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Reviews of Best Western Plus Milwaukee West

3 out of 5
Best Western Plus Milwaukee West
5501 W National Avenue, Milwaukee, WI

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Travelled with family
Disliked: Property conditions & facilities
We booked and paid for a room with queen bed. Our room had a full size bed. The heat and air would not regulate. Went from 69 degrees to 82 degrees. They did nothing about it. The shuttle was awesome
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Sincere apologies for the inconvenience caused during your stay. We ensure to take care of those issues mentioned. Hope you will consider us again in the future,

10/10 Excellent

Cory, Ashtabula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Quiet, Comfortable. Nice Pool house, Breakfast was nice.
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Thank you so much for the great review. Very highly appreciated.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options and transportation to and from the field!
Stayed 1 night in Apr 2024
Response from GM on 4 May 2024
Thank you so much for the great reviews. Highly appreciated

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was 82 degrees and couldn’t adjust. The whole place felt dingy and dirty. There were no lamp shades on the lamps in our room and the room was very small. The restaurant downstairs sounded more like a loud bar and smelled like cigarettes. The staff was very rude when I told them we wouldn’t be staying and tried to check out.
Stayed 4 nights in Apr 2024
Response from FD on 8 May 2024
Sorry for the inconvenience.

10/10 Excellent

Sarah, Hudson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend staying here. Everything I requested, I was granted. 10 out of 10.
Stayed 2 nights in Apr 2024
Response from GM on 20 Apr 2024
Thank you for the great review. Looking forward to meeting you again in the near future.

10/10 Excellent

Jeriah

Stayed 1 night in Apr 2024
Response from GM on 10 May 2024
Thank you so much.

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Clean modern rooms.
Stayed 3 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you so much. Very highly appreciated. Looking forward to seeing you.

10/10 Excellent

Nicole Skillz

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Mar 2024
Response from GM on 15 Apr 2024
Thank you so very much for that great feedback. Looking forward to greeting you again soon.

8/10 Good

Laura

Travelled with partner
Liked: Amenities
We were put in the room at the top of the stairs right next to the elevator. Loud music from above, pretty sure a dance party was going on, When that finially stopped at 11:30pm, then the drunk folks started coming in, super loud in the hall and getting on the elevator. We took the shuttle to the Brewer game, that was nice and convenient. The ride back on the shuttle not so much. The driver allowed way to many people on the shuttle.The seats were full, folks crammed in standing in the isle and 3 people were standing right up front with the driver, one was even on the staris leaning against the door. This was extremely unsafe for all of us.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Thank you so much for the feedback. Sincere apologies for the Inconvenience caused during your stay.

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Breakfast! Good hotel Thanks very much
Stayed 5 nights in Apr 2024
Response from GM on 11 Apr 2024
Thank you so much for the nice feedback. Highly appreciated.

8/10 Good

Brenda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are accommodating
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you so much. Highly appreciated.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I gotta say, my stay at Best Western Plus Milwaukee West was absolutely amazing! 🌟 From the moment we walked in, the front desk guy was like a breath of fresh air. He was funny, super nice, and had awesome suggestions for things to do around the area. Such a respectful dude! Now let's talk about the room. It was so nice and tidy, I couldn't ask for more. But get this, the shower had not one, but two heads! Talk about luxury! It's perfect for showering with your partner or just treating yourself to some extra relaxation. Downstairs, there's this super cool speakeasy vibe going on. I felt like I was in a whole different era. They've got a fantastic restaurant and bar there too. The prices were surprisingly cheap, but the food was out of this world tasty. And the bartender? Such a nice guy to chat with! And let's not forget about the complimentary breakfast. It was next level, I’ve never called hotel breakfast next level…. But it was elite. So many options, it felt like my mom cooked it all up. It was like a home away from home. All in all, my stay at Best Western Plus Milwaukee West was absolutely incredible. The front desk guy, the awesome room, the amazing shower, the speakeasy vibes, the affordable and delicious food, and the delightful breakfast all made it a stay to remember. I'd definitely recommend it to anyone looking for a fantastic hotel experience. 🏨✨
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Thank you so much Brandon for that great feedback. We value your business and look forward to serving you in the near future.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you so much. Highly appreciated.

2/10 Terrible

Shannon

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
At check in found out pool and hot tub were shut down. We chose this place for the pool and hot tub. Was then told by the front desk clerk my 68 year old mother was not allowed to stay because she lived in the area. Cancelled reservation and left. Scrambled to find another place last minute. Not only was I not refunded but they also charged my CC $25 more. Bad service.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Sorry for the inconvenience.

10/10 Excellent

Justin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most pleasant staff and great spot.
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Thank you so much Justin for that great review. Very highly appreciated.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 12 Mar 2024
Thank you so much for reviewing us. Very highly appreciated.

2/10 Terrible

Adria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Will not be staying at this location again. Smell of mold/mildew and marijuana throughout the facility. The front desk was very nice upon check in. But overall felt it was not worth the price. The bathrooms are crazy small and did not work well for our family of three. The rooms were okay… not as clean and nice as I would have hoped. The pool area was big but had a terrible smell of mold, sewage and marijuana. Not impressed overall and will not be staying here again.
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
After reading your comments our security team went through the entire building and didn't smell or find anything illegal as you mentioned. You are in house staying with us currently and surprisingly didn't report anything to front desk or to our security.

10/10 Excellent

Caitlin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. Thank you! The bed was cozy too! Just please add more shampoo to bathrooms. Thanks!
Stayed 3 nights in Mar 2024
Response from GM on 9 Mar 2024
Thank you so much Caitlin for reviewing. We appreciate your business and feedback. Certainly, will consider your suggestions.

8/10 Good

WILLIAM

Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for reviewing. Highly appreciated.

10/10 Excellent

Donna, Tomah

Travelled with family
Liked: Cleanliness, staff & service
Very friendly staff at front desk
Stayed 2 nights in Mar 2024
Response from GM on 4 Mar 2024
Thank you so much. Highly appreciated. Looking forward to seeing you again in the near future.

6/10 Okay

Melissa

Travelled with family
Disliked: Amenities
The hotel itself was ok but the layout wasn't great. You had to go to the basement to find the pool and the parking lot is tiny. The biggest disappointment is the only restaurant on site had terrible service and the continental breakfast was awful. The scrambled eggs were undercooked, bacon was undercooked and greasy. The sausage patties were more like mystery meat. The oatmeal and pancake machines were out of order. The bread and bagels were rock hard.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Sorry for the inconveniences

8/10 Good

Cheryl L L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Thank you so much for reviewing. Highly appreciated.

10/10 Excellent

Ronald

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was right within the hotel: bar, food/dine. The free breakfast topped the breakfasts I have ever had in 25 years of travels and hotels I have stayed at! Bur the friendliness and helpfulness of the staff takes the cake as well. Special accolades for Erica.
Stayed 2 nights in Feb 2024
Response from GM on 10 Feb 2024
Thank you so much for the great feedback. Very highly appreciated. We are glad that you enjoyed your stay with us. Certainly, will share your feedback with our entire team.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Customer Service
We have only been to Milwaukee once for a college tour. We was planning a trip back 1.5yrs later and was looking for a good hotel moving our son into his college dorm. We picked this hotel bc of the amenities and the how close it was to the college. This hotel has exceptional customer service and went above and beyond to make sure we were happy with our stay. Anytime they saw us we were greeted and asked if there is anything they can do for us. The hotel was also very clean. The breakfast had a wide variety of hot breakfast items that you don’t see at other hotels like chorizos and corn beef hash. The workout room had top of the line equipment. Didn’t get to use the pool this time but planning on using it the next time we are there. Will definitely stay here again.
Stayed 3 nights in Jan 2024
Response from GM on 9 Feb 2024
Thank you so much for that great review. Very highly appreciated. We want to thank you for the business and looking forward to serving you and family again.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place we have ever stayed inoleauler EI.
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Thank you so much Ronald for the great comments. Certainly, looking forward to greeting you soon.

10/10 Excellent

Elida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
It was clean anf the staff was friendly. I will definitely stay again.
Stayed 1 night in Jan 2024
Response from GM on 5 Feb 2024
Thank you so much the great review. Highly appreciated. Looking forward to greet you again sooner.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend get-a-way!
We picked this hotel because we were visiting family. The front desk employees were so kind and welcoming as they checked us in. Signed up for their reward program and were giving 2 tickets to use in the bar/restaurant they have in the lower level of the building. We had dinner there both days, the first day the food was not the best, but might have been me and what i picked, we decided to give it another try on Saturday night and it was great. They have a few bar machines to play that we won a little money on and their drinks are so good not too light or too strong. We tried the pool and hot tub both days and the second night both were freezing. I did hear that by morning they were working correctly again, so i thought that was a good turn around to repair the issue. Our rooms climate control was not working. The first night it was 75 degrees in there! It was very uncomfortable. The lady at the front desk informed us that the windows opened and she made a note to have maintenance fix the issue on Monday. We slept much better the second night. We did notice too that the remote was dirty and there was some hairballs on the floor but for the most part the room was awesome. I would 10/10 recommend!
Stayed 2 nights in Feb 2024
Response from GM on 5 Feb 2024
Sincere apoligies for the inconvenience caused during your stay. We valuve your feedback and will ceratinly work on improving our facility. Looking forward to seeing you guys again. Thanking you once again.

10/10 Excellent

Mona

Stayed 1 night in Jan 2024
Response from GM on 6 Feb 2024
Thank you so much for the great review. Looking forward seeing you soon.

8/10 Good

hayat

Liked: Amenities
Great location
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Thank you so much giving us good review.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Thank you so very much.

2/10 Terrible

jasen

Travelled with family, Business traveller
bank
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Sincere apologies for the inconvenience caused to you during your stay. We value your feedback and will certainly use your feedback to improve our service. Thank you..

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thank you so much.

10/10 Excellent

Tammy

Stayed 1 night in Jan 2024
Response from GM on 18 Jan 2024
Thank you so much Tammy for the great review. Highly appreciated. Looking forward to meeting you again.

10/10 Excellent

Keesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at check in was amazing, friendly and professional. The location was great, room was clean. The bed was super comfortable, parking and breakfast was on point. Would stay again and recommend to others.
Stayed 1 night in Jan 2024
Response from GM on 15 Jan 2024
Thank you so much Keesha. Very highly appreciated. Looking forward to greeting you again. Regards

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 22 Jan 2024
Thank you so much for reviewing.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kaylee was so helpful, and polite! And the bar tender there was so friendly and nice! This will be our choice of stay when we are in town!
Stayed 1 night in Dec 2023
Response from GM on 18 Jan 2024
Thank you so much for the nice review. Will certainly share your experience with our team.

8/10 Good

Bob

Stayed 1 night in Dec 2023
Response from GM on 18 Jan 2024
Thank you for the great review.

10/10 Excellent

Jacelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 8 Feb 2024
Thank you so much. Highly appreciated.

10/10 Excellent

Mai Vue

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Breakfast included, nice dining.
Stayed 1 night in Dec 2023
Response from GM on 18 Jan 2024
Thank you so much. Highly appreciated...

10/10 Excellent

Marvin

Stayed 1 night in Dec 2023
Response from GM on 8 Feb 2024
Thank you so much for reviewing. Highly appreciated.

10/10 Excellent

Courtney, Chippewa Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. We were in town for a Milwaukee bucks game and it was a short ten minute drive to Fiserv Forum. This hotel would be perfect for someone going to a brewers game as well, as that is very close by. The hotel was clean and seemed possibly recently updated. We also really enjoyed the complimentary breakfast which had a great variety of foods and beverages. They even had almond milk. The pool is very large and the pool area was spacious. Rooms were clean, good sized and very quiet. We liked we didn’t have to pay extra for parking which at some hotels in MKE you do have to. Staff was friendly and helpful. We ate pizza from the restaurant in the hotel and it was really good and was ready quickly. We would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very close to the VA.
Stayed 1 night in Dec 2023

8/10 Good

Paul, Green Bay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice. The food in the restaurant was great. Bartender was great. Front desk was easy and friendly. Will stay here again.
Stayed 1 night in Nov 2023
Response from Carrie on 3 Dec 2023
Hello Paul!We are happy to hear you enjoyed your stay here with us at Best Western Plus Milwaukee West. We look forward to seeing you again in the near future!

10/10 Excellent

Richard

Travelled with family
Friendly service
Stayed 1 night in Nov 2023
Response from Carrie on 1 Dec 2023
Thank you for your review. We are glad to hear that you enjoyed your stay.

10/10 Excellent

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service I’ve ever had in a restaurant! Top tier and great food. Beautiful pool facilities as well
Stayed 1 night in Nov 2023
Response from Carrie on 1 Dec 2023
Hello Stephanie!We are glad that we met your expectations! Thank you for staying with us!

10/10 Excellent

Ewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying $20 extra to check in early seems ridiculous to me. Called the day before and was told no problem come anytime after 10am and you can get an early check-in. Having to pay $20 when the room is ready is ridiculous.
Stayed 1 night in Nov 2023

6/10 Okay

Tanya

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Staff was kind. Had trouble with the computer to check in. Stated it was their system. Had to come back several hours later to complete check in. Pool area not clean. Someone's fake eyelashes were on a table around the pool. None of the drains worked on the pool deck so there were very large puddles of standing water. Also, the standard room beds were extremely small. Tough to fit a family of four in the space, where we typically have no difficulty. Room was decent, just very tight quarters.
Stayed 1 night in Nov 2023

10/10 Excellent

Carmen

Stayed 1 night in Nov 2023

10/10 Excellent

pamela

Stayed 1 night in Nov 2023

8/10 Good

lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023