Staff, front desk and housekeeping alike, were very helpful and attentive to our needs and requests. There is a wonderful, varied breakfast buffet that satisfies, giving first time visitors to the region and preview of local flavors. Our room was spacious, clean, and inviting, outfitted with much needed a/c. Being a short walk to restaurants and shops, Palacio Maya is perfectly situated to enjoy the heartbeat of Mérida.