Dear Denise,Greetings!Thank you so much for taking the time to share your experience at Baobab with us! We're delighted to hear that you and your husband enjoyed your four-night stay with us in February 2024.It's wonderful to know that you found your room comfortable, with a nice view and well-equipped with air conditioning. We take pride in providing a relaxing environment for our guests to unwind and enjoy their time with us.It's great to hear that you enjoyed our infinity pool and found our activities enjoyable without being intrusive. We're glad that you found water aerobics fun to watch – it's always a hit with our guests!We appreciate your feedback regarding the drive from Mombasa and apologize for any inconvenience caused by traffic. We're glad to hear that your return journey was quicker and hope that it didn't detract from your overall experience.Once again, thank you for choosing to stay with us at Baobab. We hope to have the pleasure of welcoming you back for another memorable stay in the future!Warm regards,Lucy Siatu,Guest Relations.

Thanks

Than you,

Thank you, we are happy to know that you had a great stay.

Thank you for the feedback.

Thank you.

Jambo Salma,Thank you for being our guest and for posting a feedback.Happy that you enjoyed the stay, but sad on the scorpion in the toliet area. We do regular fumigation to eradicate all insects and it pains us when we hear the prescence of one. Rest assured that this was a one-off and we have taken the necessary steps.We hope to see you back soon.

Jambo Rachael,Thank you for being our guest and for posting a review about your stay. Glad that you enjoyed everything, going by the scores you have give us. We thank you for the positive criticism regarding the meal options and tastes and the reception staff attitude. We will address this concerns in our endevour to have a guest friendly environment.Thank you and hope to see you back soon.

Thank you for chosing to stay with us, we are glad you had a great stay. We look forward to welcoming you back

Dear Danvash,Greetings!Thank you for choosing the Baobab Beach Resort & Spa as your home away.We appreciate you for taking time to bring your feedback to our attention. Kindly note that we do fumigation of the hotel after every two weeks. Please treat this as a one time incident that occurred and we are sincerely apologize for having gone through this.We understand that our duty manager went with you to the hospital, The following day you were contacted and given the incident form to fill. Our front office manager also met you the day of departure and had a cordially talk .We, at baobab are always present to ensure our guests are enjoying their holiday and also help whenever there is an issue. Our apologies on the same if you felt abandoned.Thank you and we hope you will give us another chance in future to welcome you back.Best Regards,Lucy Siatu,Guest Relations.

Thank you.

Thank you for the feedback.

Thank you for the feedback, most appreciated.

Jambo Avesh,Thank you for choosing to stay with us. We value you as our guest and sincerely thank you for taking time to post a review.We look forward to welcoming you back

Thank you.

Dear Kathryn,We appreciate your taking time to post a review about your recent stay with us. Thank you for the feedback, it goes a long way in identifying the gaps leading to improved guests’ services.We have taken you comments on the table with the loungers and also for waiters to move around taking drink orders. We will put these points forward before the management for consideration.We look forward to welcoming you back.

Jambo Roop,Glad to read your comments and, going by your scores, we believe we made your stay memorable. We value all our guests and more so our repeaters and we are happy to host you many more times.Thank you for choosing us, on our part, we will make sure we do not disappoint.

Thank you

Thank you.

Jambo Peter,Thanks you for the feedback, we appreciate as it gives us a genuine base to measure the standards of our service to our guests.Thanks to note that the Restaurant and housekeeping teams met your expectations. Regretably, the front office dropped the ball. We are sorry for this and we will engage the FO team to close this gap.We look forward to hosting you again soon,Thanks,

Jambo Matthew,Thank you for the review, we are happy that we made your stay great. We look forward to hosting you again soon.

Jambu Julia,It is great to read your comments, we are happy that you enjoyed every minute of your stay with us.We look forward to welcoming you back soon,

Jambo Ashvin,Thank you for choosing to stay with us and glad you had a good time.Noted comments on the rooms’ tiredness, we have a continuing program of refreshing the rooms to bring them to tip-top condition. We appreciate comments on staff attitude and will pass these to them.On the few people who “got sick during our stay”, we wish to clarify that always maintain high standards of hygiene in the resort. Upon learning of any sick guest at the resort, through our GRO, we will always follow this up to nail the cause, and from our records, we could not trace any resulting from our food. We are nevertheless, sincerely sorry about the sick children in the room and that you were not able to take food to them. We will follow this up with our F&B team to correct this gap. We have also noted on the food running out during buffet and will take up with the kitchen team. We look forward to hosting you again soon.

Dear Esleen, Thank you very much for your review on your recent stay with us at Baobab Beach Resort & Spa. We have taken note of your satisfaction note in regards to our gardens and beach. The same will be shared with the whole team. Noted the concerns of the Bar staff which I have forwarded to the relevant department for immediate attention. We look forward to welcoming you back to our simple paradise for more improved bar services. Regards Ken Baobab Beach Resort & Spa.

Jambo Lawrence, We are happy to read your feedback and glad that you found our resort to be a great place. We have noted you comments on the required maintenance and we will follow this up with our team to identify and solve. Thank you for being our guest. We hope to welcome you again soon.

Jambo Karen, Thank you for the review. We are happy that you enjoyed staying with us. We equally celebrate Adam for making your stay happy. Noted you comments on the beach beds and will look at the modalities for this. Sorry for the annoying beach operator, we do engage them regularly and will bring this to their attention. Thank you and we look forward to seeing you again soon,

Hi Elvis, We are pleased to read your feedback, it is great to know that you did enjoy your holiday with us. Thank you for choosing to stay with us and we look forward to welcoming you back again soon.

Dear Jack, Thank you for your 5 out of 5 review. The team looks forward to welcoming you back to our simple paradise. Regards Kennedy Uduny Baobab Beach Resort & Spa

Dear Guest, We are happy to read your feedback, thank you for taking time to write. It pleases to know that you were impressed by the resort. This is our ultimate goal, to create a lasting great memory. We look forward to hosting you again soon. Thakns,

Thank you for the feedback

Thank you very much for the feedback

Hallo Guest, Thank you for choosing our Resort for your recent holiday. We are happy that you enjoyed your stay. We do take note your valuable observations and are working on them. On the pool, you mention that the pools close "early". We do close the pool to allow proper water treatment, which is done every day. We have also noted your comments on the food, the towels and the volume control and we will work on these areas. Thank You for the feedback because this helps us better our product. We appreciate and we look forward to hosting you again soon.

Hallo Guest, Thank you for the feedback, we are happy to note that you had an enjoyable holiday with us. It is great that you found our staff friendly and attentive and that the food and entertainment was also impeccable. We look forward to welcoming you again soon. Thank you

Thank you.

Hallo Guest, Accept our sincere apologies that you were unable to get the hotel at 6pm. However, we wish to confirm that we are open and that our reception operates 24 hours and so is our switchboard. We are not sure how you were searching for us, but if you can provide us with more details then we can assist one another, Thanks you,

Dear Guest, Thank you for your positive comments on the location and the COVID-19 assistance possibility available at the hotel. As we recover from the pandemic, the numbers do not allow full operations, but we have ensured we have all necessary facilities available for our guests and many have appreciated the efforts. On the beach boys, we keep engaging them to ensure they do not harass our guests. We also made our own beach within the hotel but close to the beach, which is free of the beach boys. Thank you for being our guest, we hope to see you again soon.

Thank you,

Thank you,

Hallo Elijah, Thank you taking your time to send us a feedback. We are glad that you chose to stay with us and that you enjoyed your holiday. We look forward to seeing you again soon.

Dear Susan, Thank you for choosing to stay with us and for taking time to post a review. We are happy to note that you enjoyed your holiday. Glad to note hat the staff, the location, the pools, the food and the covid protocals did not dissapoint. We endevour to maintain this highs and we look forward to hosting you again soon. Thank you and best regards,

Thank you for the feedback, truly appreciated. We are truly remorseful for the last minute experience you had in the hotel, which was quite unfortunate as it left a bad experience on an otherwise good holiday. Just to shed some light on the late check-out charges, our check out time is 1000hrs and all guests departing after this hour will pay Usd 30 per person. This will allow them to enjoy the full all-inclusive offers, excluding the room, until their departure time. Accept our sincere apologies if this procedure was not made known to you earlier. About the dirty towels, we wish to clarify that we only issue clean towels to our guests and that the management will not allow dirty towels to be issued. It is disturbing that this unlikely circumstance could have happened to you, we are sorry again for this. We will investigate further to identify and close any gaps. We are glad you gave us an opportunity to host you and would wish to have you back again. Should you have further observations or need any clarification, please feel free to contact us.

Jambo from Baobab, Thank you for taking your time to review our property after your stay. We are happy that you enjoyed every bit of it and we look forward to hosting you again soon. Apologies for the slow response to your transfer request, we will follow this up so it does not recur. Best regards,

Hallo Guest, We are glad to hear your feedback and we truly appreciate your honest opinion. We are happy to hear that the WI-FI functionality was up to expectation. Regrettably, you felt that there was some lapse in the way some staff treat the kids. Although we do not have any hint on what transpired, we will take this up and brief our staff accordingly to avoid this in the future. Thank you and best regards,

Thank you

Hallo Guest, Thank you fr the feedback.

Dear Gaurang, Thank you for the feedback, we truly appreciate. We have noted the comments on the foul smell in the bathroom and the towels and we will investigate and correct where necessary. Thank you as we look forward to hosting you again soon.