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Reviews of Hilton Garden Inn Montgomery - EastChase

3 out of 5
Hilton Garden Inn Montgomery - EastChase
7665 Eastchase Parkway, Montgomery, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 322 out of 498 reviews" "
Rating 8 - Good. 94 out of 498 reviews" "
Rating 6 - Okay. 40 out of 498 reviews" "
Rating 4 - Poor. 20 out of 498 reviews" "
Rating 2 - Terrible. 22 out of 498 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bonifacio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Apr 2024

2/10 Terrible

Chad

Stayed 1 night in Mar 2024

10/10 Excellent

Shatavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at this location.
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff! Great dinner. Bartender Cliff was very friendly.
Stayed 1 night in Mar 2024

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was OK. The hotel was terrible.
Stayed 1 night in Mar 2024

6/10 Okay

Brooke, Elberta

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
On the surface, this is a nice hotel. Upon looking a little closer, it's a cheap remodel & update - such as lamps appear to be painted to look new, but the bases are still rusty - it's things like that. It's an attempt to be modern but just comes off as skimpy. Lamp shade was broken. Bed was horribly uncomfortable and hard. Pillows were inadequate. All in all, it got us thru one night but I won't stay there again.
Stayed 1 night in Feb 2024

6/10 Okay

Wendy

Stayed 2 nights in Feb 2024

10/10 Excellent

Luis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like that does not have complementary breakfast but other than that it was pretty good!
Stayed 2 nights in Feb 2024

10/10 Excellent

JAEHEE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quiet. The surrounding area has a lot of food/shopping locations.
Stayed 2 nights in Nov 2023

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

vijaya

Stayed 1 night in Nov 2023

10/10 Excellent

Tenisha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the BEST hotel I have been too in many years! It smells clean and is very clean! The rooms were very clean and the beds were very comfortable! THE STAFF WSS AWESOME (Front Desk and Housekeeping)‼️ I definitely will staying again soon!!
Stayed 2 nights in Oct 2023

4/10 Poor

david

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Lori

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are surrounded by several dining and shopping options. Very nice part of town.
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I had accidentally made a reservation for the wrong day. When I asked to switch my reservation to one day earlier the did not accommodate me at all. There were many available rooms on both days so there was no reason they could not make the shift for me. It was definitely an opportunity to be people over policy and they did not helping me at all. I ended up getting a room for that night and paying for two nights while only staying one. Also when I got to the third floor the hallway and my room smelt like mildew. All the fixtures in my bathroom were rusty and I believe they have a humidity problem.
Stayed 1 night in Jun 2023

8/10 Good

Autumn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place, nice rooms, great location. Can’t ask for much more
Stayed 2 nights in Jun 2023

6/10 Okay

Jocelyn

Stayed 4 nights in Jun 2023

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Ilaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice area in Montgomery.
Stayed 1 night in Apr 2023

10/10 Excellent

Otis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Check in was hassle free and the room was nice.
Stayed 1 night in Apr 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was GREAT!! The young lady Ho waited on us was so sweet with answering questions about the brand of coffee. Enjoyed our stay. Definitely will recommend and return,
Stayed 1 night in Mar 2023

2/10 Terrible

Robert

Stayed 2 nights in Feb 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Peter, Mobile

Liked: Cleanliness, staff & service
No breakfast
Stayed 2 nights in Jan 2023

10/10 Excellent

Lakeithsha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location. Rooms are so clean and nice Peaceful environment and this will be my number one pick when it comes to a holtel
Stayed 1 night in Jan 2023

10/10 Excellent

Ivory

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a rust stain in the bathtub. The facility was great.

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and the location is perfect. Surrounded by several restaurants and shopping.
Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Rude Desk Clerk
The lady assisting customers at the front desk was extremely rude and discourteous as we were checking in and when we requested a tea for the in room coffee maker. Otherwise, the hotel was fine.
Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Montgomery Eastchase.....Ms. CC
When checking in, Ms. "CC" was outstanding! Great, friendly attitude and professional at the same time. Well done CC & thank you!
Stayed 1 night in Oct 2022

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was super clean! The staff was also extremely welcoming and helpful!
Stayed 1 night in Oct 2022

8/10 Good

LILLIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2022
Response from General Manager on 12 Oct 2022
Thank you for your feedback!

8/10 Good

Eugenia Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stop while on the road.
Stayed 1 night in Sep 2022
Response from General Manager on 12 Oct 2022
Thank you for your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from General Manager on 12 Oct 2022
Thank you for your feedback!

10/10 Excellent

sarah, Panama City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property-beautifully kept and staff was extra friendly.
Stayed 1 night in Sep 2022
Response from General Manager on 12 Oct 2022
Thank you for your feedback!

10/10 Excellent

Ati

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff; very friendly and helpful. Loved that there was indoor dining at affordable pricing; our room was clean and pleasantly spacious! There was 1 problem---the tub didn't drain properly but owing to the overall cleanliness, I'd probably say it was an anomaly. Great area with plenty of shopping options. I would definitely stay again!
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Chris

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The shower leaked and water was everywhere and they didn't offer us a new room only more towels to clean it up like i work for Hilton. The refrigerator didn't work properly. Someone in the upper unit was running around all night.
Stayed 1 night in Jun 2022

10/10 Excellent

Shanquaris

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Clean and comfortable. Best hotel sheets I’ve ever slept on
Stayed 1 night in Jun 2022

10/10 Excellent

Sang hee

Stayed 1 night in May 2022

6/10 Okay

Belinda

Disliked: Cleanliness
One of pillows smelled very badly. There wasn’t any bath soap
Stayed 1 night in Apr 2022

8/10 Good

Franisia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, Clean and conveniently located to restaurants and shops.
Stayed 2 nights in Apr 2022

10/10 Excellent

Martika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, but not eat.
Everyone one was extremely nice and helpful. The only complaint I have is the $37 breakfast that was included in my price was not eatable. We three ordered pancakes. They were brown and looked great on the outside, but doughy is the middle. My family had a great experience at the hotel except for the breakfast. We will probably stay there again, but without the breakfast being included.
Stayed 1 night in Apr 2022

8/10 Good

Yazhi, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022