Montaña Holidays

Had great experience. 5 star property

Rooms clean staff very nice resort in good condition food very good only bad mark was just trying to find out what restaurants open each night

Friendly front desk and pool staff . Love the boutique hotel feel . A quiet oasis with the busy Kura Hollands area

No help with suitcases to rooms, got offered a $200 coupon the day I was checking out (found out I was suppose to be given this the day I checked in and I never got it), called room service 16 times Christmas Eve night along with the front desk, and the Sun Club members desk and the operator and no one answered. Christmas Day room service still wasn’t answering but I got on to the Sun Club members desk (phew) they told me 35-45 mins for my order (nachos, chick sandwitch and beef burger) the order took 1.5 hours and closer to two hours member services desk is telling me that they can’t get in to room service…..the joke is when my sandwich arrived half way in I realized that 1/4 of my chicken was raw! Big Steups.

(+): Excellent staff; clean scented rooms; clean grounds; very good breakfast buffet; efficient and helpful staff in maintenance and at front desk. I asked for a tour of the property, so i can recommend the property, and i got a very nice tour. (-): The property is ok. I have been in two rooms and they were scented with a different fragrance in each room. I didn't reserve a fragrant room. Its not healthy for me to sleep 8 hrs inhaling anything other than oxygen. In about 15 minutes my nose become desensitized to the fragrance and only when you go outside and return do you realize that the scent is still there. This olfactory fatigue is a no no for me, not to mention that when i got home, my clothes was infused with that fragrance. .. I tried the restaurant's bar and ordered 'jerk chicken bowl' and 'grilled seabass'. I got a tea cup size of rice and twelve popcorn size pieces of plain chicken...not jerk chicken. The price point is 31.50 naf. The grilled sea bass dish was a tea cup of rice, tea cup of greens, and small pieces of a white fish covered with a white sauce. The fish wasn't grilled. The price point 42 naf. See image of receipt above. The price points for both items didn't match the portions, quality or taste. This is unacceptable. The hotel needs more labeling on the buildings or the cobblestone. I was lost three times finding my way back to block 7...and i wasn't the only one. Its an excellent place, for folks 25 to 45 years old..its an active space, IMHO.