All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 528 out of 925 reviews" "
10 - Excellent
528
Rating 8 - Good. 281 out of 925 reviews" "
8 - Good
281
Rating 6 - Okay. 70 out of 925 reviews" "
6 - Okay
70
Rating 4 - Poor. 30 out of 925 reviews" "
4 - Poor
30
Rating 2 - Terrible. 16 out of 925 reviews" "
2 - Terrible
16
9.0/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Cindy
29 Apr 2024
We were there two days . We had to call to get fresh towels, Kleenex , toilet paper…… we had no room service.
Thank you for your glowing review! We're thrilled that you found our hotel to be a good value. We appreciate your understanding as we work on renovating our rooms to enhance our guests' experience. We hope to have the pleasure of hosting you again soon and showcasing our updated accommodations.
Stay was good. They are doing remodel work to 2nd floor. went to pool and hot tub however there were dead cockroaches and ants walking around area by hot-tub.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Emily on 19 Feb 2024
Thank you for sharing your feedback with us. We're glad to hear that your stay was good overall. We apologize for the inconvenience caused by the presence of cockroaches and ants in the pool and hot tub area. We take cleanliness and pest control seriously, and we will address this issue immediately to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.
We paid a premium rate for a room with a hot tub. The room was dirty and grimy. The hotel staff put us in a nicer room. However, because we had pre-paid, the weren't able to re-fund the premium rate we had paid.
Verified traveller
Stayed 1 night in Feb 2024
Response from Emily on 19 Feb 2024
Thank you for taking the time to share your experience with us. We apologize for the cleanliness issues you encountered in your initially assigned room. We're glad to hear that our staff was able to accommodate you in a nicer room. Regarding the prepaid premium rate, we understand your disappointment, and we'll review our policies to see if there's anything we can do to address this situation better in the future. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit.
Hi Sandra. Thank you so much for taking the time to review your stay. We appreciate the positive rating and hope to have the pleasure of welcoming you back soon!
8/10 Good
Shauntae
12 Jan 2024
Liked: Property conditions & facilities
Overall good
It was pretty good, little pool but it was clean
Shauntae
Stayed 1 night in Jan 2024
Response from Emily on 15 Jan 2024
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.
10/10 Excellent
Brian
6 Jan 2024
Brian
Stayed 1 night in Jan 2024
Response from Emily on 15 Jan 2024
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.
8/10 Good
Edward
5 Jan 2024
Edward
Stayed 1 night in Jan 2024
Response from Emily on 15 Jan 2024
Thank you for the positive rating! We're pleased to know you had a positive experience during your stay. Please let us know if there's anything we can do to enhance your experience in the future.
4/10 Poor
Arnes
29 Dec 2023
Disliked: Amenities
The hotel is extremely outdated compared to other hotels. It looked like it has not been updated for years and years. Maple grove is such a nice place and I did not think the hotel would be as bad as it was. We thought about canceling the hotel once we got there and going somewhere else.
Arnes
Stayed 1 night in Dec 2023
Response from Emily on 29 Dec 2023
Thank you for taking the time to provide feedback on your recent stay. We appreciate your candid thoughts. We'd like to inform you that our property underwent renovations earlier this year to update and enhance our facilities. It's disheartening to learn that your experience did not reflect these positive changes. We apologize for any disappointment and assure you that we take your comments seriously. Your feedback helps us in our ongoing efforts to deliver a better guest experience.
Thank you for taking the time to review your stay Katryn! We appreciate your recognition, and please don't hesitate to reach out if you need anything during your next stay!
10/10 Excellent
Sara
21 Dec 2023
Sara
Stayed 1 night in Dec 2023
Response from Emily on 27 Dec 2023
We're happy to see your positive review! It's our goal to provide excellent service, and we're glad we met your expectations.
10/10 Excellent
Lacy
18 Dec 2023
Lacy
Stayed 1 night in Dec 2023
Response from Emily on 27 Dec 2023
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.
The room was very clean and breakfast had a variety of food
William M
Stayed 1 night in Nov 2023
Response from Emily on 27 Dec 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found the room very clean and enjoyed the variety of food at breakfast. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back in the future!
Thank you for your kind words! We're thrilled to hear that you had an excellent stay with us. Your satisfaction is our utmost priority, and we appreciate your feedback. If you have any suggestions or if there's anything specific that made your stay memorable, we'd love to hear more. We look forward to hosting you again in the future!
I wish I could remember the woman the checked me in...great personality. Great place to stay...convenient to everything.
Bradley
Stayed 2 nights in Nov 2023
Response from Emily on 27 Dec 2023
Thank you so much for your wonderful review! We're delighted that you had a positive experience during your stay. We're thrilled to hear that the woman who checked you in left a positive impression with her great personality. It's always our goal to provide excellent service. We're also pleased that you found our location convenient for everything. We hope to welcome you back for another fantastic stay in the future!
We were there for just one night but it was perfect for us. Really clean room, sparkling bathroom and quiet.
Phyllis
Stayed 2 nights in Oct 2023
2/10 Terrible
Andrew
18 Oct 2023
Andrew
Stayed 1 night in Oct 2023
Response from Emily on 27 Dec 2023
Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate more details about your concerns so that we can address them and improve our services. Please feel free to reach out to our customer service team directly to discuss your experience further.
The location was well maintained and the front desk agent Kimberly was very kind and efficient on check in.
The room was very comfortable and clean and met all my lodging needs.
They had a great continental breakfast...Only issue I had was that the breakfast didn't have breakfast gravy but that is more of a personal preference. I have no issue with give a 5 out of 5 on all counts. Definitely met expectations.
The luggage carts were a nightmare. They are new and the design us definitely not better. Near impossible to steer. I opted to make 3 trips as the carts were so bad. The choice of restaurants near the hotel are wonderful. I wish there had been a small outdoor patio area to sit. I was there 3 nights with my mother and we didn’t really have a place at the hotel to sit other than our room or the indoor pool area. Also the dining area has 2 steps so if you are traveling with a person where steps are a challenge keep that in mind.