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Stayrf multiple times. Always clean and convenient.
Sherra
Stayed 3 nights in May 2024
2/10 Terrible
Maria
22 May 2024
Liked: Cleanliness
Disliked: Staff & service
My room was very noisy because my window was facing a bar that had an event and had loud music playing. I called the front desk to request a room away from noise. The front desk told me that was room I had paid through expedia and for that reason they could not charge me or modify my reservation were I paid the difference!
I did not like the new t-v remote - no instructions on using it or t-v guide. And the remote was like none I've used at any hotels before. Once I talked to the nice person at the desk & was shown, could figure it out. Personnel were very good at the hotel.
The accommodations were exceptional. The staff was friendly, kind, and helpful. My experience there was home away from home. Hampton Inn and Suites Wolf Chase Galleria, is one that I will definitely frequent often!!!!
By the way did I mention very clean!!!!!!!!!
The staff was super friendly and warm upon arrival and during the duration of the stay, however the building itself is somewhat beginning to be run down. Overall our stay was still pleasant.
We arrived late and had to leave early the next morning - just an overnight stay. We didn't have any issues with the room, the staff or breakfast. We slept well and had no hassles. We unfortunately got in too late to check out the local area.
Definitely enjoyed the stay! The staff were nice, hotel was clean and pet friendly. The hotel was in a great area. It was located around great restaurants & other stores. The bed was comfortable & the complimentary breakfast was great! Will definitely be staying at this hotel when I return to Memphis.
Check in was easy. Rooms were decent. They had half the parking lot blocked off for maintenance so parking was tight. Alarm in next room went off for 2 hours at 6AM, staff seemed unconcerned. So of you stay in room 311 please turn off the alarm.
Bathroom had previous guests hair all over - had not been cleaned well. Breakfast food quality was very poor. Eggs and potatoes were bland and ham was chewing leather. Orange juice was watered down.