We booked an apartment at the Quest South Melbourne but were moved to the Quest on Dorcas when a large group extended their stay and overbooked their apartments. I was told this was an upgrade from 4 to 4.5 star accommodation but didn't really feel that we got an upgrade at all. We went from a sofa bed to an extremely uncomfortable fold out camp style bed, there was no corner spa so we lost out there, and only one bathroom between five women - far from ideal. I was told when they changed my booking that there were Apple adaptors available at Reception if the dock didn't fit my iPod, which it didn't, then was told on the day of our stay no adaptors were available - this meant no music for 18 girls at a gathering prior to us leaving for a hens party, very disappointing! The reason I have given a favourable rating despite all of this, is because I have ranked the attributes as a stand-alone - that is, if I had just booked the apartment to stay in for the night without being moved. The Reception staff were wonderful when it came to notifying us of our guests arriving, and in accommodating us and our needs, I just felt that we were let down by being moved to the other building. It was a lovely apartment, just not what I had been expecting.