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Reviews of Le Nouvel Hotel

4 out of 5
Le Nouvel Hotel
1740 Rene-Levesque West, Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 1005 out of 1835 reviews" "
Rating 8 - Good. 564 out of 1835 reviews" "
Rating 6 - Okay. 139 out of 1835 reviews" "
Rating 4 - Poor. 78 out of 1835 reviews" "
Rating 2 - Terrible. 49 out of 1835 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spotless. Bed very comfortable. Within walking distance of Mount Royal, Bell Centre and lots of good restaurants. I would definitely stay here again.
Stayed 2 nights in Apr 2024

4/10 Poor

Gail

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I would have happily given five stars for our stay if it weren’t for the horrible customer service we experienced following our stay. One of our travel companions forgot his jacket. He realized this one hour after we left the city. We called. He sent a local friend to try to retrieve the jacket and no one would listen to him. My husband called several times. He Left messages and never had the courtesy of a response. I called after 3 weeks of no responses and finally had someone at the desk who promised to investigate. He returned my call 6 hours later and told me the jacket wasn’t there. Very disappointed as the only possibility is someone on their staff stole the jacket, as we sure never did get it back. Don’t forget anything if you do stay here, you can’t trust it will be returned.
Stayed 3 nights in Mar 2024

10/10 Excellent

Surekha swati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendly staff and excellent location all the main cites are less the 15 minutes. Restaurants and shopping center is only 10 min walk. The only thing i want to mention is parking spot… the app i booked this hotel with does not mention the parking space. Thank you
Stayed 3 nights in Apr 2024
Response from Waseem Michael on 30 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Wissam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind upgrade
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 30 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Lezlie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable yet conveniently walkable to the downtown attractions. I would stay here again.
Stayed 3 nights in Apr 2024
Response from Waseem Michael on 30 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Thuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 30 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Waseem Michael on 30 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

8/10 Good

Wang

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Waseem Michael on 30 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit! Very clean, very respectful staff and atmosphere. Close to downtown and walking distance from attractions.
Stayed 2 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 27 Apr 2024
Hi Tyler, Thank you for taking the time to leave us a review. We're glad to hear you enjoyed your stay and we will gladly welcome you back home again hopefully. Have a wonderful day!

8/10 Good

Gynette

Liked: Cleanliness, staff & service
Good price and ok location. Rooms are clean and are fine.
Stayed 1 night in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 27 Apr 2024
Hi Gynette,Thank you for the feedback. We hope to see you stay with us again in the future.Have a nice day!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 27 Apr 2024
Hi,Thank you for taking the time to leave us a review! We're glad to see you enjoyed your stay with us and we hope to see you stay with us again in the future.Have a nice day,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 27 Apr 2024
Hi Eric,Thank you for the feedback. We can't wait to welcome you back again.Have a nice day!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and convenient location. Great reception staff.
Stayed 1 night in Mar 2024
Response from Waseem Michael on 25 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

8/10 Good

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast buffet was not very good and overpriced
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 25 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Tenesha

Liked: Cleanliness, staff & service, property conditions & facilities
My heater was broken in my first room so they moved me into a new one immediately, the staff was friendly and attentive. Helped me with my bags and made sure the new room heat was working
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 24 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

8/10 Good

Eveline

Liked: Cleanliness, staff & service
The staff that worked at concierge, restaurant, cleaners, and maids were very excellent, so helpful and patient. The facility was mostly clean, especially the rooms and bathrooms. Hallways and elevator panels and some other areas were not as clean. The TV did not work well. TV Guide was incomplete. There was no information about the hotel on paper or the TV. Brochures, maps or Metro info about this surrounding area not available. There was no Spa or room service . Only buffet for breakfast - egg and sausage was not great And fruit was not fresh. The coffee was excellent as well bacon, bread and baked goods. Restaurant host was excellent and I was able to take coffee and baked goods to my room. I would recommend This hotel and I would appeal to the company To correct those things I mentioned. They are upgrading the rooms and mine was very excellent. Location was excellent.
Stayed 4 nights in Apr 2024
Response from Waseem Michael on 23 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

2/10 Terrible

Iurii

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 23 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are really concerned that we could not meet your expectations at this time, however, I left you a voice message so i can know further about any inconvinience.We appreciate your feedback.Thanks

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 23 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

YI FUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping area, but not too many restaurants around, we have walked around 10 minutes to get more choices for our meals
Stayed 1 night in Apr 2024
Response from Waseem Michael on 23 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Would stay again.
Stayed 3 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 19 Apr 2024
Hi Roxanne,Thank you for this nice feedback! We can't wait to welcome you back home.Have a nice day,

10/10 Excellent

Jenna

Travelled with group
Liked: Amenities
Very clean, rooms are very nice!
Stayed 2 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 18 Apr 2024
Hi Jenna,Thank you for taking the time to leave us a review. Were glad to see you enjoyed your stay with us and we hope to welcome you home again soon.Have a wonderful day!

10/10 Excellent

Edeoghon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to shopping and business district
Stayed 1 night in Apr 2024
Response from Waseem Michael on 25 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

8/10 Good

Aaqil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Rooms were clean.
Stayed 2 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 18 Apr 2024
Hi Aaqil,Thank you for leaving us a review. We're glad you had a nice stay with us and we hope to see you around again shortly. Best regards,

10/10 Excellent

Lynnette, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with this hotel. Room size was bigger than expected and very comfortable.
Stayed 2 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 17 Apr 2024
Hi Lynnette,Thank you for this great review! We're glad to see you enjoyed your stay with us and we sure hope to see you stay with us again in the future. Have a nice day,

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to all of the activities we were interested in visiting while in Montreal. They also included a safe place for parking.
Stayed 1 night in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 17 Apr 2024
Hi Ben,Thank you for sharing your feedback on your recent stay with us. We're glad to see you enjoyed your stay and we sure hope to see you stay with us again.Have a wonderful day!

8/10 Good

Stacey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location - an easy walk to many shops, restaurants, and the Bell Centre. The hotel staff was very accommodating and friendly. There was an issue with my reservation, but they made everything right. I appreciated the service. The rooms were clean and comfortable.
Response from Waseem Michael on 17 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Dulcie

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a very convenient location.
Stayed 2 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 17 Apr 2024
Hi Dulcie,Thank you for the review, were glad to see you enjoyed your stay with us.We hope to see you again in the future.

8/10 Good

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of downtown MTL, it was perfect for our stay as it was close to the Bell Centre and to the shopping district on St. Catherine. Friendly staff and very clean hotel.
Response from Waseem Michael on 16 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Dawne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location and within easy walking distance to both downtown and the nearest Metro. I would like to say how friendly the staff is at Le Nouvel. The property itself is spacious and well kept. I would like to compliment Olena who provided top notch housekeeping services. Luis also was very kind and allowed me 2 hours extra on my check out time. The only negative comment I have is the restaurant. Unfortunately the food was sub par for both breakfast and dinner. I had no other options for the one dinner I ate there as Montreal had a snowstorm and I couldn't leave the hotel. After trying the breakfast for 2 days I went elsewhere. Otherwise this is an ideal hotel to stay in while visiting Montreal. I would certainly book Le Nouvel again.
Stayed 8 nights in Apr 2024
Response from Waseem Michael on 16 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

8/10 Good

Eamonn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pros: - Clean - Good location near the metro and the museum of fine arts. - Double pane windows provide good sound insulation. No significant cons. Notes: - As of Apr 14, 2024, the spa is shut down (since covid). - The pool is closed during winter months since it'd freeze. - The taxi back to the airport that they ordered for me was $60 CAD.
Stayed 3 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 14 Apr 2024
Hi Eamonn,Thank you for taking the time to share your feedback, we appreciate your comments. Glad to see you enjoyed your stay with us and we hope to see you stay with us again in the future.Best regards,

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super spacious & clean rooms! Would stay again in a heartbeat.
Stayed 1 night in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 14 Apr 2024
Hi Lana,Thank you for taking the time to leave us your feedback. We're glad to see your stay was up to expectations and we can't wait to welcome you home again.Best regards,

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really helpful and accommodating during our stay! Would definitely stay again!
Stayed 2 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 14 Apr 2024
Hi Nikki,Thank you for taking the time to leave us your review. It's nice to hear you had a nice stay with us and we sure hope to see you again. Have a nice day,

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Waseem Michael on 16 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice treat! Great service:)
Stayed 1 night in Apr 2024
Response from Katherine Gimenez on 14 Apr 2024
Hi Lynne,Thank you for your review. We're glad to see you had a great time. We can't wait to welcome you home again.

8/10 Good

Jeffrey

Travelled with family
Liked: Staff & service
Room was functional and clean. Reception and elevators could use updating.
Stayed 2 nights in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 14 Apr 2024
Hi Jeffrey,Thank you for taking the time to leave us a review. Your feedback is very appreciated. We hope to see you around again!

10/10 Excellent

Eloise

Stayed 1 night in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 14 Apr 2024
Hi Eloise,Thank you for the nice review! We're glad to see you enjoyed your stay!We hope to see you again in the future.

10/10 Excellent

Arujun

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and big enough to be a small condo. We were welcomed with a complimentary bag of snacks in our room, which was a nice feature.
Stayed 1 night in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 11 Apr 2024
Hi Arujun,Thank you for this great feedback! We're very glad to see you enjoyed your stay and the perks of our VIP members. We hope to see you stay with us again.Have a wonderful day,

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and stay
Stayed 1 night in Apr 2024
Response from Katherine Gimenez - Front office supervisor on 11 Apr 2024
Hi Paul,Thank you for taking the time to leave us your feedback. We hope to see you again in the future. Have a wonderful day!

8/10 Good

Moustafa, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to downtown shops and venues.
Stayed 1 night in Apr 2024
Response from Waseem Michael on 10 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, very reasonably priced.
Stayed 4 nights in Apr 2024
Response from Waseem Michael on 10 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Guanglin, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time to stay here. The breakfast is good. will be back soon.
Stayed 1 night in Apr 2024
Response from Waseem Michael on 10 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Robin Lauren

Stayed 3 nights in Apr 2024
Response from Waseem Michael on 10 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Frank, Garden City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to walk to Bell Centre
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 8 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Inspite of some of the negative reviews, we found this hotel to be great for a weekend in Montreal for a hockey game. Stayed in a loft room. Very secure with separate hallway to the lofts. Last decorated in the 90's but very clean and spacious.
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 8 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great experience staying at Le Novel Hotel. We look forward to our next visit!
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 8 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

italo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Waseem Michael on 8 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to places to go!!!
Stayed 3 nights in Apr 2024
Response from Waseem Michael on 8 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

8/10 Good

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good choice for an overnight stop — clean, recently renovated rooms had good amenities: real (not disposable) cups and mugs, coffee maker, microwave & mini fridge. Easy walk to downtown food, attractions etc. Friendly staff.
Stayed 1 night in Apr 2024
Response from Waseem Michael on 8 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and modern. Just went through renovations last year and it is noticeable. In and out parking privileges was well appreciated. Staff were friendly and courteous. Hotel is in a good location just west of the Bell Centre area; within walking distance to pretty much all of the downtown core.
Stayed 2 nights in Apr 2024
Response from Waseem Michael on 8 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.

10/10 Excellent

SANDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property with a convenient location.Rooms are nice and big. Friendly staff. Safe underground Parking. I would highly recommend to stay here.
Response from Waseem Michael on 5 Apr 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.