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Reviews of Homewood Suites by Hilton Wauwatosa Milwaukee

3 out of 5
Homewood Suites by Hilton Wauwatosa Milwaukee
11320 West Burleigh Street, Milwaukee, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 401 out of 641 reviews" "
Rating 8 - Good. 142 out of 641 reviews" "
Rating 6 - Okay. 49 out of 641 reviews" "
Rating 4 - Poor. 24 out of 641 reviews" "
Rating 2 - Terrible. 25 out of 641 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every worker was super nice and friendly. The hotel was very clean. Loved staying here in a suite. Super easy ramp parking!
Stayed 1 night in Apr 2024
Response from Daniel Maldonado on 4 May 2024
Dear Kelsey,I hope this message finds you well.I wanted to take a moment to express my sincere gratitude for providing us with your feedback regarding your recent stay at Homewood Suites Wauwatosa. Your insights are incredibly valuable to us as we continuously strive to enhance the experience for all our guests.I am thrilled to hear that you had a pleasant experience during your time with us. Delivering exceptional service and creating memorable stays for our guests is at the heart of what we do, and it brings me great joy to know that we were able to meet your expectations.Your kind words serve as motivation for our team to continue delivering the highest level of service and hospitality to each and every guest who walks through our doors.Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We are always here to ensure that your future stays are nothing short of extraordinary.Thank you once again for choosing Homewood Suites Wauwatosa. We look forward to welcoming you back for another wonderful stay in the near future.Warm regards,Daniel MaldonadoGeneral Manager

10/10 Excellent

CODY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property
Stayed 1 night in Apr 2024
Response from Daniel Maldonado on 4 May 2024
Dear Kelsey,I hope this message finds you well.I wanted to take a moment to express my sincere gratitude for providing us with your feedback regarding your recent stay at Homewood Suites Wauwatosa. Your insights are incredibly valuable to us as we continuously strive to enhance the experience for all our guests.I am thrilled to hear that you had a pleasant experience during your time with us. Delivering exceptional service and creating memorable stays for our guests is at the heart of what we do, and it brings me great joy to know that we were able to meet your expectations.Your kind words serve as motivation for our team to continue delivering the highest level of service and hospitality to each and every guest who walks through our doors.Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We are always here to ensure that your future stays are nothing short of extraordinary.Thank you once again for choosing Homewood Suites Wauwatosa. We look forward to welcoming you back for another wonderful stay in the near future.Warm regards,Daniel MaldonadoGeneral Manager

8/10 Good

Alyssa

Stayed 2 nights in Apr 2024

10/10 Excellent

Louise

Travelled with family
Liked: Amenities
The stay was very nice. Room was very clean
Stayed 3 nights in Mar 2024
Response from Daniel Maldonado on 18 Mar 2024
Dear Louise,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regards,Daniel MaldonadoGeneral Manager

2/10 Terrible

Mona

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really rude!!
Stayed 3 nights in Feb 2024
Response from Daniel Maldonado on 27 Feb 2024
Dear Mona,I hope this message finds you well. I am writing to express our sincere apologies for the disappointing experience you encountered during your recent stay at our hotel.Your comfort and satisfaction are paramount to us, and it saddens us to learn that we did not meet your expectations. We deeply regret any inconvenience or dissatisfaction you experienced during your time with us.Please know that we take your feedback seriously, and we are actively addressing the issues you encountered. Our team is committed to identifying areas for improvement and implementing necessary changes to ensure a more enjoyable experience for all our guests.Your feedback is invaluable to us, and we appreciate the opportunity to make things right. If there are specific details or concerns you would like to share about your experience, please do not hesitate to reach out to us. We value your input and are here to listen.Once again, we apologize for falling short of your expectations. Thank you for bringing this matter to our attention.Warm regards,Daniel MaldonadoGeneral Manager

8/10 Good

Duke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Daniel Maldonado on 27 Feb 2024
Dear Duke,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to the Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regards,Daniel MaldonadoGeneral Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in process was so easy. Your front desk person was AMAZING.
Stayed 1 night in Jan 2024
Response from Daniel Maldonado on 27 Feb 2024
Dear Mark,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regardsDaniel MaldonadoGeneral Manager

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place to stay. Very spacious rooms.
Stayed 1 night in Dec 2023
Response from Daniel Maldonado on 27 Feb 2024
Dear Francisco,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regards,Daniel MaldonadoGeneral Manager

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The ventilation system ran all the time. He lotion container pump was stuck closed. Skim Milk at breakfast was sour. Heated breakfast we’re cool and not even warm.
Stayed 1 night in Jan 2024
Response from Daniel Maldonado on 27 Feb 2024
Dear Kevin,I hope this message finds you well. I am writing to express our sincere apologies for the disappointing experience you encountered during your recent stay at our hotel.Your comfort and satisfaction are paramount to us, and it saddens us to learn that we did not meet your expectations. We deeply regret any inconvenience or dissatisfaction you experienced during your time with us.Please know that we take your feedback seriously, and we are actively addressing the issues you encountered. Our team is committed to identifying areas for improvement and implementing necessary changes to ensure a more enjoyable experience for all our guests.Your feedback is invaluable to us, and we appreciate the opportunity to make things right. If there are specific details or concerns you would like to share about your experience, please do not hesitate to reach out to us. We value your input and are here to listen.Once again, we apologize for falling short of your expectations. Thank you for bringing this matter to our attention.Warm regards,Daniel MaldonadoGeneral Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Way too loud, I understand it was the holiday but I got absolutely no sleep due to the banging walls and teenagers running the halls.
Stayed 1 night in Dec 2023
Response from Daniel Maldonado on 27 Feb 2024
Dear Anonymous,I hope this message finds you well. I am writing to express our sincere apologies for the disappointing experience you encountered during your recent stay at our hotel.Your comfort and satisfaction are paramount to us, and it saddens us to learn that we did not meet your expectations. We deeply regret any inconvenience or dissatisfaction you experienced during your time with us.Please know that we take your feedback seriously, and we are actively addressing the issues you encountered. Our team is committed to identifying areas for improvement and implementing necessary changes to ensure a more enjoyable experience for all our guests.Your feedback is invaluable to us, and we appreciate the opportunity to make things right. If there are specific details or concerns you would like to share about your experience, please do not hesitate to reach out to us. We value your input and are here to listen.Once again, we apologize for falling short of your expectations. Thank you for bringing this matter to our attention.Warm regards,Daniel MaldonadoGeneral Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Worst experience .
The customer service was motel quality ! The pool wasn’t clean , and didn't have towels in the pool area . I went during New Years Eve to have a peaceful night with my kids but didn’t get that at all . There were numerous parties going on , on the floor and ask in the hallway the police was called . This hotel including staff does not hold up to HILTON standards . I’m extremely disappointed and won’t be coming back .
Stayed 1 night in Dec 2023
Response from Daniel Maldonado on 27 Feb 2024
Dear Anonymous,I hope this message finds you well. I am writing to express our sincere apologies for the disappointing experience you encountered during your recent stay at our hotel.Your comfort and satisfaction are paramount to us, and it saddens us to learn that we did not meet your expectations. We deeply regret any inconvenience or dissatisfaction you experienced during your time with us.Please know that we take your feedback seriously, and we are actively addressing the issues you encountered. Our team is committed to identifying areas for improvement and implementing necessary changes to ensure a more enjoyable experience for all our guests.Your feedback is invaluable to us, and we appreciate the opportunity to make things right. If there are specific details or concerns you would like to share about your experience, please do not hesitate to reach out to us. We value your input and are here to listen.Once again, we apologize for falling short of your expectations. Thank you for bringing this matter to our attention.Warm regards,Daniel MaldonadoGeneral Manager

8/10 Good

Alyssa, Brown Deer

Stayed 1 night in Dec 2023
Response from Daniel Maldonado on 27 Feb 2024
Dear Alyssa,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regardsDaniel MaldonadoGeneral Manager

10/10 Excellent

John, Olathe

Stayed 1 night in Dec 2023
Response from Daniel Maldonado on 27 Feb 2024
Dear John,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regards,Daniel MaldonadoGeneral Manager

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cassie at the front desk was outstanding! She was kind and thoughtful during checkout.
Stayed 1 night in Dec 2023

10/10 Excellent

Garvey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and team members were great!

8/10 Good

David

Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The property is new so the room is very clean and nice location. Customer service not so good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy, Lincolnton

Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay over
This felt like home, very comfortable and clean. Would recommend!
Stayed 1 night in Oct 2023

8/10 Good

Pamela O.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The arrangement of the suite is nice.. The suite,room 126, was roomy and comfortable. The rug from the living room to the kitchen is frayed and I tripped. I did inform the receptionist and she said she would inform maintenance. The bathtub needs work.. I just felt the table in the kitchen and the entire room need a very deep clean. It has had rough occupants in the past?
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, maintenance could be better
Overall great Love the convenient location Staff is helpful and friendly Room is clean and comfortable One of the entrance doors had a card reader that didn’t work so I had to go out of my way every time I came in
Stayed 6 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023

8/10 Good

Andras imre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and the shower was very good
Stayed 7 nights in Aug 2023

6/10 Okay

Kayla

Liked: Cleanliness, property conditions & facilities
Na
Stayed 2 nights in Sep 2023

2/10 Terrible

Shawna

Travelled with family
This hotel was in a nice area right by mall and main part of hotel seemed nice. But our room was horrible stains all over the couch and floor, cigarette burn holes many of them, the room smelt like smoke bad, the toilet was broke, the toilet holder was hanging off the wall, we had a 5th person so we needed to use pull out couch no blankets or pillows for that so had to ask front desk they could only provide blankets because they said they had no extra pillows. Over all I just felt gross and couldn’t wait to checkout. Thankful we only stayed one night. Yuck!!!
Stayed 1 night in Aug 2023

8/10 Good

Oleh

Stayed 5 nights in Aug 2023

10/10 Excellent

Glenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the room was spacious. The front desk attendant was so friendly and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Somera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was exceptional! The hotel had amazing coffee, complimentary breakfast, and friendly staff. The suite was very spacious for us and we really enjoyed that. I will definitely book again in the future. The only downside was the pool size. I wish it was bigger but other than that everything was great!
Stayed 2 nights in Aug 2023

4/10 Poor

Amy Boccella

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was not clean! Sticky floors, streaked and foggy mirrors, sofa stained, and more. Staff was kind and helpful but definitely overworked. Excellent and convenient location. Lots of shopping and dining in walking distance.
Stayed 5 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: This is a very nice hotel. The staff were helpful, kind and considerate. I was on the 1st floor mid way through the building. I didn't hear the usual slamming of doors or people talking in the halls in the morning even though they were nearly fully booked due to a concert in the area. A very rare occurrence for a hotel stay which was fantastic! Got a great uninterrupted nights sleep. A hotel with sound insulated walls? Amazing. Didn't use the pool, business or fitness center but they looked nice and well kept. Would have liked to use the outdoor patio area with dual gas grills but didn't have the time. Pretty awesome that it is available however. The bad: Check in is 3 pm. When I booked my room I advised them that I would arrive about 4 pm. Due to traffic jams coming in, I arrived at 4:30 pm. and was told at the front desk that my room wouldn't be available for another 15 min. I waited about 20 min and went back in and was advised that the room was still not ready but they could put me in a standard room. As I had booked a special provision room, I responded that I would prefer the type of room I had booked. Then magically one appeared on her screen lol. Not exactly what I had booked, but very close. It was an exceptional room which resulted in an exceptional stay. I'll stay here every time I am in Milwaukee, but I will definitely call when I'm an hour out to ensure they have my room ready when I arrive.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Great hotel but issues with cleanliness
Great location and bones of a hotel. Found nail clippings in my hotel room and asked them to clean it. Took three requests downstairs. Everytime they apologized but this is unacceptable.
Stayed 3 nights in Aug 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Andre, Aventura

Stayed 4 nights in Jul 2023

8/10 Good

coy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKED EVERYTHING ABOUT THIS HOTEL.THERE WAS ONE THING, THERE WAS A LOT OF RUNNING UP AN DOWN THE HALL LATE INTO THE NIGHT BOTH NIGHTS I WAS THERE.
Stayed 2 nights in Jul 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! In addition to the pool and fitness room, there is a small basketball court and outdoor patio. Parking was very convenient, the room was clean and very spacious. The kitchen had everything you could possibly need. Breakfast was great!
Stayed 1 night in Jul 2023

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in took a long time- the employee did a great job but didn’t know how to operate the new system. She was the only one working so there was a line of people waiting. There were only three towels in the room for five people. There were no sheets, pillows, or blankets for the pull out bed. The pool was out of service and we were not told that at check in.
Stayed 2 nights in Jul 2023

4/10 Poor

Richard

Travelled with group
Liked: Cleanliness
we were there 3 days and room was never cleaned. had to down to desk to get clean towels. Never clean towels at pool.I had 3 rooms, on arrival 1 room was never cleaned, made 2 complaints and no one responded. Very poor service. The manager on duty never responded. So the one room was never cleaned at all. Dirty. Richard Schenone
Stayed 3 nights in Jul 2023
Response from David, Homewood Suites General Manager on 20 Jul 2023
Dear Richard,I am extremely sorry for the lack of service and cleanliness during your stay. I have reached out to you via an Expedia message. Please respond at your convenience. Sincerely,DavidGeneral Manager

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent. Clean, well lit, in a very accessible area. The only "negative" was that upon check-in, the hotel holds an extra $250 on your credit card as a deposit.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jake

Stayed 1 night in Jul 2023

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stayed here in December and our room was immaculate. This stay was nothing like that, our room smells like fried greasy food, there’s stains on the rug, the pullout couch had what appear to be urine stains on the mattress, the floor is sticky so much that my shoes still squeak when I walk on other bare floors, the bathroom is filthy. Kitchen was also dirty. Definitely beyond disappointed in this stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
This was the best property where we have stayed in the last several years. The suites are comfortable and roomy. The staff was friendly and always helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Carol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive
Stayed 1 night in May 2023

10/10 Excellent

Tina

Stayed 2 nights in May 2023

10/10 Excellent

Laura, Schofield

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice person at check in!!!
Stayed 1 night in May 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2023