Outdoor pool

Reviews of Holiday Inn Express - Morelia, an IHG Hotel

3 out of 5
Holiday Inn Express - Morelia, an IHG Hotel
Periferico Paseo de la Republica No.5000, Morelia, MICH

Reviews

8.8

Excellent

Rating 10 - Excellent. 394 out of 708 reviews" "
Rating 8 - Good. 213 out of 708 reviews" "
Rating 6 - Okay. 68 out of 708 reviews" "
Rating 4 - Poor. 20 out of 708 reviews" "
Rating 2 - Terrible. 13 out of 708 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Stayed 1 night in May 2024

10/10 Excellent

Isai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service... highly recommended
Stayed 1 night in Apr 2024
Response from Emmanuel Luna on 5 May 2024
Estimado Isai,Agradecemos sinceramente sus amables palabras y su recomendación. Nos complace enormemente saber que disfrutó de nuestro servicio al cliente y que tuvo una experiencia satisfactoria durante su estancia en nuestro hotel. Su apoyo y su recomendación significan mucho para nosotros, ya que nos esforzamos constantemente por brindar a nuestros huéspedes una experiencia excepcional.Siempre estamos aquí para ofrecerle el mejor servicio posible y asegurarnos de que se sienta bienvenido y atendido en todo momento. Si alguna vez tiene alguna solicitud especial o necesita algo durante su próxima visita, no dude en hacérnoslo saber. Estaremos encantados de ayudarle en todo lo que podamos.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y seguir superando sus expectativas.Saludos cordiales,

10/10 Excellent

Luis

Stayed 1 night in Apr 2024
Response from Emmanuel Luna on 5 May 2024
Estimado Luis,Gracias por tomarse el tiempo para compartir sus comentarios sobre su estancia en nuestro hotel. Nos alegra saber que disfrutó de su experiencia y que quedó satisfecha con el servicio que recibió durante su visita.Su satisfacción es nuestra mayor recompensa, y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para brindarle otra estancia memorable.Si hay algo en lo que podamos mejorar o si tiene alguna solicitud especial para su próxima visita, no dude en hacérnoslo saber. Estamos aquí para servirle.Saludos cordiales,

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024
Response from Emmanuel Luna on 22 Feb 2024
Estimado Adrian,Agradecemos sinceramente sus amables comentarios sobre su reciente estancia en nuestro hotel. Nos alegra saber que quedó satisfecho con nuestra ubicación y las instalaciones que ofrecemos.Su satisfacción es nuestra máxima prioridad, y nos esforzamos por brindarle la mejor experiencia posible durante su visita.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,

10/10 Excellent

christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 5 nights in Dec 2023
Response from Emmanuel Luna on 9 Jan 2024
Dear Christian,We sincerely appreciate your positive feedback and are pleased to know that you loved the hotel and the service. Our guests' satisfaction is our greatest reward, and we are honored to receive such positive feedback.If there is anything in particular you would like to highlight or any suggestions to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to provide you with exceptional service and ensure that every visit is enjoyable.We appreciate your preference and hope to have the pleasure of welcoming you again in the future. If you have any special requests for your next visit, we will be happy to accommodate them.sincerely,

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023
Response from Emmanuel Luna on 4 Jan 2024
Estimado Edward,Agradecemos sinceramente sus comentarios positivos y nos complace saber que disfrutó de su estancia, el trato del personal y las instalaciones. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es gratificante escuchar que cumplimos con sus expectativas en varios aspectos.Si hay algo en particular que le gustaría destacar o alguna sugerencia para hacer su próxima estancia aún más agradable, no dude en hacérnoslo saber. Estamos aquí para brindarle un servicio excepcional y asegurarnos de que cada visita sea placentera.Agradecemos su preferencia y esperamos tener el placer de recibirlo nuevamente en el futuro. Si tiene alguna solicitud especial para su próxima visita, estaremos encantados de atenderla.Saludos cordiales,

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emamnuel Luna on 26 Dec 2023
Estimado Juan,Agradecemos mucho su comentario y nos complace saber que le agradó su estancia. La satisfacción de nuestros huéspedes es muy importante para nosotros, y es genial saber que tuvo una experiencia positiva.Si hay algo específico que le gustaría destacar o alguna sugerencia que pueda mejorar aún más su próxima visita, no dude en hacérnoslo saber. Estamos aquí para proporcionar un servicio excepcional y asegurarnos de que cada estancia sea placentera.Gracias por elegirnos y por compartir su experiencia positiva. Esperamos tener el placer de recibirlo nuevamente en el futuro. Si hay algo en particular que destaque de su estancia, estaríamos encantados de escucharlo.Saludos cordiales,

10/10 Excellent

Felipe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 10 nights in Dec 2023
Response from Emmanuel Luna on 22 Dec 2023
Estimado Felipe,Agradecemos sinceramente sus amables palabras y nos complace saber que tuvo una excelente experiencia durante su estancia. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es muy gratificante saber que cumplimos con sus expectativas.Si hay algo específico que destacar o si tiene alguna sugerencia para mejorar aún más nuestras instalaciones o servicios, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que cada visita sea tan agradable como sea posible.Gracias por elegirnos y por compartir su experiencia positiva. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos cordiales,

10/10 Excellent

Caylon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and super comfortable rooms
Stayed 2 nights in Dec 2023
Response from Gerardo M on 9 Dec 2023
Hello Caylon,We appreciate you taking the time to share your opinion over your recent stay at our Holiday Inn Express Morelia.We are thrilled to learn we fulfilled your expectations and that commits us to remain working hard to deliver memorable experiences to our valued guests.Once again, we appreciate your preference, hoping to welcoming you again soon in the near future.Best regards,

10/10 Excellent

Miguel A

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Nov 2023
Response from Gerencia General on 30 Nov 2023
Hola Miguel A,Gracias por tomarse el tiempo para hacernos llegar sus comentarios sobre su reciente estadía en Holiday Inn Express Morelia.Nos alegra saber que su estancia fue confortable y cumplimos con sus expectativas.Agradecemos su preferencia, esperando recibirle de nueva cuenta en un futuro cercano.Saludos cordiales,

10/10 Excellent

Gustavo, CLEARWATER

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Gerencia General on 30 Nov 2023
Hola Gustavo, Gracias por tomarse el tiempo para hacernos llegar sus comentarios sobre su reciente estadía en Holiday Inn Express Morelia.Estamos muy contentos de saber que su estancia fue confortable y logramos cumplir con sus expectativas.Agradecemos su preferencia, esperando recibirle de nueva cuenta en un futuro cercano.Saludos cordiales,

10/10 Excellent

sandra

Stayed 1 night in Nov 2023
Response from Gerardo M on 30 Nov 2023
Hola Sandra,Gracias por tomarse el tiempo para hacernos llegar sus comentarios sobre su reciente estadía en Holiday Inn Express Morelia.Nos alegra saber que su estancia fue confortable y cumplimos con sus expectativas.Agradecemos su preferencia, esperando recibirle de nueva cuenta en un futuro cercano.Saludos cordiales,

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness, bed, sheets and amenities. The only thing that was strange was the TV. I couldn’t figure it out. I couldn’t watch it! The noise in the hall or in next room or from the room above… I could hear everything. The walls are so thin! The area where the property is located, too much traffic! It’s not worth it for the price I paid.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Maria.Thank you for taking the time to share your opinion over your recent stay at our hotel.We are glad we were able to provide you with an overall good experience. We apperciate yoyr feedback regarding other aspects that we will work on to ensure we provide our guests a memorable experience.We thank you again for chossing our hotel, hoping to have the opportunity to welcoming you again soon. Our best regards

10/10 Excellent

Tony

Stayed 1 night in Oct 2023
Response from Emmanuel L. on 30 Nov 2023
Hola Tony,Gracias por tomarse el tiempo para hacernos llegar sus comentarios sobre su reciente estadía en Holiday Inn Express Morelia.Nos alegra saber que su estancia fue confortable y cumplimos con sus expectativas.Agradecemos su preferencia, esperando recibirle de nueva cuenta en un futuro cercano.Saludos cordiales,

10/10 Excellent

Arturo, Grand Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property close to everything. Rooms were comfortable and clean. Didn’t use the pool, but, looked very nice. The interaction with the staff was friendly. Definitely would stay again.
Stayed 2 nights in Oct 2023
Response from Gerardo M. on 27 Oct 2023
Dear Arturo,Thank you for taking the time to share your opinion over your recent stay at our Holiday Inn Express Morelia.We are thrilled to learn we fulfilled your expectations and provided you with a comfortable stay.We will strive everyday to deliver memorable exeriences to our valued guests.We appreciate your preference and look forward to welcoming you again soon. Best regards,

10/10 Excellent

Edward Acevedo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was vary convenient and all the restaurants were close by.
Stayed 2 nights in Aug 2023
Response from Gerardo M on 9 Aug 2023
Dear Mr. Edward Acevedo,We thank you for choosing Holiday Inn Express Morelia and sharing your opinion over your recent stay. We are committed with providing a memorable and comfortable stay to all our guests and we are happy to learn we provided you with one.We hope to see you soon again at this your home away from home. Regards

10/10 Excellent

Omar

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Gerardo M. on 31 Jul 2023
Estimado Omar,Agradecemos compartir tu opinión sobre tu reciente estadía con nosotros.Comentarios como el suyo nos motivan a mejorar día con día para hacer de la estancia de nuestros huéspedes la mejor de todas. Esperamos verle de nuevo en esta su casa lejos de casa.Atentamente,

10/10 Excellent

Miguel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept
Stayed 2 nights in Jul 2023
Response from Gerardo M. on 31 Jul 2023
Estimado Miguel,Agradecemos compartir tu opinión sobre tu reciente estadía con nosotros.Comentarios como el suyo nos motivan a mejorar día con día para hacer de la estancia de nuestros huéspedes la mejor de todas. Esperamos verle de nuevo en esta su casa lejos de casa.Atentamente,

4/10 Poor

Jose Carlos

Business traveller
Disliked: Staff & service, room comfort
Will stay somewhere else next time
Very thin walls, noises throughout the night. They couldnt give me my statement at check out due to system failure, said they would send it via email and didnt. Bathroom had a funky smell. Had to ask for a TV remote control
Stayed 3 nights in Jul 2023
Response from Gerardo M. on 31 Jul 2023
Dear Mr. José Carlos, We apologize for the inconvenience and we regret we did not meet our mission to provide you with a warm and memorable stay.We have reviewed your situation and our Operations manager will get in touch with you as soon as possible.Again, please accept our apologies for the inconveniences experienced

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gerardo M on 19 Jul 2023
Estimado Rodolfo,Agradecemos compartir su opinión sobre su reciente estadía en Holiday Inn EXpress Morelia.Nos agrada saber que nuestro trabajo ha ido de su agrado.Esperamos recibirle de nueva cuenta en esta su casa lejos de casa.Atentamente,

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very nice at the hotel, they were soft and comfortable. The shower had good water pressure. The breakfast in the morning was very good and had many many options. Overall the hotel felt very clean and safe.
Stayed 1 night in Jul 2023
Response from Gerardo M on 19 Jul 2023
Dear Nicholas,We appreciate the time you took to share your opinion about your recent stay at Holiday Inn Express Morelia.Comments like yours, motivate us to always deliver the best to every guest.We hope to see you again soon at our hotel.Regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and clean rooms.
Great service and clean rooms.
Stayed 2 nights in Jun 2023
Response from Gerardo M on 8 Jun 2023
Dear Anonymous,We appreciate your review and valuable comments. We are excited to see that we have done a good job on taking care of your stay.We deeply appreciate your preference and we hope to see you again soon at our hotel.Our best regards,

10/10 Excellent

manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is great
Stayed 2 nights in May 2023
Response from Gerardo M on 3 Jul 2023
Dear Manuel,We appercaite the time you took to share your opinion over our facilities and recent stay at Holiday Inn Express Morelia.We are devoted to providing memorable experiences to our valuable guests and we thank you for choosing us.Again, thanks for your valuable feedback.Regards

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff need to be more friendly everytime i ask them for info or something they be with their dnt talk to me face if they dnt wanna work there jst quit your job and look for something else this was the woman in the front desk by the way everything else was perfect i will definitely go back here again
Stayed 7 nights in May 2023
Response from Gerardo M on 15 May 2023
Dear Ms. Maria,We want to thank your for taking the time to sahre your opinion over your recent stay at our Holiday Inn Express.We take seriously our guest feedback and we want to share that t we have taken training actions to ensure the warmth and welcoming experience our guests appreciate is always there at our hotels.I hope you give us the opportunity to welcome you again in the near future and enjoy this beautiful City of MoreliaMy best regards,

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Gerardo on 29 Apr 2023
¡Muchas gracias Ross!Agradecemos tus comentarios y evaluación de nuestro servicio, Esperamos volver a atenderle en un futuro cercano.

10/10 Excellent

alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very kind and helpful,clean room,delicious breakfast,I recommend for families
Stayed 3 nights in Apr 2023
Response from . on 27 Apr 2023
Dear alicia,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jaime A. Aguilar M.General Manager

10/10 Excellent

Igor Oswaldo Mena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 2 nights in Apr 2023
Response from . on 18 Apr 2023
Estimado Igor Oswaldo Mena,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jaime A. Aguilar M.General Manager

4/10 Poor

Pablo

Stayed 4 nights in Feb 2023
Response from . on 1 Mar 2023
Estimado Pablo,Agradecemos el tiempo dedicado para responder su encuesta, nos encantaría recibir sus comentarios para lograr identificar nuestras áreas de oportunidad.AtentamenteJaime A. Aguilar M.Gerente Operativo443 315 7100j.aguilar@citelis.mx

10/10 Excellent

Nancy

Stayed 1 night in Feb 2023
Response from . on 21 Mar 2023
Estimada Nancy,Agradecemos el tiempo dedicado para compartir su experiencia de esta su casa, todo el personal nos esforzamos para ofrecer un servicio de calidad. Espero poderle saludar personalmente en su próxima visita.Sinceramente Jaime A. Aguilar M.Gerente Operativo

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from lady who assisted us - checked us in
Stayed 1 night in Dec 2022
Response from . on 26 Dec 2022
Dear Juan,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Jaime A. Aguilar MGeneral Manger

10/10 Excellent

Jesus

Stayed 1 night in Dec 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here a few years ago and enjoyed it. It appears to have been remodled since that time and it's very nice. Beds are super comfy, room was quiet. Area is very safe and walkable with lots of dining options.
Stayed 1 night in Dec 2022
Response from . on 13 Dec 2022
Dear Robert,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jaime A. Aguilar MGerenal Manager

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quick and easy check in and out
Stayed 3 nights in Nov 2022
Response from . on 27 Nov 2022
Dear Kyle,"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jaime A. Aguilar M.General Manager

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personal muy amable camas muy comodas desayuno incluido muy rico yel hotel super linpio
Stayed 3 nights in Nov 2022
Response from . on 12 Nov 2022
Estimada Beatriz,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Jaime A. Aguilar M. Gerente Operativo

8/10 Good

Salvador

Stayed 2 nights in Jul 2022

8/10 Good

Michael W

Stayed 1 night in Jul 2022

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente Opción muy bien ubicado y muy buena relación excelente precio/calidad
Stayed 2 nights in Jun 2022
Response from . on 15 Jun 2022
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Gerencia General

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator
Stayed 1 night in Jun 2022

8/10 Good

Douglas

Travelled with family and small children
Liked: Cleanliness, staff & service
Pool was a bit cold but refreshing.
Stayed 1 night in May 2022

10/10 Excellent

Luis Felipe

Stayed 1 night in May 2022

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Sulema, Skokie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRIENDLY STAFF.
Stayed 1 night in Apr 2022

10/10 Excellent

Natalie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a great location. Easy parking. Breakfast included. Gym. Pool. Complementary waters. Clean. Exactly what is needed.
Stayed 2 nights in Mar 2022
Response from Luis Mariscal / Sales Manager on 22 Mar 2022
Dear Natalie. The entire team that makes up the Holiday Inn Express Morelia family appreciates your rating and comments, since each one of us puts all our efforts so that our guests have a good experience, we hope to have your preference again on your next stay. See you soon.

10/10 Excellent

ROSA MARIa PEREZ

Travelled with family
Liked: Cleanliness, staff & service
Good location. Across a shopping center. Easy to go downtown by uber or didi. With very inexpensive fares Great and plenty included breakfast. Staff courteous and helpful.
Stayed 7 nights in Jan 2022
Response from . on 3 Feb 2022
Estimada Rosa María, "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Antonio

Stayed 1 night in Oct 2021

10/10 Excellent

adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Sep 2021

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotal
El servicio de la habitación fue excelente, la habitación muy limpia y muy atenta. Las camas muy cómodas.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2021