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Reviews of Kimpton Journeyman Hotel, an IHG Hotel

4.5 out of 5
Kimpton Journeyman Hotel, an IHG Hotel
310 E Chicago St, Milwaukee, WI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 517 out of 648 reviews" "
Rating 8 - Good. 89 out of 648 reviews" "
Rating 6 - Okay. 27 out of 648 reviews" "
Rating 4 - Poor. 9 out of 648 reviews" "
Rating 2 - Terrible. 6 out of 648 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Property conditions & facilities
Great location, with comfortable, clean rooms and cool vibe. Excellent restaurant on premise and rooftop bar was a popular spot.
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Welcoming and polite staff. The bed and pillows are super comfy. Will stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice property. I would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel so much! Has a great lounge on the roof, awesome looking rooms and love the breakfast. And has a valet if you need one. And close to other restaurants. Best hotel in Milwaukee!
Stayed 1 night in Apr 2024

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to restaurants.
Stayed 1 night in Mar 2024

10/10 Excellent

Bethany

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel and because it's built around dogs/pets, they don't charge any additional fee like most other places. We love the Journeyman!
Stayed 1 night in May 2024

10/10 Excellent

Luanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before. It was close to a restaurant we ate at. Bar on 9th floor was quite busy so went down to first floor bar for some desert & a drink. Great service. Room was quiet. Ordered room service breakfast- hit the spot. Easy checkout, ride picked me up & took me away. Nice property & staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredibly hospitable and kind… Love the area, will definitely come back!
Stayed 1 night in Apr 2024

10/10 Excellent

Bridget

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the front staff to the valet personnel, everyone at the Journeyman was exceptionally accommodating and went above and beyond to make our stay special. Extra thanks to Marley for her service oriented, friendly and helpful expertise.
Stayed 1 night in Apr 2024
Response from - Your Journeyman Team on 17 Apr 2024
Thank you Bridget! We loved hosting you. See you soon!

10/10 Excellent

Dennis James

Liked: Cleanliness, staff & service, property conditions & facilities
Room was average but clean. We love the rooftop bar which is all season.
Stayed 1 night in Mar 2024
Response from - Your Journeyman Team on 2 Apr 2024
Thanks for the feedback Dannis! See you soon!

10/10 Excellent

Wendy, BELVIDERE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. We always enjoy our stays here. Great Third Ward location.
Stayed 1 night in Mar 2024
Response from Your Journeyman Team on 2 Apr 2024
Thanks Wendy! It was our pleasure to have you with us. Looking forward to seeing you again soon!

10/10 Excellent

bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!
Stayed 1 night in Mar 2024
Response from - Your Journeyman Team on 2 Apr 2024
Thanks Bonnie! We loved hosting you. See you soon!

10/10 Excellent

Eileen

Stayed 1 night in Mar 2024
Response from Your Journeyman Team on 17 Apr 2024
Thank you Eileen!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from - Your Journeyman Team on 14 Mar 2024
So glad you enjoyed your stay! Thank you Debbie, see ya soon!

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from - Your Journeyman Team on 14 Mar 2024
Love it! Thanks Ryan. See you again soon!

4/10 Poor

OLGA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Kitchen closed early and upstairs was packed hardly a spot to sit.
Stayed 1 night in Jan 2024
Response from Amber on 15 Feb 2024
Hello Olga, thank you for taking the time to write this review. I apologize for the less than exceptional experience you had during your stay.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay when in Milwaukee!
First class service Beautiful facilities 5 stars in every category! Happy hour every day from 5-6pm is a game changer
Stayed 3 nights in Feb 2024
Response from Daniel M on 6 Feb 2024
Thank you for your feedback, Sean! We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon for another wonderful experience!

8/10 Good

Alexis

Travelled with group
Busy Saturday night, non stop noise in the hallway until midnight made for not a good experience
Stayed 1 night in Jan 2024
Response from Daniel M on 28 Jan 2024
Thank you for your honest feedback, Alexis. We appreciate your comments and will share this with our team to make sure circumstances like these are addressed better in the future. We look forward to seeing you again soon!

10/10 Excellent

Bradley, madison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel M on 22 Jan 2024
Thank you for your feedback, Bradley! We are glad to hear you enjoyed your stay with us. We are looking forward to seeing you again soon!

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st I need to mention their customer service was EXCEPTIONAL! Seeing how every single employee (from Valet to reception to restaurant staff) was friendly, helpful, courteous and professional . They made you feel right at home. I will absolutely be staying here again just for the customer service alone!
Stayed 1 night in Jan 2024
Response from Daniel M on 22 Jan 2024
Thank you for your lovely feedback, Rena! We are glad to hear you had such a pleasant experience with us. We are excited to see you again in the future!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean room. Bathroom amenities were great! Staff were kind and attentive. Lobby space is very chill and welcoming.
Stayed 2 nights in Dec 2023
Response from Amber on 16 Jan 2024
Thank you so much for your feedback! So glad you enjoyed your stay with us! Hope to see you again soon !

4/10 Poor

BRIAN

Stayed 1 night in Jan 2024
Response from Amber on 16 Jan 2024
Thank you for sharing your valuable feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great are of MKE.
Stayed 1 night in Jan 2024
Response from Amber on 16 Jan 2024
Thank you so much for your feedback! So glad you enjoyed your stay with us!

6/10 Okay

Verified traveller

Business traveller
Nice staff, pretty building, great location Room was super dusty so I had to wipe it down. Sliding door to bathroom wouldn’t close all the way. Comfortable space but wouldn’t spend more than $175 before fees/tax to stay here.
Stayed 1 night in Jan 2024
Response from Amber on 16 Jan 2024
Thank you for sharing your valuable feedback. We will definitely take your feedback into consideration as we are always looking for ways to improve our guest experience.

10/10 Excellent

JAVIER E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Daniel M on 9 Jan 2024
Thank you for your feedback, Javier! We are glad to hear you enjoyed your stay with us at the Kimpton Journeyman. We look forward to seeing you again soon!

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real Milwaukee gem!
Stayed 1 night in Dec 2023
Response from Amber on 6 Jan 2024
We are so grateful for your kind words! We appreciate your feedback and are delighted to know you enjoyed your stay with us! Hope to see you again soon!

10/10 Excellent

Susan, Lisle

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Daniel M on 29 Dec 2023
Thank you for your feedback, Susan! We are glad to hear you enjoyed your stay with us. We look forward to seeing you again for another marvelous stay!

6/10 Okay

Lee

Liked: Cleanliness, property conditions & facilities
Average place
No coffee in room. Maid service forgot our room one day. Hotel parking very expensive.
Stayed 4 nights in Dec 2023
Response from Daniel M on 29 Dec 2023
Thank you for your honest feedback, Lee. Rest assured, we have shared your feedback with our leadership team to address these issues so it does not happen again. We hope to see you again in the future!

10/10 Excellent

Nelly

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found a new place to call “home away from home” - such a wonderful place to stay, great customer service, and best part, we got to bring our dog with us!
Stayed 2 nights in Dec 2023
Response from Daniel M on 25 Dec 2023
Thank you for your feedback, Nelly! We are glad to hear that you enjoyed your stay at the Kimpton Journeyman. We look forward to seeing you again soon for another marvelous stay!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniel M on 29 Dec 2023
Thank you for your feedback, Tamara! We are glad you had a marvelous experience with us at the Kimpton Journeyman. We hope to see you again in the future!

8/10 Good

debra

Stayed 1 night in Dec 2023
Response from Amber on 16 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at The Journeyman is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from Daniel M on 18 Dec 2023
Thank you for your feedback, Debbie! We are glad to hear you had a wonderful experience with us at the Kimpton Journeyman. We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel-trendy and comfortable. Wine and beer happy hour in the lobby and welcoming fireplace were a nice touch. Great location and nice gym.
Stayed 3 nights in Nov 2023
Response from Daniel M on 8 Dec 2023
Thank you for your feedback! We are glad to hear you had a marvelous experience at the Kimpton Journeyman. We look forward to seeing you again soon!

10/10 Excellent

Holly and Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will say that I thought I was going to give a bad review, room was fantastic and hotel amenities were very good, great rooftop bar. First morning, I was told it would take five minutes to get my car from valet parking, check in, they gave me a QR code to scan when I wanted the car, when I scanned the code it immediately asked how much I wanted to tip with the minimum amount being seven dollars. Now I tend to be an over tipper, but I like to wait until I get my car before I tip a half hour later my car arrived the next morning I decided to give them a 10 minute heads up and after 25 minutes I asked them what a hold up was. Apparently they had lost the car of somebody else in front of me and we’re looking for it and there was no one available to get my car . After another 25 minutes I asked them if I could just have my car keys and walk to the parking lot and get them myself. I received a text from the Kimpton asking me how my day was so far and was there anything they could do to improve . I filled out when it happened this morning and asked them how they were going to remedy the situation. Normally these things are ignored, but they ACTUALLY DID SOMETHING. the valet charged was waived, and the next morning when I went to check out, my car was waiting for me in front of the hotel before I had even asked for it. I really appreciate it the effort, situations happen, but the important thing is how we respond to them. I give them 5/5 and will definitely stay again
Stayed 3 nights in Dec 2023
Response from Daniel M on 6 Dec 2023
Holly & Brad - thank you for your honest feedback! We appreciate you taking the time to share your experience with us and are glad our team was able to reconcile the challenges you experienced. We look forward to seeing you again soon!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the wine hour in the lobby
Stayed 1 night in Nov 2023
Response from - Your Journeyman Team on 28 Nov 2023
Love this! Thank you Michelle :)

10/10 Excellent

Steven, Brookfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here to celebrate a birthday, great place to relax, great location and a perfect evening.
Stayed 1 night in Nov 2023
Response from - Your Journeyman Team on 28 Nov 2023
So glad you enjoyed everything Steven!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Nov 2023
Response from - Your Journeyman Team on 28 Nov 2023
We love a 5/5! See you next time Nicholas

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Daniel M on 18 Dec 2023
Thank you for your feedback, Michael! We are glad to hear you had a wonderful experience with us at the Kimpton Journeyman. We look forward to seeing you again soon!

6/10 Okay

Sally

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Staff & service
The housekeeping department was terrible. My room was cleaned 1 time over 4 nights. I complained several times and still no service. Marley at the desk was the only person that seemed to care. They did end up crediting me one nights stay
Stayed 4 nights in Nov 2023
Response from Amber on 21 Nov 2023
Thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daniel M on 10 Nov 2023
Thank you for your feedback, Riley! We are glad to hear you had a wonderful stay at the Kimpton Journeyman. We look forward to seeing you again for another perfect stay!

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, will be back!
Stayed 2 nights in Oct 2023
Response from Daniel M on 1 Nov 2023
Thank you for your feedback, Bryan! We are glad to hear you had a magnificent stay at the Kimpton Journeyman. We look forward to seeing you again soon!

8/10 Good

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Daniel M on 1 Nov 2023
Thank you for your feedback, Bryan! We are glad to hear you had a lovely stay at the Kimpton Journeyman. We look forward to seeing you again soon for a 10 out of 10 experience!

2/10 Terrible

Diane

Stayed 1 night in Oct 2023
Response from Amber on 21 Nov 2023
We apologize that your stay did not meet your expectations any feedback as to how we could have made your stay better would be appreciated certainly help us take steps to address these concerns in the future.

8/10 Good

Judy B

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Daniel M on 25 Oct 2023
Thank you for your feedback, Judy! We are glad to hear you had a wonderful stay at the Kimpton Journeyman. We look forward to seeing you again soon for a 10 out of 10 experience!

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Daniel M on 10 Oct 2023
Thank you for your feedback Kendra! We are glad to hear you had a lovely stay at the Kimpton Journeyman. We hope to welcome you back for a 10 out of 10 experience. Until then!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and helpful staff
Stayed 1 night in Sep 2023
Response from Daniel M on 30 Sept 2023
Thank you for your feedback, Jennifer! We are glad to hear you have a perfect stay at the Kimpton Journeyman. We can't wait to host you again in the future for another magnificent experience. Until then!

8/10 Good

Linn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Many restaurants nearby.
Stayed 3 nights in Sep 2023
Response from Daniel M on 27 Sept 2023
Thank you for your feedback, Linn! We are glad to hear you enjoyed the amenities and location of the Kimpton Journeyman. We hope to see you again soon for a 5/5 guest experience. Until then!

10/10 Excellent

Piper

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Daniel M< on 23 Sept 2023
Thank you for your feedback, Piper! We are glad to hear you had a magnificent stay at the Kimpton Journeyman. We look forward to seeing you again soon!