Exterior

Reviews of Holiday Inn Hotel & Suites Silicon Valley - Milpitas, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 361 out of 548 reviews" "
Rating 8 - Good. 96 out of 548 reviews" "
Rating 6 - Okay. 39 out of 548 reviews" "
Rating 4 - Poor. 24 out of 548 reviews" "
Rating 2 - Terrible. 28 out of 548 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Stayed 1 night in Feb 2024
Response from FD on 2 Apr 2024
Thank you for the 5 star rating. We hope to see you again.

10/10 Excellent

Bronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience
The whole experience here was amazing, the front desk Anita and Irene was so welcoming, informative, kind, just overall sweethearts. Angel didn’t waste anytime providing us with our microwave and even though he was on his lunch, he took a break to just fix the remote connection to our TV. Then there was Karen at the restaurant, she was kind and patient with us because we were clueless on what we would like for breakfast. She made great suggestions and was sweet as well. Our rooms were amazing, much more than what I expected! The beds are comfortable, there is so much space in the rooms that we had like a mini kitchenette. The shower was amazing as well. For the 49ers fans, this is close to the stadium. We Uber to the game and it was cost efficient, especially since the parking spaces were $100 at the stadium. Overall the stay, people and convenience is a 10 out of 10! Just Winning like we won the championship game 😂😂😂
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Bronda,Thank you for your outstanding review! We're overjoyed to hear that your entire experience with us was amazing. It's gratifying to know that our team members played a significant role in making your stay memorable with their welcoming, informative, and kind service. We're also glad your room exceeded your expectations with its comfort, space, and amenities like the mini-kitchenette and shower. Your enthusiastic feedback is deeply appreciated, and we're thrilled to have provided a wonderful experience on your journey to a championship. We look forward to welcoming you back for another winning stay in the future!Norman Onaga

10/10 Excellent

Klarissa

Stayed 1 night in Jan 2024
Response from FD on 2 Apr 2024
Dear Klarissa,Thank you for the 5 star rating. Hope to see you again in the near future

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
Place is extremely clean and quite. Stayed here 3 nights this time. Absolutely no noise or issues. This is my 3rd time here for business. Won't be my last. Already booked 5 nights next week.
Stayed 3 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Roger,Thank you for taking the time to share your thoughts with us. We are thrilled that you highlighted the cleanliness and quietness that we maintain for our guests. Your loyalty is appreciated, and we are honored to have you as a guest again and again. We look forward to welcoming you back next week.Norman Onaga

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Kang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very noisy through the night
Stayed 1 night in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Kang,Thank you for being our guest. We understand the importance of a great night's sleep, so please don't hesitate to reach out to our front desk with any noise concerns. Our team is always available to address any problems. We hope you'll join us again for an even better stay. Norman Onaga

6/10 Okay

Mariel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Dick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Zhijin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff night manager Hector was very nice nice and professional explaining all amenity’s and services provided. We asked for handicapped room on first floor with all mobility accessible features such as walk-in shower and my back hasn’t spent such a comfortable night in bed in a long time. Thank great stay👍
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Pete,It was our pleasure to provide you with welcoming, accessible accommodations. We're glad you had a comfortable night's sleep and appreciated Hector's kind assistance. Please come stay at Holiday Inn Hotel & Suites Silicon Valley - Milpitas again soon.Norman Onaga

10/10 Excellent

Derek

Stayed 2 nights in Nov 2023

4/10 Poor

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Kevin

Business traveller
Liked: Property conditions & facilities
Lower rating due to another occupant deciding at 2:30am that they needed to watch tv loudly.
Stayed 1 night in Nov 2023
Response from General Manager on 17 Nov 2023
Dear Kevin,Thank you for sharing your experience with us. We apologize for the disturbance you encountered. We understand how important a peaceful environment is for a good night's sleep, and we'll look into ways to reduce such disruptions in the future. Your patronage is appreciated, and we hope you'll consider staying with us again.Norman Onaga

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the restaurant and lounge.
Stayed 1 night in Nov 2023
Response from General Manager on 9 Nov 2023
Dear Daisy,We're delighted to know that you enjoyed our amazing restaurant and amenities during your visit. We trust that everything else was in order for your stay, and we hope to see you again soon. Norman Onaga

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great and the bed was comfortable. The bathroom was nice but the lighting was a little week. A lighted makeup mirror would have been great. Nice hair dryer too. Great tv channel selection!!
Stayed 2 nights in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Susan,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations hit the mark for you. Your feedback about lighting will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.Norman Onaga

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy beds
Stayed 1 night in Sep 2023
Response from General Manager on 2 Nov 2023
Dear Guadalupe,We're delighted you found our beds cozy! Comfort is one of our top priorities, and it's wonderful to know we succeeded. We look forward to welcoming you back to Holiday Inn Hotel & Suites Silicon Valley - Milpitas!Norman Onaga

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness, staff & service
Outlet in bathroom did not work and the hot tub was cold when we tried to use it.
Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Julia,Thanks so much for your feedback. We'll be sure to share your comments about the hot tub temperature and the outlet in your bathroom with the appropriate staff members. We appreciate you letting us know about this. We'd love to welcome you back for an even better stay in the future!Norman Onaga

6/10 Okay

Edgar

Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was incredible, nice clean rooms and a great restaurant downstairs!
Stayed 2 nights in Oct 2023
Response from General Manager on 26 Oct 2023
Dear Sara,Thank you for taking the time to share your comments with us! We are happy to hear that you enjoyed your overall visit and appreciated our helpful staff members, clean accommodations, and delicious dining options. It was truly a pleasure serving you, and we hope to see you again soon! Norman Onaga

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
There were bugs (probably roaches) the hotel was run down. They snuck in parking fees. So horrible
Stayed 2 nights in Oct 2023
Response from General Manager on 15 Oct 2023
Dear Jennifer,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your comments so that they can ensure everything is as it should be. We're grateful for your time and wish you safe travels.Norman Onaga

10/10 Excellent

CYNTHIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to stay. This was my second time.
Stayed 1 night in Sep 2023
Response from General Manager on 7 Oct 2023
Dear Cynthia, It was such a pleasure to welcome you back to Holiday Inn Hotel & Suites Silicon Valley - Milpitas! Thank you for your wonderful review and for giving us a perfect rating. We look forward to the next time we are able to see you again.Norman Onaga

4/10 Poor

Alice

Walls are thin and very loud hearing people next door and through hallways and front lobby as our room was positioned above front entrance. Signs regarding cancer from any food prepared at restaurant made me feel uncomfortable the shower and sinks were not safe for brushing teeth, showering, or making coffee in the room. Charging us for parking each day was pretty upsetting.
Stayed 2 nights in Sep 2023
Response from General Manager on 6 Oct 2023
Dear Alice,The issues you raise are important to us. Please accept our apologies for any concerns about noise and the food/water. We'll pass your comments along to the appropriate staff member. Be advised that our parking information is available online. If your travels bring you back to town, we'd appreciate the chance to provide you with a more positive experience.

10/10 Excellent

timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay! Room was very nice! Above my expectations! The only downside was that it was $15 per night to park on the property, and we specifically looked for EV charging (this hotel had it available), but the two chargers on the property were blocked up by other guests, so we had to charge elsewhere.
Stayed 2 nights in Sep 2023
Response from General Manager on 29 Sept 2023
Thank you for your review. We're delighted you had an enjoyable experience, and we appreciate you highlighting our lovely accommodations! While we wish your entire visit had been seamless, we regret your disappointment with our parking fee. Please know parking fees have become an industry standard, and we are priced competitively for our area. It was a pleasure having you here, and we hope to welcome you back soon!Norman Onaga

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Tomas,Thank you so much for your fantastic review of your stay at Holiday Inn Hotel & Suites Silicon Valley - Milpitas! Our team was over the moon to hear that you had such wonderful service and appreciated the effort we put in to keep everything clean. We are looking forward to your next trip to Milpitas and your next stay!Norman Onaga

10/10 Excellent

chaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other then having to pay for parking it was great.
Stayed 1 night in Sep 2023
Response from General Manager on 24 Sept 2023
Dear Chaz,Thank you for your feedback! We're delighted to hear you had a great experience during your stay at Holiday Inn Hotel & Suites Silicon Valley - Milpitas. We understand your comments on the parking, and they will be considered. We appreciate your review and hope to have the pleasure of hosting you again in the future. Norman Onaga

10/10 Excellent

Edgar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was friendly and helped us check in quick with no hassle. The room was clean and almost had a new room smell. Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from General Manager on 22 Sept 2023
Dear Edgar,Thank you for taking the time to share your positive experience. We're delighted you found our receptionist helpful and efficient during check-in. It's also great to know your room was clean and had a fresh ambiance. We appreciate your kind words and look forward to welcoming you back to Holiday Inn Hotel & Suites Silicon Valley - Milpitas.Norman Onaga

10/10 Excellent

Matthew, Sherman Oaks

Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect
Stayed 1 night in Sep 2023
Response from General Manager on 20 Sept 2023
Dear Alex,Thanks for being our guest at Holiday Inn Hotel & Suites Silicon Valley - Milpitas. We're happy that you had a wonderful stay at our hotel! Come back and see us again!Norman Onaga

10/10 Excellent

janell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
We stayed here overnight after a concert, so we wanted something clean, convenient, and quiet, and the hotel met all of those requirements. Staff were generally attentive, but we had an issue waiting for 13 minutes before a waiter paid attention to us at breakfast. Other than that, it was a positive experience.
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Dear Oscar,Hearing that our guests' expectations were met is what we like to hear! We greatly appreciate you highlighting our cleaning efforts and peaceful environment. Your feedback will help us improve, and we look forward to welcoming you back the next time you visit Milpitas for another concert or just a relaxing getaway. Thank you, and come back soon to Holiday Inn Hotel & Suites Silicon Valley - Milpitas.Norman Onaga

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice quiet rooms
Stay was extremely quite. Never heard any noises from other quest the whole 5 days I stayed there for business. Front desk service was 1st glass. I absolutely will stay there again my next business trip to the Bay Area. Was a bit disappointed that they charged $15 a night for parking on there property. Only reason I'll stay there is company pays.
Stayed 4 nights in Sep 2023
Response from General Manager on 18 Sept 2023
Dear Roger,Thank you for staying with us during your business trip. We are delighted to hear that your stay with us was peaceful and comfortable and that our team's dedication to providing excellent service was evident. We value your feedback on the parking fee and will use it to enhance our services. We hope to have the pleasure of hosting you again on your next business trip to the area. Thank you for selecting Holiday Inn Hotel & Suites Silicon Valley - Milpitas.Norman Onaga

10/10 Excellent

Juan D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Associate is the best
The lady who checked me in at the front desk had the upmost best customer service and she made sure all of our needs were met! She was the absolute best
Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Dear Juan,Thank you for highlighting the outstanding service you received from our front desk associate. It's truly heartwarming to hear such positive feedback, and it makes us proud to have team members who genuinely care about our guests' experiences. We'll be sure to share your kind words with her. We hope to see you again soon!Norman Onaga

10/10 Excellent

Yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all.
Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Dear Yadira, Thank you so much for your review and for giving us a perfect rating! It was a pleasure having you here, and we hope you return soon.Norman Onaga

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean. Anitta at the front was really polite. Will definitely stay here again
Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Dear Steven,We're delighted by your outstanding rating of Holiday Inn Hotel & Suites Silicon Valley - Milpitas! Anitta was happy to provide courteous front desk assistance, and we're glad you enjoyed our clean, modern accommodations. Thank you for choosing to stay with us and we look forward to your return!Norman Onaga

8/10 Good

Dindayal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but beware of extra parking charges hidden in fine print for total cost. Was assigned a room with distinct smoke smell throughout the room. I was then assigned another room with 1 King instead of 2 Queen beds which was not suitable for my family. Finally I got the room which was clean, quiet and no issue. Breakfast was not included so no experience.
Stayed 3 nights in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Dindayal,Thank you for taking the time to share your comments with us. We apologize that your initial rooms were not to your liking, although we are glad that our team was able to address the issues for you and find a room that worked for you and your family. In addition, we strive to make our parking policies clear so that our guests know what to expect. Thank you, and we hope to have the opportunity to serve you again in the future. Norman Onaga

2/10 Terrible

Michelle

Stayed 1 night in Sep 2023

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Suriya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mychaela

Stayed 1 night in Sep 2023

2/10 Terrible

Tamara

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Horrible Customer Service
The customer service at the front desk was HORRIBLE. The lady who worked at the front was extremely unfriendly and rude. She didn’t great me and looked unpleasant. She was rude when checking me in asking unnecessary questions. She didn’t even tell me my room number when handing me the keys to the room. I had to ask her and when I did she was annoyed. She shouldn’t be working at the front handing customers. I will not book at this hotel ever again and will share my experience with others. Also the $15.00 parking charge was ridiculous. Never have I booked a hotel room where they charged for parking.
Stayed 1 night in Aug 2023
Response from General Manager on 4 Sept 2023
Dear Tamara,Thank you for taking the time to let us know about your visit. Please know our parking fees are stated online for our guests to be aware of prior to arrival and are comparable to other properties in the area, nonetheless, we apologize for any inconvenience caused. It is very important to us that every member of our team makes our guests feel welcome and we sincerely apologize for any perceived rudeness from our front desk, we will speak with the person concerned. We wish you pleasant future travels.

2/10 Terrible

Jorge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Reserved room for 6 and only 5 had space to rest and sleep, very uncomfortable to sleep 3 persons on a queen bed.
Stayed 1 night in Aug 2023
Response from General Manager on 18 Aug 2023
Dear Jorge,Thank you for sharing your comments. We are sorry to hear that your reserved room was not able to comfortably accommodate all members of your party. We do have a range of room sizes and layouts available to meet varying needs. Thank you, and we hope to have the opportunity to show you a better experience in the future. Norman Onaga

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy. Room was neat and clean. Love how they supply all DOVE soap and hygiene dispensers. Even though I brought my own but this is the first I have ever seen a hotel that supply DOVES. Love it. Definitely book again.
Stayed 1 night in Aug 2023
Response from General Manager on 18 Aug 2023
Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process went smoothly and that your room was tidy and clean. Our aim is to provide the best experience for all our guests, and we're glad that you appreciated the attention to detail in the bathroom. We look forward to the opportunity of welcoming you back for another enjoyable stay at Holiday Inn Hotel & Suites Silicon Valley-Milpitas! Norman Onaga

6/10 Okay

Carin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was very disappointed that I was not able to check in at said time. There was a huge event going on and I’m disappointed that the property didn’t prepare for the influx of people. Otherwise, the property itself was very nice!
Stayed 1 night in Jul 2023
Response from General Manager on 8 Aug 2023
Dear Carin,We appreciated the opportunity to host your visit, and we're glad our accommodations were up to your standards. However, we apologize for the delay upon check-in. We hope the rest of your visit was cozy and restful, and please consider allowing us another chance to serve you.Norman Onaga

8/10 Good

Erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

nirup

Stayed 1 night in Jul 2023

6/10 Okay

Alicia

Liked: Cleanliness, property conditions & facilities
I was unaware of the parking fee, breakfast options were not great. Tried using the jacuzzi and it was either not hot or very hot and the jets only worked for about 10 minutes and then would not come back on. No clean towels available outside, no option to call for assistance, went inside soaking wet and they only had two towels available for four of us! Mattresses were decent.
Stayed 1 night in Jul 2023
Response from General Manager on 21 Jul 2023
Dear Alicia,Thank you for being our guest. We appreciated the opportunity to host your trip, but we're sorry to read that certain aspects of your stay fell short of your expectations. It's unfortunate you were surprised with our parking fee, but please understand we've published this information online so it can be reviewed before arrival. Rest assured, we'll investigate your hot tub concerns to ensure it's at a comfortable temperature. We're grateful for your insights, and we hope to have a chance to change your perceptions. Norman Onaga

6/10 Okay

Robert

Stayed 1 night in Jul 2023