I literally wouldn’t of had it any other way
Stayed 7 nights in Dec 2025

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, comfortable rooms, great staff, greta rooms, Greta locations and Greta food.
Stayed 4 nights in Oct 2025

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
I really love the location of the hotel plus how they keep everything so clean. Totally will recommend this place to friends and family.
Stayed 2 nights in Oct 2025