Merbau Pulas Hotels

"The family room was spacious and clean. The facilities were working properly. We had good rests there. The staff were friendly and efficient and 24-hour service. Parking by the hotel is limited but there is area along the road that allows parking. It’s a simple, clean hotel."

"check in very slow took about almost 1 hr.breakfast you have to search the seat own your own.food refill slow"

"The room was clean, as was the hallway and lobby. I wanted an extra pillow and after I called down for one they were at my door within minutes. The location of the hotel is central to evetything."

"all is good and my kids like it except the water heater not enough hot all good would like come again"

"It was tremendously a BAD stay. Booked a room for 3, upon checking-in, was told to go behind to another location of the same. No parking avail, ABSOLUTELY NO SECURITY.. No latch lock in room, towels were not clean, no reception, no security avail in the building. Entrance to the rooms - NOT SECURED ( 3 LEVELS OF ENTRY ) Have taken videos of the INSECURITY. Reception informed to complain to Hotels.com for refund as he had acknowledged the Insecurity of the premise . "