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Reviews of Home2 Suites by Hilton Merrillville

3 out of 5
Home2 Suites by Hilton Merrillville
8400 Indiana St, Merrillville, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 519 out of 750 reviews" "
Rating 8 - Good. 141 out of 750 reviews" "
Rating 6 - Okay. 44 out of 750 reviews" "
Rating 4 - Poor. 20 out of 750 reviews" "
Rating 2 - Terrible. 26 out of 750 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Caitlyn

Liked: Staff & service, amenities
The room smelled like smoke.
Stayed 1 night in May 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff and location.
Stayed 2 nights in Apr 2024
Response from Front Desk on 14 May 2024
Thank you, we loved having you here.

10/10 Excellent

Ayanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just relaxing and clean
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thanks for staying with us. We loved having you.

10/10 Excellent

gurvinder

Stayed 1 night in Mar 2024
Response from Front Desk on 22 Apr 2024
Thank you for your review.

10/10 Excellent

Mekel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come here a few times a year and I love it here
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you! We look forward to the pleasure of hosting you again.

10/10 Excellent

Alecia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful!
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar 2024
Thanks for staying with us. We loved having you.

2/10 Terrible

Nenad, DES PLAINES

Stayed 1 night in Feb 2024
Response from Front Desk on 6 Apr 2024
We are so sorry we did not meet the expectations.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A to your Staff, cleanliness of hotel and Breakfast
Stayed 1 night in Feb 2024
Response from Front Desk on 3 Mar 2024
Thank you for your review. Looking forward to hosting you again.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on 23 Feb 2024
Thank you so much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
We didn’t use the kitchen area but nice to have if staying more than a night. Room was comfortable and well appointed. Nice use of storage spaces. Very sensible use of wall space in bathroom We ate at BJ’s and it was very good. You can walk there. Great free breakfast.
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

6/10 Okay

John

The housekeeping staff entered our room at 0900 without giving us the ability to answer the door. We were not dressed and it was very embarrassing
Stayed 1 night in Feb 2024

10/10 Excellent

Radoica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great staying here! Very friendly!!
Stayed 1 night in Feb 2024
Response from Front Desk on 13 Feb 2024
Thank you so much, we enjoyed having you here.

10/10 Excellent

Matty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This hotel was very clean, and rooms were big. I hot a suite with a bedroom and it was perfect. The pool was heated and clean. Breakfast was better than the normal hotel Breakfast. I would go back for sure.
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Feb 2024
Thank you so much, we enjoyed having you here.

2/10 Terrible

Nancy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very very noisy.
It’s so noisy!!! People upstairs jumping and running till after midnight. Loud voices. Called the front desk at 11:30 to complain. It did not stop. I let them know at check out. Sorry is not enough. 😢😫. I will not stay again. We come in for wrestling once a year. We will make other arrangements next trip.
Stayed 1 night in Feb 2024
Response from Hotel Staff on 12 Feb 2024
Hi Nancy, We are very sorry to hear about the disturbances you experienced during your stay. We do have quiet hours that we enforce but it just takes one loud guest above you to derail your night. Please accept our sincerest apologies.

10/10 Excellent

Briana

Stayed 1 night in Jan 2024
Response from Front Desk on 1 Apr 2024
Thank you.

8/10 Good

colleen

Stayed 1 night in Jan 2024
Response from Hotel Staff on 12 Feb 2024
Thank you

10/10 Excellent

Raven

Stayed 1 night in Jan 2024
Response from Hotel Staff on 12 Feb 2024
Thank you

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
A
Stayed 4 nights in Jan 2024
Response from Front Desk on 24 Jan 2024
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

8/10 Good

Tarsha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Hotel Staff on 12 Feb 2024
Thank you

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean! Easy parking. I would stay again
Stayed 3 nights in Jan 2024
Response from Front Desk on 24 Jan 2024
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

6/10 Okay

Miccah

There was a funny smell in the hotel and the elevator. Our room didn’t smell, but the second night people were really loud and we didn’t get any sleep.
Stayed 2 nights in Jan 2024
Response from Hotel Staff on 12 Feb 2024
Thank you for your feedback. We appreciate your honesty.

8/10 Good

Shaddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfy stay
The staff was really helpful and friendly. However, there were some issues. Our window coverings weren’t working in our bedroom, our iron was broken and if we needed any additional towels or anything that our room was short of, we had to go down and get it because it would’ve taken forever for someone to bring it to our room. We did stay three nights and it would’ve been nice if someone cleaned and replenished our room during our stay.
Stayed 3 nights in Dec 2023
Response from Hotel Staff on 12 Feb 2024
Thank you for your honest feedback

10/10 Excellent

Delma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 7 Jan 2024
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 Excellent

ELISHA, Maricopa

Stayed 1 night in Nov 2023
Response from Front Desk on 7 Jan 2024
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 Excellent

Kathleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 26 Dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

6/10 Okay

Alesha

Travelled with family
Liked: Staff & service, property conditions & facilities
Response from Hotel Staff on 12 Feb 2024
Thank you

10/10 Excellent

Martin D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 16 Dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 Excellent

Lashonda

Stayed 1 night in Dec 2023
Response from Ula on 10 Dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 Excellent

Dionne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 10 Dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 Excellent

Sara

Liked: Cleanliness
Staff was very friendly and kind. Very clean.
Stayed 2 nights in Dec 2023
Response from Front Desk on 10 Dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 10 Dec 2023
We are delighted that you enjoyed your experience with us. We look forward to the pleasure of hosting you again.

2/10 Terrible

Audra

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Although an error was made with booking a room, an error with hotel staff during check in made this hotel stay overall terrible. The hotel staff did not handle the issue with customer service at the forefront. Instead, they entered the room while someone was sleeping and yelling out that they needed to leave the room. Further, we were told the room would not be charged/or would be refunded, but then they did neither. We ended up paying more for that room than ever (having stayed at this hotel more times that I can count for work) and subsequently paid an additional night when no one stayed. Manager wanted to argue about everything, which is simply poor practice. Resolutions make for happiest customers. Will not be staying here again.
Response from Hotel Staff on 28 Nov 2023
Hi Audra, Thank you for your honest feedback. I'd like to address some of the issues you mentioned. We did have an issue occur that was outside the control of anyone involved. However it was an inconvenience to our guest so we offered a couple resolution options and your guest chose to take the points. At that time a room refund was offered but was declined. We also mentioned the second reservation to her and she was made aware of why the issue even occurred. We sent multiple emails that went unanswered as well. I also would like to mention that a manager was on the phone with the desk agent when she needed to knock on your guest’s door and no yelling or threats to get out occurred. We are sorry that a satisfactory resolution could not be reached. We sincerely hope you will reconsider staying with us again.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Staff on 28 Nov 2023
Thank you!

2/10 Terrible

Walid

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed sheet had dried up urine stains and when i showed it to the manager “Jessica” she did not care . This hotel does not clean it bed sheets and this is very unhealthy and unsafe. Although this hotel has a money back guarantee incase something is wrong,Jessica who is the manager, did not honer the hotel policy
Stayed 1 night in Nov 2023
Response from Hotel Staff on 28 Nov 2023
We are sorry to hear about the experience you had. Rest assured we addressed the issues you bring up in your review with housekeeping as well as problem resolution with our front desk team member, Jessica. Please note we are better able to address your concerns immediately then at checkout time. Especially cleanliness issues as our normal procedure would have been to move you to a brand new room.

8/10 Good

Charlton

Stayed 1 night in Nov 2023
Response from Hotel Staff on 28 Nov 2023
Thank You

8/10 Good

Wesley

Stayed 1 night in Nov 2023
Response from Hotel Staff on 28 Nov 2023
Thank you!

10/10 Excellent

sh

Great customer service!
Stayed 2 nights in Nov 2023
Response from Jessica R on 8 Nov 2023
Thank you for your feedback, we appreciate it.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jessica R on 8 Nov 2023
Thank you for your feedback, we appreciate it.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly good
Nice clean hotel, very up to date. The beds are hard as a rock though.
Stayed 1 night in Oct 2023
Response from Jessica R on 8 Nov 2023
Thank you for your feedback, we appreciate it.

6/10 Okay

Louis

Travelled with partner
Started with a strange phone call about 20 minutes before we arrived asking what time we were arriving. I’ve stayed in hotels many times and never ever have had this phone call. It wasn’t even 7 PM. Check in was also strange as the TV was blaring, and we literally had to talk over it. In addition, desk clerk was clearly not feeling well with sneezing and related cold symptoms. Overpriced for condition, cleanliness and experience.
Stayed 1 night in Nov 2023
Response from Jessica R on 8 Nov 2023
Thank you for your feedback, we appreciate it. Please know that the experience you had is an isolated incident.

10/10 Excellent

Christoph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay... the room was large and clean... staff were professional and friendly
Stayed 1 night in Oct 2023
Response from Jessica R on 1 Nov 2023
Thank you for your feedback, we appreciate it!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Hotel Staff on 28 Nov 2023
Thank You!

10/10 Excellent

Kache

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica R on 1 Nov 2023
Thank you for your feedback, we appreciate it!

6/10 Okay

Angela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall property was nice, but our room was not to the cleanliness I would expect. Unfortunately we had a noisy upstairs neighbor.
Stayed 1 night in Oct 2023
Response from Jessica R on 1 Nov 2023
Thank you for your feedback, we appreciate it!

10/10 Excellent

MARY T

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I have never invested in a quality hotel. We are both incredibly please with this facility. In fact, we are already planning on coming back next year.
Stayed 1 night in Oct 2023
Response from Jessica R on 1 Nov 2023
Thank you for your feedback, we appreciate it!

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Overall good stay
I really like this hotel, but during this stay I had to request the floors be cleaned due to crackers being around the bed. The staff were notified and the situation was not resolved. I was compensated when I inquired about the issue again. I still enjoyed my time and experience here.
Stayed 2 nights in Oct 2023
Response from Jessica R on 19 Oct 2023
Thank you for your feedback, we appreciate it!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of noise from neighboring rooms had to call front desk was resolved in an hour.
Stayed 2 nights in Oct 2023
Response from Jessica R on 19 Oct 2023
Thank you for your feedback, we appreciate it!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at this location. Very clean, well appointed and great staff.
Stayed 1 night in Oct 2023
Response from Jessica R on 19 Oct 2023
Thank you for your feedback, we appreciate it!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jul 2023
Response from Jessica R on 19 Oct 2023
Thank you for your feedback, we appreciate it!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jessica R on 19 Oct 2023
Thank you for your feedback, we appreciate it!