Misteln

Arrival - at 8pm all looks nice. The atrium is impressive. Hard to find as has multiple names so google and maps is different to the booking… weird. Only one receptionist who is absent for 20+ mins. She’s lovely, it’s not her fault as I’m sure she was working elsewhere, but why only one receptionist. No other staff even in the vicinity! Room 1 - awful. Smells of pungent, putrid, toilet / drains. I’m not soft with this stuff - I use many a public toilet but it was unbearable stench. The room itself was tired and beat up.. not talking dated decor..I can deal with that.. it had - mouldy bathroom. Just needs ripping out and redoing. Room 2 - better but not great. So after my shock of the smell I asked to be moved but they could only accommodate this for one night as fully booked. Second room was better, still had a whiff about it but acceptable. However, knowing what I paid for my windowless room, this ‘upgrade’ assumedly more expensive would not have been worth it. Service - receptionist 1 - brilliant and did everything she could to help me despite being run off her feet. Receptionist 2 - couldn’t care less. Receptionist 3 - again lovely and very apologetic. These staff are over worked. For the size of the hotel there’s simply not enough people. Location - great for a gig at the arena as can walk back but then that also makes it overpriced. Breakfast - nice enough and lots of choice My advice - stay somewhere else.

When we arrived at this hotel, we asked to cancel a 5 night stay within one hour of arriving because there were no public rooms to visit with friends in the evenings, the rooms were super small, and there were no temperature controls except opening a window to noisy street noise. We were told by the receptionist that she couldn't do anything and we had to talk to the manager the next morning. Then the manager conveniently wasn't available the next morning. We were told we couldn't get money back for any of our nights, even though we did not have nonrefundable rooms. This place was not worth the amount of money they charged us!

Such a special little hotel! So welcoming and hospitable. Will definitely be back!!!