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Reviews of City Square Motel

3 out of 5
City Square Motel
67 Swanston Street, Melbourne, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 201 out of 1001 reviews" "
Rating 8 - Good. 439 out of 1001 reviews" "
Rating 6 - Okay. 196 out of 1001 reviews" "
Rating 4 - Poor. 90 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in the shower- a lot if dust in surfaces, beside sink. Blanket was not washed and I requested a new one but it smelled very used. Hotel couldn’t help this but construction across the street all day and night. Great location though. Hot water, air conditioning and the elevator worked so overall okay.
Stayed 6 nights in Mar 2024

2/10 Terrible

Owen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am usually easy to please but this room was awful. Bed was itchy (scabies?) Room was noisy. Curtains let too much light in. Faint unpleasant odour. Staff/support was not contactable - I tried calling three separate times to get sheets changed, and in person at 8am. Simply unacceptable.
Stayed 2 nights in Mar 2024

4/10 Poor

Rebecca

Disliked: Cleanliness, property conditions & facilities
The room was tiny & felt dusty and out dated. My booking said "twin bed" but the room only had a single bed. As a young female staying on my own this location is no longer idea due to the increase in homeless presence in swanston and flinders st. Heading home late, after a night out on the town would not have felt safe unfortunately.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The City Square Motel now has Netflix, You Tube, Multiple TV Channels etc. I might have to stay here more often!
Stayed 3 nights in Feb 2024

6/10 Okay

Becca

Disliked: Cleanliness, amenities, property conditions & facilities
Continent location on Swanson Street. Easy access to most attractions. The interior itself had seen better days, particularly the bathroom. Black mould in the bath shower was most noticable. Black mould inside the kettle, thankfully had microwave to heat water.
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Weak Wi-Fi in my room
Stayed 4 nights in Feb 2024

4/10 Poor

susan

Disliked: Staff & service, amenities, property conditions & facilities
Room poor. Noisy air conditioner. Night lights not working. Only one rubbish bin. No cutlery ie spoons to stir coffee! No air extractor in bathroom toilet. Toilet paper holder empty, shower head broken.
Stayed 1 night in Feb 2024

6/10 Okay

Dennis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mouldy bathroom & overall just awful.
Stayed 2 nights in Feb 2024

6/10 Okay

Dennis

Great location, but the property was kinda dumpy, but for $90 a day was reasonable
Stayed 4 nights in Feb 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have not done a review anywhere before but I feel I need to save people from staying here. This motel was the worst place I have ever stayed on a night away anywhere in the world. I booked one night in June 2023 to stay in Feb 2024 for the Taylor Swift concert. The pictures looked good and the price was $250 as I got in quite early. I’m unsure if I got a terrible room because I booked before prices went up more, but I came so close to leaving the minute after I checked in. The hallways and rooms smelt like a strange cleaning solution and I could deal with that but what was in the room is not ok. I have photos of the below things: * the latch to securely lock the door was broken and not there. * the windowsill and window was mouldy and rusted (also caked with gross dirt/mould) * the carpet had been worn through * the bath had mould all around it and was falling apart. I came home from the concert wanting to rest my feet in a shower but took one look and decided I didn’t want to get in there. I told my mum that the place made me feel unsafe and she reassured me I would only be there for a few hours to sleep. Worst place ever and should be reported to the health authorities!

6/10 Okay

Kirsty, Belair

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location was perfect, staff were helpful. Perfect if you don't need a fancy hotel. Not a quiet location though but if tired enough it doesn't matter.
Stayed 1 night in Feb 2024

4/10 Poor

Joan

Travelled with partner
Website says 24hr reception, but staff hard to get hold of before 2pm. Room was not like the photos on website. Extremely dusty - obviously not vacuumed to the edges. Air conditioner didn’t work, there were 2 coolers and one portable fan in the room One set of cutlery for two people. Bed was okay, lots of toiletries. Table but only one chair Not good
Stayed 2 nights in Feb 2024

2/10 Terrible

Adam

Needs to be bulldozed and rebuilt, the smell was unbearable. Mould in bathroom and the floor was filthy. Never again
Stayed 2 nights in Feb 2024

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from C on 1 Feb 2024
Thx for your staying

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

8/10 Good

Karis

Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
Thx for your stay.

4/10 Poor

Hyewaan

Travelled with partner
Good water pressure in the shower, spacious room Mould in the bathroom Not enough power points and bench space for toaster and kettle Air freshner smell was too strong Many marks on walls
Stayed 1 night in Jan 2024
Response from C on 30 Jan 2024
We will be addressing your concerns.

8/10 Good

Rebecca

Travelled with family
Liked: Staff & service
The rooms and halls needs a good lick of paint, new lights and the carpets needs a good vacuum and steam clean but the linen and towels were clean, we just needed somewhere to sleep and shower
Stayed 1 night in Jan 2024
Response from C on 1 Feb 2024
We will be addressing your concerns.

4/10 Poor

Peta

Disliked: Cleanliness, amenities, property conditions & facilities
The images are very old. Property not clean. Had last visitors lefovers in fridge. The rooms were decent size but very unclean, mould in shower and on sink. Not sure when last cleaned behind toilet. Marks on all walls. Stains on spare balnket that were questionable. This has the potential to be an amzing place if given some love and care. It had a back packer feel but not as clean.The AC not working had to climb on furniture yto turn off as could not adjust temp settings. Position of hotel amazing as right in the middle if city close to everything. Paid for queen room but got a double. Could touch sides of bed if stretched arms out. Very disappointed with cleanliness as can deal with dated and old if clean.Feels as if take no pride in the presentation. Larger than average hotel room.
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

6/10 Okay

Donald

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

10/10 Excellent

Nastassia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

Micheal

Stayed 2 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

8/10 Good

Karen

Stayed 3 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

Jessica

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was very close to the city which was very convenient. Had a working air con and tv, was also cheap. BUT it was a little dodge. The bathroom was probably the worst. There was no fan so it was mouldy, the shower wouldn't stand up on its own and water would get out of the shower even with the curtain there. The hotel itself had a bit of an off smell too? Made for a good experience though :)
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

10/10 Excellent

Gifford

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a low cost option. Nothing fancy but all the basics along with free WiFi.
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

2/10 Terrible

Brendan

Disliked: Cleanliness, property conditions & facilities
I booked a double bed single room. Got a tiny corner room, single bed that didn’t fit in the soo poop ace provided, dodgy electrics,
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay here. Fantastic guys at reception who made me feel very welcome. Location is very central with public transport (trams) at your doorstep and a very short walk to the train. Shops, restaurants also at your doorstep. The room I ended up in was spacious, clean and tidy. Good size tv and amenities including microwave. Good size compact bathroom with big shower. My room did struggle with wifi however wifi is readily available throughout the cbd and shopping centres for free. The Hotel probably does need an update but that means increased prices. I'm always out during the day, so all I need is a comfortable and safe central place to stay, and this I definately recommend and look forward to returning next year.
Stayed 11 nights in Nov 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

6/10 Okay

judith

Travelled with partner
liked the CBD conveniece liked the low tariff disliked hearing voices throuout the night (4.30 am )
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

10/10 Excellent

Don

Liked: Cleanliness, amenities, property conditions & facilities
For a cheap room it had everything I needed. Clean, Great location. dark and quiet for a good nights sleep.
Stayed 3 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

8/10 Good

Ebony, Darley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

Lynda

Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

Cheryl

Stayed 3 nights in Nov 2023
Response from C on 30 Jan 2024
Thx for your stay.

4/10 Poor

Nick

Stayed 1 night in Nov 2023
Response from C on 30 Jan 2024
Thx for your stay.

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV reception was hopeless. Could not access the ABC or SBS and the buttons on the TV were hard to operate. Took me at least 10 minutes to set a station and volume as the buttons interacted with each other. Windows and sills were filthy and drawers were broken when I pulled them out and the wardrobe was stupid. However, I did have a comfortable bed and a warm shower; I appreciated the toiletries and good linen on the bed and in the bathroom. Fix the TV before I arrive again as I have several nights booked at this hotel. I know it is cheap in price, but customers should still be entitled to good facilities in their rooms to make it a memorable stay and give it a high rating.
Stayed 1 night in Dec 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

8/10 Good

Glenn

Very basic accommodation
Room was ok for a one night stay. Very basic room with a slight odor. Halls were unclean and the entrance was worse. Lights broken in the room Reception not open when we arrived mid afternoon and strange that everyone's keys were in the same lockbox.
Stayed 1 night in Oct 2023
Response from C on 30 Jan 2024
We will be addressing your concerns.

2/10 Terrible

Van

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Outdated 20YO AC through the wall or window, very mouldy shower, i have not seen receptionist, self check in via the room key being collected in the safe box via pin, same as check out.
Stayed 2 nights in Dec 2023
Response from T on 5 Dec 2023
That's funny, you just ignored our opening time 9-5.

6/10 Okay

Stacey

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Convenient and close to everything but shower was mouldy as hell ans there were holes in the walls full of spider webs.
Stayed 1 night in Nov 2023
Response from C on 1 Dec 2023
We will be addressing your concerns.

4/10 Poor

Heidi

Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about this property is its location. My room was 531. Two of the 4 guests booked opted to go home and not stay due to the lack of cleaning. Nothing like the pictures on wotif. Only 1 in 3 elevators were working. Mould in the bathroom. Rubbish under beds, razor caps in wet area, sticky surfaces and thick dust/grot around edges. I was not warned about overnight construction opposite but really if that was the only issue it would be great. Single mattress was a cut off piece laid over and partially stitched to an old mattress and what looked like blood stains on the sheets. Only had a single night but was hoping to book again in December as I had to go back again. At just over $150 I’ll pay a bit extra for something else. My eyes have been burning all day. I had hoped to raise this as I left at 9am but the reception was unmanned. There was a large call out fee if you called management after hours so I didn’t bother. I stayed so I have not asked for a refund or compensation.
Stayed 1 night in Nov 2023
Response from C on 29 Nov 2023
We will be addressing your concerns.

6/10 Okay

Joshua

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from C on 30 Jan 2024
Thx for your stay.

2/10 Terrible

jacqueline

Stayed 1 night in Nov 2023
Response from C on 30 Jan 2024
Thx for your stay.

2/10 Terrible

Ryan

Disliked: Amenities
Serious cleanliness issues - floors walls dangerously filthy
Stayed 2 nights in Nov 2023
Response from C on 29 Nov 2023
We will be addressing your concerns.

6/10 Okay

Jackie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was very basic and tatty. We just stayed because of the location.
Stayed 2 nights in Nov 2023
Response from C on 27 Nov 2023
Thx

8/10 Good

Kaye

Liked: Cleanliness, staff & service, amenities
Really convenient hotel. Stayed room 425 - 5/6 power points I tried to change the phone did not work - The tv had not been checked and tagged since 2014 - The bed was one of the most comfortable I’ve ever slept in - Room in an area by itself witch is another bonus - Happy to return
Stayed 2 nights in Nov 2023
Response from C on 18 Nov 2023
We will be addressing your concerns.

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Comfortable and affordable accommodation right in the CBD very close to tram and train. Microwave, toaster, plates and cutlery along with the standard hotel room essentials. Pleasantly surprised by the comfort and inclusions at a bargain price. Happy to recommend.
Stayed 1 night in Nov 2023
Response from c on 14 Nov 2023
Thx for your stay.

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Bad WiFi service at average 2-3 Mbps, even below than that when surfing thru the early nights. Other facilities is okay. Best avoid it when needing for best internet service at above 50 Mbps, but none ( almost) in here.
Stayed 2 nights in Nov 2023
Response from c on 14 Nov 2023
We will be addressing your concerns.

2/10 Terrible

jacqueline

Travelled with partner
Disliked: Amenities
There was nothing to like no staff around at anytime 2 cup 1 sauce 1 plate 1 bowl dirty teaspoons empty coffee packets 2 sugars door was held open with a towel when we arrived major fight and assault in the room next door police on seen all night still no staff felt very unsafe left at 6.30 this morning wold hate for you to send anyone else there
Stayed 1 night in Nov 2023
Response from c on 11 Nov 2023
We will be addressing your concerns.

6/10 Okay

Catherine

Travelled with family
Close to the heart of Melbourne, free transport at your doorstep.
Stayed 1 night in Nov 2023
Response from c on 7 Nov 2023
Thx