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"The staff was nice however they could only do what’s in there control. I order two glamping bubbles and it rained that night not good at all. I was switched from the first bubble because the WiFi was not working and there was water entering through the air fan on top of the bubble and then in the room i was transferred two the leak was worst there was an open whole slit in the clear plastic part in which the water gushed in right near the electrical panel lucky I seen the water and covered the whole with the towel before any one of us got electrocute I did tell the staff however nothing was done. Also half of the menu at the María restaurant was not available if you ask for a natural juice or shake they were unable to make it because the hadn’t had fruits in the bar for two months and the only fruits they had was for the restaurant section and they can’t share. "

"It's a timeshare property, so expect to be constantly hounded to take a tour. The resort is many resorts and condos combined so there is lots of walking and tons of stairs so it is not suitable for handicapped or older guests. The claim of the multitude of bars and restaurants is deceiving. More than half are for timeshare owners only, and they get preference for all restaurant reservations even if you are in line when the concierge opens. Expect to eat at the buffet or at 9 pm. Liquor is well brands only and very weak. Property is poorly maintained with broken toilets, hot tubs and fixtures everywhere. Sand is dark and most beaches are reserved for owners only. The highlight was the peacocks. The town of Puerto Plata is also run down. Opt for Punta Cana instead. Resorts and beaches there are far superior. "

"We had a very nice experience!!! It was our first time doing an all inclusive so we did not know what to expect! The food was meh….not much flavor and just underwhelming….didn’t really care for the cafeteria vibe. The best meals were breakfast and the make your own omelette station was on point. The beach access with beach loungers were amazing! The readily available drinks…although they were not at all top shelf were good. The best part of the trip was Chemi in the wine bar, Oak! He hooked us up with a lot of wine and got us into some of the restaurants where we had excellent meals that weren’t cafeteria style dining! He really made the experience memorable! "

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"We had a great room in building one facing the ocean and woke up every morning with a smile feeling relaxed. The grounds are beautiful and the staff were excellent. I would def come back. It was a prefect resort for my family that did not break the bank."

"Ocean view room was amazing, staff was super freid friendly and helpful and food was all great. Loved this resort will be coming back!!"

"Very welcoming, staff was awesome!"

"Todos muy limpio y un excelente servicio. Los bartender. Los camareros muy buen servicio y en especial a Expedía concierge Anel lantigua. La mejor siempre atenta en tus necesidades. Y un excelente servicio. Nos vemos pronto "

"I contacted the hotel through Expedia multiple times, however I was not able to get the hotel to communicate back and consequently no shuttle service was available. I could have used the shuttle if they would have contacted me"