2 outdoor pools, sun loungers
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Reviews of Holiday Inn Resort Montego Bay All-Inclusive

3.5 out of 5
Holiday Inn Resort Montego Bay All-Inclusive
Rose Hall, St. James, Montego Bay, Saint James

Reviews

7.0

Good

Rating 10 - Excellent. 693 out of 2427 reviews" "
Rating 8 - Good. 662 out of 2427 reviews" "
Rating 6 - Okay. 469 out of 2427 reviews" "
Rating 4 - Poor. 285 out of 2427 reviews" "
Rating 2 - Terrible. 318 out of 2427 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed. We had great food and met really nice people. The Hotel was clean and inviting. We loved it.
Stayed 3 nights in Apr 2024

6/10 Okay

Tameka

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was nice and friendly but the room was not completely clean, there was hair in our shower and also on the towel/wash cloths. Would have loved to see more Jamaican food options in the dining room.
Stayed 2 nights in Apr 2024

6/10 Okay

Tyrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good just never got to do water sports and i wanted to
Stayed 2 nights in Apr 2024

10/10 Excellent

Shakaba

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's wasn't the best but I"ll go back..it wasn't enough food options
Stayed 5 nights in Apr 2024

8/10 Good

Claudette F

Disliked: Amenities
Waiters need more training on how to relate to guests. Dining room tables and amenities were a turn off. Food was not bad as usual but could be warmer.
Stayed 3 nights in Apr 2024

6/10 Okay

Stephanie, Bronx

N/A
Stayed 3 nights in Apr 2024

10/10 Excellent

Winoma E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in blg 2. Bathroom does not have exhaust fan, so it took a very long time for mirror to clear. I realized it is an aged building.
Stayed 4 nights in Apr 2024

8/10 Good

Carlene

That it was very clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Angearine

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Malia Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Lorine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids friendly
Stayed 1 night in Apr 2024

6/10 Okay

Arnold S

Liked: Cleanliness
The resort was decent. Costumer service could be better and WiFi internet was extremely slow.
Stayed 4 nights in Apr 2024

10/10 Excellent

Tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a smaller resort with more of a community feeling. You see the same people daily on the resort and kind of enjoy everything together. You see similar staff members throughout your trip and feel a little more connected with the place than you do at a giant resort.
Stayed 6 nights in Apr 2024

6/10 Okay

Mary Jo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As per usual, it took three tries before they got my room right. This is very common at this property. The front and staff at the front desk is terrible, and rude on their best day. Once you get past that everything else at this resort is great. The regular staff is great, the food is good, the bartenders Are good as well. I really enjoy this place even though the front end staff is rude and tries to rip me off every time I check in.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rashelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this resort. I really enjoy it. Great for families, girls trip, and just because. The resort is reasonably priced and affordable.
Stayed 2 nights in Apr 2024

6/10 Okay

Lydia

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s great for the value but be prepared. If you want fancy drinks and air conditioned restaurants this is not the place for you. The food is average, the drinks are below average but the people are nice.
Stayed 5 nights in Apr 2024

10/10 Excellent

Annette

Travelled with family, Travelled with partner
The staff is always friendly. It truly is our home away from home. I see improvements from last year and expect to see more great things when we return. We love the Holiday inn Montego Bay! See you next April for my 50th birthday ❤️ One love!
Stayed 7 nights in Apr 2024

6/10 Okay

Monika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel was clean, beds were comfortable (king size bunk beds for kids). Food was okay however it was kind of sad that on tropical island they had very poor selection of fruits and absolute no snack just junk food (option from hamburger, fish nuggets, french fries, hotdog, nachos and ice cream- worst ice cream I've tasted). After 6 days, the food was very repetitive- I could not imagine to stay there 14 days. The facility is outdated but it is clean. I would add more games for kids (they only have 1 football, billiard and table tennis) some nice arcade would be great. Island was very nice, water was great. If you looking for decent hotel on budget, you can't go wrong with this one. If you need more entertainment or more luxury, you need to look somewhere else. Before reserving Holiday Inn and reviewed at least 35 hotels- in Ochos Rios, Negril but the price was not adjustable for me, so I went with Holiday Inn which was just ok but nothing shocking or outstanding. Just average.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lourdes Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful staff is friendly and food was delicious will go back soon.
Stayed 6 nights in Apr 2024

8/10 Good

Paul

Travelled with partner
Liked: Staff & service
We had a wonderful time only cons was the elevator broken down at building 2 where we were staying it caused alot of inconvenience also property needed an upgrade. other than that food great entertainment also was good ,Staff also taxi drivers where very professional.
Stayed 5 nights in Apr 2024

10/10 Excellent

Chioma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was Great and I will be coming again. Staff was so great and the amenities that they offered were great. The food was soo good and for me the best meals where from the hibachi place, the oxtails, the jerk chicken, and the BURGERS!! If you are looking for a budget friendly vacation with your family. Try this resort you’ll have a great time!
Stayed 3 nights in Apr 2024

6/10 Okay

Kadian

The food needs to be better! I have not had one tasty meal in all my visit, or previous visits.
Stayed 1 night in Apr 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

4/10 Poor

Sandra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There is no early check in. When you do return to the front desk to get your key you have to wait in a long line for a second time. TV and phone did not work. Shower handle broke off in the middle of the night with the water running and it took staff 45 minutes to come to the room. Dirt stains seen around bed on the floor and against the walls. The only decent food was in the Jamaican Restaurant and the seafood restaurant. Service poor in the buffet. There is no late checkout.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful scenery, very clean, quiet, lots of souvenirs you can buy, delicious food! Highly recommend.
Stayed 4 nights in Apr 2024

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
This property is people who wants to relax.
Stayed 4 nights in Jan 2024

8/10 Good

Marjorie

Liked: Cleanliness, property conditions & facilities
I like that the property was close to the airport, the beach was fantastic and the options for Jamacian foods to choose from was very good! The staff could be more friendly and attentive The experience was very positive and I would return and recommend to friends and family!
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I have been to this resort multiple times. This was my third trip. I have stayed at this location all 3 times. I would say that it was nice for the money you pay. This time however it was nice but just less. They were short staffed which you wouldn't be able to tell. From the servers to the maids they are all friendly and helpful. My only major complaint is that there was no music at the adult pool. I would be less upset if I wasn't told it had been out for months. Music is the best part of the pool with dancing and singing and learning of the reggae music.
Stayed 7 nights in Apr 2024

10/10 Excellent

Tara Lavette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The bar tender at the Jerk Hut is the Best Bar Tender there…
Stayed 3 nights in Apr 2024

6/10 Okay

Victoria

Travelled with family
Not enough entertainment at the hotel. Also, food was not great.
Stayed 2 nights in Apr 2024

4/10 Poor

Ravi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Would not recommend staying here, need lots of improvement including food section
Stayed 4 nights in Apr 2024

8/10 Good

Reilly Laine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Most of the staff were so friendly!! Good stay for the price!!
Stayed 10 nights in Apr 2024

8/10 Good

Delroy

Liked: Cleanliness, property conditions & facilities
I like the staff,jerk chicken wasn’t so up to standard
Stayed 3 nights in Apr 2024

6/10 Okay

Susanne

It was okay.
Stayed 7 nights in Apr 2024

8/10 Good

Inas

Travelled with family
The resort is nice with nice pool and decent food options. The beach is not good. The water is full of reefs and seaweeds. If you like the seawater you will need to get transportation to other beaches around 15-20 min drive.
Stayed 6 nights in Apr 2024

4/10 Poor

Jason

Travelled with family
Disliked: Staff & service, property conditions & facilities
Could be upgraded big time and food is horrible.
Stayed 3 nights in Apr 2024

6/10 Okay

ERROL

Travelled with family
Liked: Cleanliness, amenities
.
Stayed 2 nights in Apr 2024

6/10 Okay

Catherine

Travelled with family
Liked: Staff & service
We were not able to check in until 6pm. They did have a waiting area but since we arrived at 1pm it was a long wait. Getting to the room was challenging due to the number of elevators out of order and stair wells for emergency use only. Our room was clean, but lacked towels and linen for the pullout sofa. We thought the room would have facility info- dining hours, map, amenities, etc., but it did not. We missed dining at the restaurants because of limited availability and nights closed. The staff, other than at guest services, were phenomenal- friendly, personable but still holding guests to certain standards. We were disappointed at the number of events cancelled and facilities not open. Teen/video game area was flooded and looked to have been out of order for many months. Most ice machines/water were missing and about half the remaining ones did not work. There were frequently no glasses for drinks or mugs for coffee at meal times.
Stayed 3 nights in Apr 2024

8/10 Good

Sarah

Travelled with partner
Overall lovely stay. Pool and beach facilities great. Check in and check out could have been smoother, quiet a long queue and a lengthy process. Taxis to excursions are expensive, $30 plus for one way trips. I would get a hotel nearer the centre if I was visiting again
Stayed 3 nights in Apr 2024

2/10 Terrible

Zorina

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This hotel needs new management and renovation. Our fifth time in Jamaica and we like to try different places. This holiday got our attention with the deal with it was offering for flight hotel and all inclusive. We arrived and had to wait four hours for room. - the food was horrible no variety, no flavor, either stale or taste like either bland or highly salted. Even the workers said they do not eat the food. After our first night we kept eating outside of the resort. Got to the room finally again after four hours of waiting it was not that clean and the toilet was not working. We kept telling them each day and on day 3 when we came back from the luminous lagoon we came back to our room to find it flooded from the toilet..when we told them we had to wait almost half hour for someone to come and they would not even give us another room or upgrade us. The second night of being there they only served meats of pork which we couldn’t eat. We tried very hard to check out and get a refund on the remaining nights. Expedia also tried very hard to help but when we kept trying to get in touch with a manager at the hotel to approve the email from Expedia..there was never a manager on site which is a complete lie not hotel will ever operate without a manager on duty. Rochaes at the main lobby bar. Our room pieces of wall was falling off. It just horrible. This was a waste of a stay.and this holiday inn really gave a horrible representation to the holiday inn franchise.
Stayed 5 nights in Apr 2024

8/10 Good

Michelle, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

FARRAH

Stayed 2 nights in Apr 2024

6/10 Okay

Oral

Liked: Staff & service
Disliked: Property conditions & facilities
The property needs updating
Stayed 1 night in Mar 2024

6/10 Okay

Ronnie Lee

Travelled with partner
Always had entertainment day and night Resort was definitely dated but they were updating the rooms all around us everyday.
Stayed 6 nights in Mar 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service
Very friendly staff, good food. Could have more shade areas including umbrellas as the sun is very hot. High traffic noise at times from the street next to the property. The rooms need upgrading.
Stayed 7 nights in Apr 2024

6/10 Okay

Lora Lynette

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
fighting with my door to get into my room.
Stayed 6 nights in Apr 2024

10/10 Excellent

Premraj

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

8/10 Good

Tamirah Nichelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. I love that the beach is right on the resort, and that the resort had different activities that catered to adults or children throughout the day. The buffet food wasn't the best, but there were other options to choose from outside of the buffet that were good, such as the Jerk Hut. My room was clean and nice, and overall I had a great experience. The staff were very helpful and kind.
Stayed 4 nights in Apr 2024

6/10 Okay

Everton

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Did a 2 nights unplanned stop sometime last year and was pleased with the property i had to come back for a real vacation but wow what a different a few months make, everything is down by 3 stars from the front desk to the room and the food, the food is like a 4 year old learning to cook.and this is new they need an ID for everyone even if its a new born.
Stayed 3 nights in Apr 2024