Dear Maranda, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear dominique, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the check in service and our clean accommodations. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Lakisha, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear VickiSue, Thank you for choosing us for your recent stay. We are sorry for the issues you had with our front desk associates. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely, Hotel Management

Dear Shamar, Thank you for choosing us. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear dominique, Thank you for reviewing your stay at Extended Stay America. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our hospitable service and refreshing accommodation. We’ll be sure to share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Laura, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear David, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Norma, Thank you for providing feedback. We are sorry for the concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Please allow us to improve this on your next visit. Sincerely,Hotel Management

Dear Guest, We sincerely apologize for your unpleasant experience during your stay. It's disheartening to hear about your issues with cleanliness and security. Your comfort and safety are our top priorities, and we are committed to improving our services. Please reach out to us directly for further assistance with the refund process. Thank you for bringing this to our attention, and we hope you'll reconsider giving us another chance to provide you with a better experience in the future.SincerelyHotel Management

Dear Josh, Thank you for your recent stay with us. We appreciate your remarks about your concerns with our property and grounds. While our team works hard to ensure a great experience at our hotel, both inside and outside, we take comments like yours seriously, as we always want to improve our guest experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely,Hotel Management

Dear Kyle, Thank you for taking the time to write a review of your visit. We take these matters very seriously and appreciate you bringing this to our attention. We never promote any illegal activities in and around the hotel. Please reach out to our front desk for further assistance. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Tyquanda Q, It is disappointing to read that we failed to deliver the outstanding accommodations you deserve. Please know that we take our property's cleanliness and pest control very seriously and have shared your comments with the appropriate individuals to inspect the matter professionally and prevent future occurrences. Although this is unusual for us, we sincerely apologize for the disappointment this undoubtedly caused. We hope you will allow us a future opportunity to welcome you back and redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Syamal, Thank you for staying with us; we greatly appreciate your feedback. We are sorry you had issues with your reservation and our front desk staff did not resolve the issue to your satisfaction. Your comments will be shared with our team to prevent similar concerns from happening again. We hope you accept our apologies and will give us another opportunity to make it up to you.Sincerely,Hotel Management

Dear Elizabeth, Thank you for your review! We're happy to hear that our associates provided you with a pleasant and professional experience during your stay at Extended Stay America. We hope to host you again soon.Sincerely,Hotel Management

Dear Karen, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Sherilyn, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for when you arrive at our hotel. We also apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Brittany, Thank you for your recent visit to our hotel and for sharing your feedback. Please know we take the safety and security of our guests and employees very seriously. Our security team is reliable and well-trained, and we assure you we are investigating this issue. Moreover, we also work very closely with the local police department to keep our guests safe and secure during their stay. Therefore, we apologize you and your family had to encounter such disturbances, and we are very sorry this occurred during your stay. We look forward to hosting you again as we are committed to regaining your confidence in us.Sincerely,Hotel Management

Dear Deborah, Thank you for sharing your review of our Extended Stay America. We strive to deliver a homelike stay with seamless service, and we are delighted to read your kind remarks about our excellent staff and our clean suites. It is always gratifying to read our guests enjoyed our exceptional customer service. We will certainly share your feedback to show our associates their efforts are recognized. Moreover, we appreciate you highlighting our convenient location close to various shopping and restaurants. It was a great pleasure having you with us; we look forward to welcoming you back on your next visit to Memphis.Sincerely, Hotel Management

Dear Jessica, Thank you for staying at our hotel and letting us know we have room for improvement. We are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We are working with our housekeeping department to ensure this does not happen again. We hope you will consider a return visit to show you the improvements we made based on our guest's feedback.Sincerely,Hotel Management

Dear DeAngelo, thank you for the kind review about your stay at Extended Stay America. We were happy that our staff resolved everything to your satisfaction. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear JONATHON, thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area.Sincerely,Hotel Management

Dear William, thank you for your feedback. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear Austin, we are sorry for the issues you experienced with your reservation and regret you could not stay with us this time. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back.Sincerely,Hotel Management

Dear Travis, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear gwendolyn, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management