Holiday Homes in Montauban-de-Luchon

"Great hotel"

"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful. By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available. After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel. To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry. This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company. There are better options for real hotels directly across the street."

"Excellent location, breakfast, service "

"Really great property and location and an excellent restaurant "

"Beau potentiel d’hôtel mais n’est pas entretenu "

"Charming old house with simple rooms and a wonderful common area referring to the regional tradition. Large kitchen available. Note: the property does not provide towels."

"Is a beautiful property very nice people excellent food. I will comeback and recommend to all my friends."

"Great service,amazing rooms,very friendly staff."

"Carlos the van driver was extremely helpful and friendly "