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Reviews of Oaks Melbourne on Market Hotel

4 out of 5
Oaks Melbourne on Market Hotel
60 Market Street, Melbourne, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 1948 out of 4297 reviews" "
Rating 8 - Good. 1746 out of 4297 reviews" "
Rating 6 - Okay. 409 out of 4297 reviews" "
Rating 4 - Poor. 126 out of 4297 reviews" "
Rating 2 - Terrible. 68 out of 4297 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Good convenient location in the city. Clean, quiet and spacious room with kitchen. Bar and meals options onsite with gym and swimming pool also very handy. Great value for money.
Stayed 2 nights in May 2024
Response from Oaks Management on 13 May 2024
Dear Stephen,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is clean, bed is comfortable and it was ideal for a one night stay. The bar downtown offers good food and reasonable priced drinks
Response from Oaks Management on 4 May 2024
Dear Saah,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regards

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Oaks Management on 30 Apr 2024
Dear Philip, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

8/10 Good

Scott

Travelled with family
Good location and fit for purpose. Staff very friendly and accommodating. Massive influx of guests relating to AFL matches so got congested which was expected for lift times and humans congregating around the concierge areas etc. Room was in need of maintainance work. Toilet inlet valve kept inleting water, broken trim around toilet buttons and under toilet seat, drawer in cupboard fell apart when pulled out. Would stay again hoping maintenance issues are addressed.
Stayed 2 nights in Apr 2024
Response from Oaks Management on 25 Apr 2024
Dear Scott, thank you for your feedback following your recent stay at Oaks on Market. We have taken your feedback and passed it to our maintenance team to take corrective action. We apologise for any inconvenience caused due to this. I am pleased to read that your experience overall was enjoyable. I look forward to having the opportunity to welcome you back again soon. Sincerely, Oaks Management

8/10 Good

Rosa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location and room service is prompt and of good quality. Good hotel for business stay.
Stayed 1 night in Apr 2024
Response from Oaks Management on 25 Apr 2024
Dear Rosa, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
A good property in excellent central location close to many restaurants, pub, transport, shopping options. Needs a Gym Upgrade though.
Stayed 4 nights in Apr 2024
Response from Oaks Management on 22 Apr 2024
Dear David,Thank you for taking the time to share your recent experience at Oaks on Market. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Kind regardsOaks Management

8/10 Good

Maria

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Oaks Management on 15 Apr 2024
Dear Maria, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness
Good Location 2 min walk to tram stop, and free trams in the CBD. We stayed on the 13th Floor so above the surrounding office buildings. Rooms were clean and nice. TV was a little small. Some of the bathroom ares showing age but everything worked.
Stayed 3 nights in Apr 2024
Response from Oaks Management on 12 Apr 2024
Dear Ian, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

2/10 Terrible

Gary

There seemed to be no staff training or accountability. Every issue was unreported and/ or ignored. Everywhere you looked there were problems to be addressed but no-one seemed to care
Stayed 3 nights in Apr 2024
Response from Oaks Management on 10 Apr 2024
Dear Gary, Thanks for your review. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback is truly invaluable and has been shared with our team so that improvements can be made. We apologise for any inconvenience caused due to this. We look forward to welcome you soon. Sincerely Oaks Management

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Oaks Management on 4 Apr 2024
Dear David, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

4/10 Poor

Dylan

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was fantastic on the first day, but upon returning for the second day, we found our beds unmade and no fresh towels provided. When inquired, we were informed it wasn't included in our package, which was quite surprising and disappointing.
Stayed 2 nights in Mar 2024
Response from Oaks Management on 31 Mar 2024
Dear Dylan, Thanks for your review. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback is truly invaluable and has been shared with our team so that improvements can be made. We apologise for any inconvenience caused due to this. We look forward to welcome you soon. Sincerely Oaks Management

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool and other facilities were amazing we will be coming back to stay again and the people were extremely nice and helpful
Stayed 2 nights in Mar 2024
Response from Oaks Management on 30 Mar 2024
Dear Alex,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Great location. Great service.
Stayed 4 nights in Mar 2024
Response from Oaks Management on 30 Mar 2024
Dear Peter,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

6/10 Okay

Judith

Liked: Cleanliness
Bathrooms definitely need a revamp. Convenient location, clean and quiet. Kitchen needs dishcloth and better washing up detergent. Staff were friendly and extremely helpful. Would stay again
Stayed 2 nights in Mar 2024
Response from Oaks Management on 26 Mar 2024
Dear Judith, Thank you for your feedback following your recent stay at Oaks on Market. I appreciate your feedback on areas for improvement. I am pleased to read that your experience overall was enjoyable. I look forward to having the opportunity to welcome you back again soon. Sincerely, Oaks Management

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kitchenette, friendly staff
Stayed 3 nights in Mar 2024
Response from Oaks Management on 25 Mar 2024
Dear Melanie, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant helpful, staff.
Stayed 2 nights in Mar 2024
Response from Oaks Management on 25 Mar 2024
Dear Ben, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Stuart

Liked: Cleanliness, property conditions & facilities
Spacious room, hotel close to city centre attractions. Good breakfast.
Response from Oaks Management on 23 Mar 2024
Dear Stuart, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Shane

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Oaks Management on 23 Mar 2024
Dear Shane, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

6/10 Okay

Evgeny

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
lcation isgood
Stayed 3 nights in Mar 2024
Response from Oaks Management on 23 Mar 2024
Dear Evgeny, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Aron

Liked: Cleanliness, amenities, property conditions & facilities
Clean place & comfortable beds. Breakfast was really good & they have happy hour in evenings. Building next door going through some construction but mostly sound proofed.
Stayed 2 nights in Mar 2024
Response from Oaks Management on 19 Mar 2024
Dear Aron,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regards,

10/10 Excellent

Eun-Seong

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Oaks Management on 14 Mar 2024
Dear Eun-Seong,Thank you for taking the time to share your recent experience at Oaks on Market. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Kind regardsOaks Management

10/10 Excellent

Luciano

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Oaks Management on 10 Mar 2024
Dear Luciano, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

8/10 Good

Kathy

Stayed 2 nights in Feb 2024
Response from Oaks Management on 23 Mar 2024
Dear Kathy, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

6/10 Okay

Sheryl

Great breakfast! Room condition was ok, but showing its age
Stayed 2 nights in Feb 2024
Response from Oaks Management on 26 Feb 2024
Dear Sheryl,Thank you for taking the time to share your recent experience at Oaks on Market. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Kind regards

2/10 Terrible

Bryce

Travelled with group
Disliked: Cleanliness, room comfort
Smelly, mouldy, dirty.. still charged us
We checked out within 30 mins of arriving. The room had a bad smell of food/grease, a dirty greasy extractor fan, mould and hair in the shower, toilet paper spit balls on the ceiling, grimy surfaces, and lacked ventilation. A ball of toilet paper covered the fire sprinkler, the air conditioning was ineffective and the place overall was dated. The manager refused to issue a full refund and still charged us $200 as a "goodwill gesture" even though we checked out immediately and without touching the room. Although another room was offered to us, the evident lack of cleanliness over a period of time showed it was clearly not a one-off issue. Despite being the weekend of the Taylor Swift concert, we found a much nicer and clean hotel two blocks away, last minute for a comparable price.
Stayed 2 nights in Feb 2024
Response from Oaks Management on 26 Feb 2024
Dear Bryce,Thank you for your feedback following your stay at Oaks on Market. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. Kind regards,

6/10 Okay

Neville

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel is showing it's age, everything is looking rather tired, and the amenities and fixtures are dated. I mean, I think that we're well past having showers located in the bath. It's an obvious hazard, particularly as we are all getting older! Whilst breakfast was included, choices for cereal were limited, although the eggs cooked to order were good, if one was lucky with the chef! Also, basic things like milk running out on at least two occassions over fives days, suggest that the staff aren't checking on these frequently enough. We probably won't stay here again.
Stayed 5 nights in Feb 2024
Response from Oaks Management on 22 Feb 2024
Dear Neville, Thank you for your feedback following your recent stay at Oaks on Market. I appreciate your feedback on areas for improvement. I am pleased to read that your experience overall was enjoyable. I look forward to having the opportunity to welcome you back again soon. Sincerely, Oaks Management

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Oaks Management on 22 Feb 2024
Dear Jason, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Courtney Paige

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay with our 1.5 year old. Enjoyed all the amenities, food, location, customer service & hotel! Thanks, will be back.
Stayed 2 nights in Feb 2024
Response from Oaks Management on 17 Feb 2024
Dear Courtney Paige, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

LEYAKAT

Liked: Cleanliness, room comfort
Clean ,spacious, quiet, friendly staff.
Stayed 3 nights in Feb 2024
Response from Oaks Management on 17 Feb 2024
Dear Leyakat, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stairs at only entrance or needing to use a wheelchair lift was not ideal for having a child in a pram. Bathroom grout could have used a deep clean. Otherwise was excellent and loved the $60 late 4pm check out option. Nice pool and close to DFO / south warf.
Stayed 3 nights in Feb 2024
Response from Oaks management on 7 Feb 2024
Dear Jasmine,Thank you for taking the time to share your recent experience at Oaks on Market. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Kind regardsOaks Management

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location for catching trams or walking distance to everything. Stayed in a 2 bedroom with a roller away to accommodate our family of 5.
Stayed 2 nights in Feb 2024
Response from Oaks Management on 7 Feb 2024
Dear Stacey,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

10/10 Excellent

Keresoma

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stuart at the reception gave us such an amazing service as we mentioned we were there for our anniversary. The property is a bit out dated though but overall such a good experience
Stayed 2 nights in Feb 2024
Response from Oaks Management on 4 Feb 2024
Dear Keresoma, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

8/10 Good

regina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I loved this property for many reasons, the staff were amazing and so polite, the room was beautiful, and it was clean and affordable. I would stay here again for sure, and likely will. I did find the bed uncomfortable and hard and the partition down the middle was uneven. I will likely go for a queen bed if I stay again rather than the king. I did order room service and was looking forward to that but in all honesty it wasn't very good and so I ordered uber eats the rest of my stay. There were some crumbs and dust inside some of the cupboards but it was easily overlooked I'm guessing. Overall I still think this is one of the nicest places I've stayed in this price range.
Stayed 2 nights in Jan 2024
Response from Oaks Management on 4 Feb 2024
Dear Regina, Thank you for your feedback following your recent stay at Oaks on Market. I appreciate your feedback on areas for improvement. I am pleased to read that your experience overall was enjoyable. I look forward to having the opportunity to welcome you back again soon. Sincerely, Oaks Management

6/10 Okay

Grant

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient to a number of places i and around Melbourne
Stayed 3 nights in Jan 2024
Response from Oaks Management on 1 Feb 2024
Dear Grant,Thank you for taking the time to share your recent experience at Oaks on Market. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Kind regardsOaks Management

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good hotel, bad experience
Large space with lounge area and kitchen; pool and spa facilities; room service available; good location. Would rate this hotel above its sister on Collins. However, due to an incident involving my room being unlocked by staff during the night to allow access to someone claiming to be a hotel guest, I won't stay here again - staff were apologetic but unfortunately it tainted things from a safety and security perspective.
Stayed 3 nights in Jan 2024
Response from Oaks Management on 18 Feb 2024
Dear Guest,Thank you for your feedback following your stay at Oaks on Market. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. Kind regards,

8/10 Good

Karen

Travelled with partner
Quiet location not far to everything!
Stayed 3 nights in Jan 2024
Response from Oaks Management on 31 Jan 2024
Dear Karen, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great bar staff & cocktail varieties.
Stayed 2 nights in Jan 2024
Response from Oaks Management on 31 Jan 2024
Dear Daryl, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Madeleine

Liked: Cleanliness, property conditions & facilities
Brilliant views with the city view apartment!! Nice and spacious :)
Stayed 1 night in Jan 2024
Response from Oaks Management on 29 Jan 2024
Dear Madeleine, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

8/10 Good

GJ

Travelled with family
Stayed 2 nights in Jan 2024
Response from Oaks Management on 29 Jan 2024
Dear GJ, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

6/10 Okay

Artika

Travelled with family and small children
Liked: Cleanliness, amenities
The location is amaxing . Was only 7 minutes walk to Crown Casino. Lots of places to eat nearby and great buffet breakfast at the hotel itself. Only thing i didn't like was that there was construction of another hotel happening right outside Oaks. I couldn't see the view of the city at all as the construction blocked the whole view. Not a pleasant site to see. Parking was convenient too as it's very close to the hotel
Stayed 1 night in Jan 2024
Response from Oaks Management on 26 Jan 2024
Dear Artika, Thank you for your response. We are happy you loved our location and closeness to tram stop. We look forward to welcome you soon. Sincerely Oaks Management

10/10 Excellent

Ricky

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Oaks Management on 23 Jan 2024
Dear Ricky, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Pete

Stayed 1 night in Jan 2024
Response from Oaks Management on 23 Jan 2024
Dear Pete, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

10/10 Excellent

Rosie

Travelled with group
Liked: Cleanliness, room comfort
Hotel in the best location.
Great location. Happy hour cocktails are the best and super friendly staff. A must stay for any type of event at an affordable price.
Stayed 1 night in Jan 2024
Response from Oaks Management on 21 Jan 2024
Dear Rosie,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

10/10 Excellent

Joanne

Liked: Cleanliness, room comfort
Clean and comfortable
Room is very clean and had the best nights sleep - temperature was perfect and the bed so comfortable. The staff at the front desk were very helpful and friendly.
Stayed 3 nights in Jan 2024
Response from Oaks Management on 21 Jan 2024
Dear Joanne,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

2/10 Terrible

Dean

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel staff are rude, unhelpful and looked miserable, not once in my stay did I get greeted walking into hotel. I was allocated a room on level 10 the noise from this room was unbearable. There was a crane that started work at 5:45am setting up and fixing windows on the adjacent hotel the W. This went for 2 days. I spoke with management and was then placed in a new room on level 20, that room had no air-conditioning. Had a windows that wasn’t sealed so made a windy noise all night. You could here trams, emergency services ext. the taps in bathroom are terribly hard to mix water temperature, room are stuffy, dusty and cause irritation if you have asthma. Public area are always messy, pool level access is full of housekeeping trolleys. With used linen. Makes for hard access. Pool is small and always overcrowded, the chemicals in spa are overwhelming. Restaurant is crazy priced, staff treat you like your a number and have no customer service skills or professionalism. Homeless drug effected persons sleep next door in shop front, this is confronting and make you feel very unsafe. Drugs are crazy is Melbourne so is the homelessness, people can be seen sleeping urinating and taking drugs in shop fronts and on streets. They seem to be around the secure parking we’re my car was parked and entry to hotel on market st. I left the hotel 2 days early and drove home, won’t be back & will be speaking to head office and seeking a refund for the days inconvenienced.
Stayed 4 nights in Jan 2024
Response from Oaks Management on 28 Jan 2024
Dear Mr DeanThanks for your review.We apologies for any inconvenience caused to you during your recent stay.We have already touched base with you regarding your recent experience, the issue you have faced and provided you with solution that we could best offer.All the maintenance and other issues you have highlighted, we will pass to our concern department so necessary changes can be made for further improvement. We are located at heart of Melbourne CBD and the few issues you have highlighted are beyond hotel's direct control as they are outside hotel.We once again apologies for any inconvenience.Sincerely

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very easy experience at affordable rates.
Stayed 2 nights in Jan 2024
Response from Oaks Management on 20 Jan 2024
Dear Philip,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
spacious rooms, clean, service, Breakfast, location to city attractions, value for money accommodation, pool, sauna, gym. was able to leave travel bags at hotel and tor the city before ans after leaving hotel untill our flight back to sydney
Stayed 3 nights in Jan 2024
Response from Oaks Management on 20 Jan 2024
Dear Joseph,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort
a great hotel nice food and nice bar. Cocktails are great
Stayed 3 nights in Jan 2024
Response from Oaks Management on 20 Jan 2024
Dear Sandra,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

8/10 Good

Tammy

Stayed 1 night in Jan 2024
Response from Oaks Management on 20 Jan 2024
Dear Tammy,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

8/10 Good

Lisa

Stayed 2 nights in Jan 2024
Response from Oaks Management on 20 Jan 2024
Dear Lisa,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management