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Reviews of Best Western Lake Cumberland Inn

2.5 out of 5
Best Western Lake Cumberland Inn
2030 E Highway 90, Monticello, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 151 out of 260 reviews" "
Rating 8 - Good. 82 out of 260 reviews" "
Rating 6 - Okay. 17 out of 260 reviews" "
Rating 4 - Poor. 7 out of 260 reviews" "
Rating 2 - Terrible. 3 out of 260 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in May 2024

8/10 Good

kim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Janine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff, Tim, always remembers me and greets me on arrival.
Stayed 1 night in Apr 2024

10/10 Excellent

Thy

Liked: Cleanliness, property conditions & facilities
I come here to stay whenever I have a Fishing Tournament. the Hotel provides ample amount of space for my boat parking and plug-ins. Staff understands that there are anglers like us and provides breakfast early. They are great to stay at. only 13 Mins from Connelly Bottoms Boat Ramp.
Stayed 1 night in Mar 2024

8/10 Good

Deanna

Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful and our room was exceptionally clean.
Stayed 1 night in Jan 2024

10/10 Excellent

brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was amazing and extremely helpful and courteous. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2024

10/10 Excellent

Sissy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was every nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Leeann

Liked: Cleanliness, staff & service, property conditions & facilities
Property is up to date. Clean. Everything worked.
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Stayed 1 night in Dec 2023

10/10 Excellent

Bryan

Stayed 4 nights in Nov 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Easy access, clean, quiet, delicious breakfast bar!
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Randy

Stayed 1 night in Nov 2023

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean! Ample parking! Great for a one night stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Romualdo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lori, Clover

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is terrible
Stayed 2 nights in Oct 2023

10/10 Excellent

Lorri

Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Billy

Nice place to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
This Hotel is Nice, clean and has good service with Good breakfast! No complaints at all.
Stayed 1 night in Sep 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
I ended up paying two times for the room, because the staff failed to see that I had paid thru Expedia. Everything was corrected, thankfully, but it took lots of my time with both parties for several days to get it corrected. I still love the place.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2023

4/10 Poor

james, reseda

Stayed 7 nights in Sep 2023
Response from Dale P. on 11 Oct 2023
I apologize for not meeting your expectations during your stay with us. We are committed to improving our services.We hope to have the opportunity to provide you with a better experience in the future. Sincerely,

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms very clean. Staff very nice and helpful. Quiet.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jim

Travelled with partner
Liked: Staff & service, amenities
Very nice. Will definitely stay there next time we are in the area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tim

Stayed 1 night in Aug 2023

2/10 Terrible

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dale P. on 14 Aug 2023
We appreciate you taking the time to share your feedback about your recent stay. We deeply regret that your experience did not meet your expectations and we sincerely apologize for any inconvenience you may have encountered during your time with us.Warm Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supportive staff and friendly community.
Stayed 1 night in Aug 2023

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

bobby

Stayed 1 night in Jul 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We were attending a funeral at this location. I have been to this hotel before and always have a good experience.
Stayed 2 nights in Jul 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service
Older hotel but the staff was very nice at checkin and during breakfast
Stayed 1 night in Jul 2023

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and well kept only complaint is parking not a lot of parking here if you have a large vehicle and are checking in late you will have to park in the back of the building which is also nice they have boat parking in the back lot
Stayed 2 nights in Jul 2023

10/10 Excellent

LaRanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
I was really impressed with how nice the rooms were compared to when we stayed here years ago…really nice and appeared very clean. The bed was so comfortable with lots of pillows. We were just here for overnight, in town to celebrate one of our granddaughters 2nd birthday. It was a short stay but very enjoyable! Would definitely recommend if you’re ever in Monticello.
Stayed 1 night in Jul 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 2 nights in Jul 2023

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Had good service and friendly
Stayed 1 night in Jul 2023

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
My room was very clean, and I had a large vanity surface to set my toiletries. There is also a little diner next door in walking distance.
Stayed 1 night in Jun 2023

10/10 Excellent

Devin

Stayed 1 night in Jun 2023

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 2 nights in Jun 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service
Room was clean, service was fine. Older facility little dated. Would stay there again
Stayed 1 night in Jun 2023