Dear Mohamed,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Rachel,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.We have not been informed about similar cases before your stay, other guests who were allocated in the same room used the same mattress and did not report anything. Our House keeping department also checked the mattress of your room and they could not detect any irregularity. In case you wish to follow up or to raise a formal complaint, you can share your concerns with our After Travel department via email (through Expedia).Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu ReggaeOnline Reputation Manager

Dear malcolm,Thank you for sharing your feedback with us. We are very concerned to learn of your inconveniences during your stay, as we want all of our guests to experience some care-free and safe holidays while staying with us. Your comments will be shared with our team to study to take corrective measures where necessary as we hope to have the opportunity to welcome you soon again so that we can provide a better experience.Respectfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Adebiyi,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Madison Renee,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that you enjoyed your stay. However, it is disappointing to see that the local vendors behavior made your stay less enjoyable. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu ReggaeOnline Reputation Manager

Dear Nwakamefuru,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu ReggaeOnline Reputation Manager

Dear Michael Joseph,We are so grateful for your outstanding feedback.It is rewarding to read you enjoyed your stay at our hotel.We take note of your observation and we will continue working to make every stay memorable.We look forward to welcoming you again.Loving Greetings, Michael,Hotel Riu ReggaeOnline Reputation Manager

Dear William Roy,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to hosting you again soon.Thank you very much!Kindest wishes, William,Hotel Riu ReggaeOnline Reputation Manager

Dear Wendy,We count ourselves lucky for our lovely guests. Our staff feel very rewarded.Thank you very much for your feedback.Your comment will be shared with the management.We really look forward to welcoming you again.Kindest Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Blair,Thank you very much for staying with us and for letting us know about your stay.We are very grateful to you for having chosen our hotel, it is great to read your feedback.We will let the staff know their work is appreciated and you loved your stay.Kindest Regards!Hotel Riu ReggaeOnline Reputation Manager

Dear William,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Wanda Marie,It is a delight to be able to read your fantastic feedback.Our lovely staff is so rewarded when they learn that their efforts paid off.Thank you very much for your wonderful review!We would love to have you back soon, Wanda Marie.Warmest Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Mary Ellen,Thank you very much for your feedback and positive evaluation.We hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu ReggaeOnline Reputation Manager

Dear Sarah G,Thank you for your review! We are very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu ReggaeOnline Reputation Manager

Dear Jhmar,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Shannon,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu ReggaeOnline Reputation Manager

Dear Gilbert,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu ReggaeOnline Reputation Manager

Dear Tiara,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel.Please accept our apologies, we will inform the different departments.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Ashley,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of this stay were below both your expectations and our standards.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Michael,Thank you for the rating! It is very much appreciated, thank you very much! It would be a privilege to host you again soon. Loving Regards, Hotel Riu ReggaeOnline Reputation Manager

Dear Joe,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu ReggaeOnline Reputation Manager

Dear Carla,Thank you very much for your sharing your fantastic review.We are very happy to learn that you enjoyed your holiday, that is what we work for, it is rewarding to read we did a good job.We really look forward to welcoming you again!Warmest Regards, Carla,Hotel Riu ReggaeOnline Reputation Manager

Dear Nicole,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we take note of your observations and we will continue working to improve our services.Thank you for choosing us!We really look forward to welcoming you again soon, Nicole.Kindest wishes,Hotel Riu ReggaeOnline Reputation Manager

Dear Carline,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu ReggaeOnline Reputation Manager

Dear Samantha Catherine,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with the lack of expected service. Rest assured that we have discussed your feedback with our team and we hope that you will have a more favorable experience the next time you return to us.We remain with warm regards, Hotel Riu ReggaeOnline Reputation Manager

Dear Jorge,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu ReggaeOnline Reputation Manager

Dear Renee,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Adeola,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Randy Lee,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu ReggaeOnline Reputation Manager

Dear Jamie,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to read that you were left disappointed with this. Truly, this is not the level of experience that we seek to provide our guests. We will do the follow up internally. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Kelly,We really appreciate you sharing your fantastic feedback about your recent stay at our hotel.It is great to learn you were happy, our lovely staff will be informed.Thank you very much, we really look forward to welcoming you again, Kelly!Loving wishes,Hotel Riu ReggaeOnline Reputation Manager

Dear Amy,Thank you very much for choosing our RIU for your holiday and for taking the time to write a comment about your stay.However, it is unfortunate to read of your discomfort.We do apologize for the inconvenience it caused.We will inform the management department, with the hope you will visit us again. Kindest Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Angeline,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Reggae. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu ReggaeOnline Reputation Manager

Dear Najah,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu ReggaeOnline Reputation Manager