Room, 1 Queen Bed with Sofa bed, Refrigerator
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Reviews of Hampton Inn by Hilton Merida

3.5 out of 5
Hampton Inn by Hilton Merida
Calle 20-A #288, x 5-a, Colonia Xcumpich, Mérida, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Pedro, WESTON

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and comfortable place with good amenities around it
Stayed 1 night in Apr 2024
Response from Hampton Inn by Hilton Mérida on 24 Apr 2024
Dear Pedro:Thank you so much for sharing your comments about your experience with us.We are glad to know that you had a pleasant stay. We hope to have you back soon.At Hampton Inn by Hilton Merida, making you happy makes us happy!Best regards.

10/10 Excellent

Georgi

Liked: Property conditions & facilities
Nice place, clean and big rooms also the staff are nice and friendly !
Stayed 2 nights in Apr 2024
Response from Hampton Inn by Hilton Mérida on 12 Apr 2024
Dear Georgi:Thank you so much for sharing your comments about your experience with us.We are glad to know that you had a pleasant stay. We hope to have you back soon.At Hampton Inn by Hilton Merida, making you happy makes us happy!Best regards.

10/10 Excellent

Gene, Tempe AZ

Liked: Cleanliness, staff & service, property conditions & facilities
Sleeper well
Stayed 2 nights in Mar 2024
Response from Hampton Inn by Hilton Mérida on 1 Apr 2024
Dear Gene:Thank you so much for sharing your comments about your experience with us.We are glad to know that you had a pleasant stay. We hope to have you back soon.At Hampton Inn by Hilton Merida, making you happy makes us happy!Best regards.

10/10 Excellent

Andrew, Shreveport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe clean affordable and easy access
Stayed 3 nights in Mar 2024
Response from Hampton Inn by Hilton Mérida on 27 Mar 2024
Dear Andrew: Thank you so much for sharing your comments about your experience with us.We are glad to know that you had a pleasant stay. We hope to have you back soon.At Hampton Inn by Hilton Merida, making you happy makes us happy!Best regards.

4/10 Poor

Teresa

Travelled with family
Disliked: Property conditions & facilities
The tower and bathroom was dirty, bathrooms wall was pilled and I need hot water at 11:00 am for mix one medicine and the lady in the front desk no want to help we that; adicional the floor in the Elevator is deteriorated
Stayed 1 night in Mar 2024
Response from Hampton Inn by Hilton Mérida on 14 Mar 2024
Dear Teresa:We really appreciate your comments, which are very important to us. We are sorry for the inconveniences that occurred during your stay with us. In the name of the whole team, I would like to apologize and inform you that from now on we are working to improve our cleanliness, service and maintenance.We hope you will give us another opportunity on your next visit to Merida.Best regards.

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for 5 days!
Stayed 4 nights in Mar 2024
Response from Hampton Inn by Hilton Mérida on 14 Mar 2024
Dear David:Thank you so much for sharing your comments about your experience with us.We are glad to know that you had a pleasant stay. We hope to have you back soon.At Hampton Inn by Hilton Merida, making you happy makes us happy!Best regards.

10/10 Excellent

Howard, Belmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn Mérida on 14 Mar 2024
Dear Howard:Thank you so much for sharing your experience with us.We are glad to know that you had a pleasant stay. We hope to have you back soon.At Hampton Inn by Hilton Merida, making you happy makes us happy!Best regards.

10/10 Excellent

Howard, Belmont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff….
Stayed 2 nights in Mar 2024
Response from Hampton Inn by Hilton Mérida on 14 Mar 2024
Dear Howard:Thank you so much for sharing your comments about your experience with us.We are glad to know that you had a pleasant stay. We hope to have you back soon.At Hampton Inn by Hilton Merida, making you happy makes us happy!Best regards.

10/10 Excellent

Edward Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend.
Stayed 1 night in Feb 2024
Response from Hampton Inn by Hilton Mérida on 14 Mar 2024
Dear Edward:Thank you so much for sharing your comments about your experience with us.We are glad to know that you had a pleasant stay. We hope to have you back soon.At Hampton Inn by Hilton Merida, making you happy makes us happy!Best regards.

8/10 Good

Erwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this Hampton Inn, good location, I like the quietness and in an area that is not very busy there. Excellent free breakfast included.
Stayed 2 nights in Jan 2024
Response from Hampton Inn by Hilton Mérida on 23 Mar 2024
Dear Erwin:Thank you so much for sharing your comments about your experience with us.We are glad to know that you had a pleasant stay. We hope to have you back soon.At Hampton Inn by Hilton Merida, making you happy makes us happy!Best regards.

10/10 Excellent

Jorge

Stayed 1 night in Dec 2023

10/10 Excellent

Mark Harris, Frankfort

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jacob

Response from Hampton Inn by Hilton Mérida on 14 Mar 2024
Estimado Jacob:Muchas gracias por compartirnos tu experiencia con nosotros.Nos alegra saber que logramos cumplir tus expectativas. Esperamos recibirte nuevamente en esta tu casa.En Hampton Inn by Hilton Mérida, ¡Hacerle feliz, nos hace felices!Saludos.

8/10 Good

Linda Esther

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente opción
Stayed 5 nights in Dec 2023

8/10 Good

Yadi

Stayed 3 nights in Dec 2023

10/10 Excellent

Dulce Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo, limpio, buen desayuno y cruzando la calle del centro de convenciones
Stayed 2 nights in Dec 2023

6/10 Okay

Juan Antonio

Liked: Cleanliness, staff & service
Needs maintenance
Stayed 1 night in Nov 2023

10/10 Excellent

francisco, Bolingbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 7 nights in Nov 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Property conditions & facilities
Good as always
Stayed 1 night in Nov 2023

10/10 Excellent

Nazmuddin Habib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was superb in every way. The facility was maintained well and clean.
Stayed 6 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Over all a very nice experience. Beds and pillows were very nice. Staff was friendly. Full breakfast was included.
Stayed 1 night in Sep 2023

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Not great
Stayed 1 night in Sep 2023

10/10 Excellent

Mark Harris, Frankfort

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

RAFAEL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2023

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2023

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience is the best
Stayed 1 night in Aug 2023

10/10 Excellent

mayra

Stayed 3 nights in Aug 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located near Plaza Galeria
Stayed 1 night in Aug 2023

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Ice machines in every floor could be helpful for Guests
Stayed 1 night in Aug 2023

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, location, parking in site, breakfast inlcuded
Stayed 1 night in Jul 2023

10/10 Excellent

adela

Stayed 10 nights in Jul 2023

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Came back after a year, and hope to keep coming in the future.
Stayed 2 nights in Jul 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two lovely ladies that clean floor 2 are extremely helpful, kind and strive for customer satisfaction. Staff is nice.
Stayed 13 nights in Jul 2023

10/10 Excellent

Ferdous

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's a newly renovated hotel. Nothing to complained
Stayed 1 night in Jul 2023

10/10 Excellent

JOSE, DALLAS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and accommodations
Stayed 1 night in Jul 2023

10/10 Excellent

Rafael

Stayed 3 nights in Jun 2023

8/10 Good

gustavo A

Liked: Cleanliness, property conditions & facilities
the property is and very good place very clean and nice people they provider all inf you need to know food very good im strong recommended
Stayed 9 nights in Jun 2023

6/10 Okay

TANYA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel facilities are clean, the breakfast is assorted, but the attention of the staff at the reception is quite bad, they ignored us and took care of us until they stopped talking to each other, and the treatment by Miss Daniela was very bad
Stayed 1 night in Jun 2023

10/10 Excellent

yohnny

Stayed 3 nights in Jun 2023

10/10 Excellent

Maria Nelida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo el staff muy amables en general, el desayuno incluido es un plus, por las noches los pasillos tranquilos sin ruido que es lo que queremos, descansar después de un día de paseo. Lo recomiendo ampliamente y definitivamente me hospedaré en mis siguientes vacaciones en Yucatan.
Stayed 7 nights in May 2023

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast area personnel was very kind and attentive. We did find 3 little bugs in the room, that's why I am not giving a 5 star review. Too many towels in the room, only 2 and there were 3 of us, I had to ask for extra.
Stayed 3 nights in May 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. The staff was very friendly, and it is walking distance to the mall.
Stayed 1 night in Jun 2023

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nunca hubo agua caliente durante los cuatro días que estuvimos en el hotel, dijeron que lo iban a arreglar pero esto nunca ocurrió
Stayed 4 nights in Apr 2023
Response from Citlali Montes on 5 May 2023
Estimado Fernando,Sentimos sinceramente los inconvenientes ocasionados durante tu estancia, lamentablemente en ocasiones los equipos fallan y no tienen voz. Esperamos tener una nueva oportunidad para recibirte en tu casa Hampton Inn Merida y ofrecerte una mejor estancia.

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Jose, Riverside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent Location was great Overall was great thanks
Stayed 4 nights in Apr 2023
Response from Citlali Montes on 5 May 2023
Estimado Jose,Es un verdadero placer saber que disfrutaste tu estancia con nosotros, eso nos motiva a seguir trabajando y mejorar cada dia.Esperamos verte pronto nuevamente.En Hampton Inn by Hilton Mérida, hacerle feliz nos hace felices!

6/10 Okay

Daniel, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Citlali Montes on 5 May 2023
Estimado Daniel,Muchas gracias por responder la encuesta de satisfaccion, mediante la cual nos dejas saber que debemos seguir esforzandonos para lograr cumplir tus expectativas, si tuvieras algun comentario puntual de tu estancia seria de mucha utilidad para nosotros. No dudes en contactarnos.Esperamos recibirte nuevamente en esta tu casa.

10/10 Excellent

Dulce Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, esta el cómodo y conveniente para moverse en el norte de la ciudad
Stayed 1 night in Apr 2023
Response from Citlali Montes on 11 Apr 2023
Estimada Dulce:Es un placer realmente saber que disfrutó su estancia con nosotros en esta su casa Hampton Inn by Hilton Merida. Esperamos verlo pronto para seguirle proporcionando la auténtica hospitalidad que toda la familia Hampton desea.

8/10 Good

Samar

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel rooms are great, and provides toiletries etc. Breakfast is great and has variation everyday. Staff are lazy and inefficient. The cleaning lady does not want to clean room everyday. Dinner arrangements are a bit disappointing. Location wise very good, very close to Maya Museum and Liverpools shopping mall. Overall experience - value for money
Stayed 1 night in Mar 2023
Response from Jorge on 15 Apr 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something is not just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

metztli

Stayed 1 night in Apr 2023
Response from Jorge on 15 Apr 2023
Gracias por los comentarios sobre su reciente estancia. Lamentamos mucho que su experiencia no le ofreció la calidad del servicio que se merece. Nos esforzamos por dar un servicio excepcional todos los días, para cada huésped; Lamento mucho escuchar que no cumplimos con sus expectativas. Por favor, póngase en contacto conmigo directamente en el correo electrónico o número de teléfono a continuación si hay algo más que podamos hacer por usted en este momento. Esperamos que considere quedarse con nosotros de nuevo en el futuro. Nuestro objetivo es hacer que su estancia sea mejor y más brillante. Si algo no es como le gusta, simplemente háganoslo saber a cualquier miembro del equipo, y lo haremos bien. Garantizado.