Houston Hotel Guide - Memorial Hermann hotels in Houston, United States of America.

"Very clean and the staff were amazing. It was just an issue with the jacuzzi not working. The water was not hot"

"I recently stayed at this property and had a very concerning experience. During my stay, I encountered what appeared to be bed bugs, which I reported immediately and documented. What was equally concerning was how the situation was handled afterward. I was told Kenyon (The Manager) would follow up, but despite calling the hotel numerous times and sending multiple emails, I received little to no communication. It took repeated effort on my end just to get a brief response. When I did connect with Kenyon, the interaction was rude, and extremely dismissive and lacked urgency, which is not appropriate given the nature of the issue. I was also told at the front desk that a resolution would be provided, but there has been no follow-through. Regardless of where you stay, situations can happen. What matters is how they are handled, and in this case, the lack of communication and accountability was disappointing. I would strongly recommend that future guests carefully inspect their rooms upon arrival.. OR better yet.. Just stay elsewhere, not worth the BED BUGS and rude manager. "

"Excellent "

"We loved our stay. Rooms were like a small suite."

"You get what you paid for I didn’t have so much to complain about it"

"All great "

"Nice hotel "

"Nothing I can think of. Good experience. "

"Old everything. No tv remote. Smelled like strong cleaner in room. "