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Reviews of Best Western Plus Chelsea Hotel

2.5 out of 5
Best Western Plus Chelsea Hotel
89 Chelsea Road, Monticello, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 271 reviews" "
Rating 8 - Good. 93 out of 271 reviews" "
Rating 6 - Okay. 14 out of 271 reviews" "
Rating 4 - Poor. 6 out of 271 reviews" "
Rating 2 - Terrible. 3 out of 271 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is VERY friendly and helpful. The only thing that was not great was the Hot Tub looks icky
Stayed 2 nights in May 2024

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service
This was by far the CLEANEST hotel room I've ever stayed in! The bed was super comfy, I actually slept and my back didn't brother me. The breakfast was so-so, nothing too exciting. The staff was friendly and very helpful. I was a little worried about staying here after reviewing some of the comments but I was proven wrong! I would stay here again without any hesitation.
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for telling us about your stay. We value your feedback and can always learn from it. We hope to see you again soon!

10/10 Excellent

Man Fung

Stayed 1 night in Mar 2024
Response from GM on 21 Apr 2024
Thank you for sharing your thoughts with us about your stay. We appreciate you very much!

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room was right next to the elevator on floor 3 and that was very loud, day or night.
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for sharing your thoughts about your stay. So sorry that you experienced excessive noise during your stay. I hope we are able to do better next time.

10/10 Excellent

Paul

Travelled with family
The staff were absolutely the best. The only area that wasn’t clean were the stairways.
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Thank you for sharing your thoughts about your stay with us. We greatly appreciate you taking time out of your day to let us know how you felt about your experience. We hope to see you again soon!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you for staying with us and we are so grateful you took the time to share your thoughts about your stay. We hope to see you again soon!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good nights rest. Comfortable place
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Thank you for taking the time to tell us about your stay. We value each and every guest and love to hear from them. We hope to see you again soon!

4/10 Poor

Marie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Read reviews that said the beds were very comfortable and both mine and my partners backs are in pain today. The hot tub wasn’t working properly and the swimming pool was too warm. It’s like the pool and hot tub’s temperature of the water was swapped. Was looking forward to sitting in a nice hot tub for the price of $209 per night. I’m very disappointed in our stay.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
We are truly sorry that the pump for the hot tub failed at some point during the day on Friday and we were unable to get a plumber in to make repairs at that time. The pool is kept at a constant 84-86 degrees and upon daily testing it was at that temperature the entire weekend but we are sorry you did not find that to your liking. Our beds are Sealy pillow top mattresses built specifically for Best Western Hotels and are less than one year old but yes, their comfort is subject to personal preference.

10/10 Excellent

Rosemary

Stayed 3 nights in Jan 2024
Response from GM on 17 Jan 2024
Thank you for taking the time to share you feelings about your stay with us. We truly love hearing from your guests as you help make us better.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Nov 2023
Response from GM on 30 Nov 2023
Thank you so much for sharing your thoughts about your stay. We value all of our guests opinions and yours can only help us to better. We hope to see you again soon.

8/10 Good

Zachary

Travelled with partner
Liked: Amenities
I was very pleased with the room. Only thing I would recommend is an updated shower head, but other than that, I loved the place.
Stayed 2 nights in Nov 2023
Response from GM on 30 Nov 2023
Thank you so much for sharing your thoughts about your stay. We truly appreciated the specific comment and will have maintenance take a look. We hope to see you again soon.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The prooerty was good. Front desk service was professional. Room was clean and bed was comfortable. Will stay here again.
Stayed 1 night in Nov 2023
Response from GM on 30 Nov 2023
Thank you so much for sharing your thoughts about your stay. We value all of our guests opinions and yours can only help us to better. We hope to see you again soon.

8/10 Good

WARREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff and facility! We arrived at 2am, after 15 hrs of driving, the gentleman checking us in was kind, personable and cheery. Comfortable bed, clean room and Great choice of breakfast menu. We would definitely recommend!
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests. We appreciate your recognition of specific staff!

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from GM on 26 Sept 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests.

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk was very pleasant. They gave restaurant recommendations and asked about our trip. They made sure there was coffee ready for us for our early morning checkout. The hotel is clean and comfortable.
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok and probably won't stay again
Not quite as expected given other reviews. Rates were a little high for very average rooms, and bathrooms weren't very clean.
Stayed 1 night in Sep 2023
Response from GM on 5 Sept 2023
Thank you for taking the time to share you thoughts about your stay. We appreciate hearing from our guests! We are very sorry that we did not meet your expectations and we hope to have another chance to serve you!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023
Response from GM on 5 Sept 2023
Thank you for taking the time to share you thoughts about your stay. We appreciated hearing from our guests!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast
Nice Hotel. Great Breakfast.
Stayed 4 nights in Aug 2023
Response from GM on 5 Sept 2023
Thank you for taking the time to share you thoughts about your stay. We appreciated hearing from our guests!

10/10 Excellent

Scott, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Cheryl

Stayed 1 night in Aug 2023

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again
It was a nice hotel overall. Breakfast is free, but you are "served" your food. I've never been to a hotel with free breakfast where I have to tell the breakfast staff what I want to eat. So awkward. She was very nice, but still. The fan in the bathroom doesn't work so the room was extremely humid. The pool was quite cold but better than the Super 8 next door. The hot tub was dirty. The coffee machine was awesome and available at all hours - but the chocolate milk is "hot chocolate" as it is not cold at all. The door to our room did not shut easily and we returned to our door being open. A lady outside was arrested when we first arrived. The walls are very thin.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jean

Stayed 1 night in Aug 2023
Response from DP on 8 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lindsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was a $25 non-refundable charge for "incidentals" that I wasnt aware of - unpleasant surprise. The continental breakfast was not self-serve. The eggs were terrible, but the person working at breakfast was friendly. We were there fpr an event 4 miles away in another town. After the event, my husband needed to shower. We had plenty of time to do this prior to checkout, my daughter left the room to get water and overheard the housekeeping staff talking about us and how we hadn't checked out yet and we were running out of time. At that point we still had 15 minutes prior to checkout. However, my toddler son left one of his toys in the room and they did take it to us in the parking lot which was very nice of them. The hotel and room was very clean which is always a perk
Stayed 1 night in Aug 2023
Response from DP on 8 Aug 2023
Thank you for taking the time to share you thoughts regarding your stay with us. We can only improve when our guests share their honest thoughts. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Lucinda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The personal service at breakfast was unexpected but very nice. Restaurant and fast food and car services were very close by.
Stayed 4 nights in Jul 2023
Response from DP on 8 Aug 2023
Thank you so much for staying with us and for taking the time to let us know how you felt about your stay. We hope to see you again soon!

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working was so nice and welcoming, in the bathroom shower curtain was so short that water sprayed water everywhere and toilet was leaking and made noise all night, other than that the room was really clean and would stay again.
Stayed 2 nights in Jul 2023
Response from DP on 8 Aug 2023
Thank you for taking the time to share you thoughts regarding your stay with us. We can only improve when our guests share their honest thoughts.

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff was helpful. Stayed 1 night, kids enjoyed the pool.
Stayed 1 night in Jul 2023
Response from DP on 8 Aug 2023
Thank you so much for staying with us and for taking the time to let us know how you felt about your stay. We hope to see you again soon!

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jul 2023
Response from DP on 8 Aug 2023
Thank you so much for staying with us and for taking the time to let us know how you felt about your stay. We hope to see you again soon!

8/10 Good

James

Stayed 5 nights in Jul 2023
Response from Hotel Management on 8 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Corlee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool and hot tub water was really stinky. Unusable.
Stayed 1 night in Jul 2023
Response from DP on 8 Aug 2023
Thank you for taking the time to share you thoughts regarding your stay with us. We can only improve when our guests share their honest thoughts. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service
Very warm welcome by desk and the hotel is clean and quiet!
Stayed 1 night in Jun 2023
Response from GM on 29 Jun 2023
Thank for sharing your thoughts about your stay with us. Always thankful to hear feedback regarding cleanliness and staff. We hope to see you again soon!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on 29 Jun 2023
Thank you for taking the time to share you feelings about your experience with us. Hope to see you again soon!

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023
Response from DP on 8 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best!
Stayed 1 night in Jun 2023
Response from GM on 15 Jun 2023
Thank you for taking the time to let us know your thoughts about your stay. We hope to see you again soon!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel. We checked in after 1am and there were loud people across the hall and the staff came dowm immediately after we alerted them and put an end to it. Tough we didnt get to use it, the pool is big and very nice. Giant hot tub too. Breakfast was good too. Id stay here again!
Stayed 2 nights in May 2023
Response from GM on 15 Jun 2023
Thank you for taking the time to share your personal thoughts about your stay with us. It is always helpful to hear from all of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Mar 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and clean hotel. Also quiet which was nice.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jade

Stayed 1 night in Mar 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This stay was the best hotel stay I've had in a long time.
Stayed 1 night in Mar 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
A little disappointed that a larger, more expensive room is literally right next to the noisy lobby. But it’s a nice room.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean facilities.
Stayed 2 nights in Jan 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Jeff and Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and room spacious and clean. Will stay here again when in the area.
Stayed 1 night in Dec 2022

8/10 Good

Mike

Stayed 1 night in Nov 2022

10/10 Excellent

Michelle, New Ulm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area. Pool and hot tub were good. Definitely stay here again.
Stayed 1 night in Sep 2022

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff...cheerful, helpful, efficient. Breakfast service was a highlight each morning. Free newspapers, pleasant music, very nice lounge...a really comfortable and positive experience.
Stayed 2 nights in Sep 2022
Response from DP on 2 Oct 2022
Thank you so much for staying with us and for taking the time to let us know how you felt about your stay. We hope to see you again soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022