Hot Springs Hotel Guide - Hotels in Memorial Field, Hot Springs, United States of America

"Check in was horrible. There was an issue between Expedia and the hotel, the hotel clerk was very condescending about it. I quickly contacted Expedia and they called the hotel within minutes to resolve the issue. However, even though I was standing in the lobby at the counter, the clerk put Expedia on hold and helped other guests making me and Expedia wait 25 minutes before solving the issue which I believe was an error on the hotels end to begin with. Then after we got to our room the shower didn’t fully engage so it just dropped water on you in a sad manner. "

"Under construction, a lot of dust, (not disclose)Our walls room was peeling of and a LOT of stains all over the room "

"Everything was wonderful! It was very clean and very up-to-date. Would definitely recommend staying here."

"Very welcoming to pets, Very clean, and incredible staff made our stay everything we wanted. The only thing that could've made it better would’ve been a pool. Amazing place to stay definitely will come back if in the area."

"Rooms were clean and well stocked. Great location for Oaklawn Racetrack and Casino. "

"This was the worst stay I have ever had at a Holiday Inn, by far. We are usually very happy with all Holiday Inns. To begin with, we ordered groceries to pick up upon our arrival for our family to have for lunches and snacks. We loaded the refrigerator, not knowing that it was broken until the next day. We called. He kicked it a few times, said it’s running and he could feel the cold. So we went out to our adventures for the day. That evening, we realized it was, in fact, not working. So I called and they said maintenance wouldn’t be back until the morning. At this point, I believe the refrigerator was probably warmer than our room. So we had to wait until the next day when he replaced it, after replacing someone else’s (so the food is continuing to spoil). He did replace it while we were out, moved our food over, but didn’t take the old fridge out. So we had to push the fridge out to the hall. We were too afraid to eat The Dairy and some leftovers, and the new fridge then froze some items. So it was just a mess. The carpet next to the air conditioning was constantly wet, which we didn’t realize initially. So the covers for my son were soaking wet and you couldn’t walk over there. They gave us a fleece blanket to replace it which was not as comfortable. I specifically asked the front desk if the housekeeper would come by and vacuum and replace towels he said they always come by and to those basics, and a few more, but our room was never vacuumed. The list goes on…."

"The only thing about this hotel is the proximity to downtown. The breakfast was terrible, the staff unfriendly, and the rooms were not clean (hairs in shower, a dirty towel, etc). For a holiday weekend, it was a ghost town and now I understand why!"

"Nice spot to get away from it all! Not too far from just about anything in Hot Springs. Hot tub was nice after a day of hiking."

"Had a great time The staff there very professional and friendly "