Front of property

Reviews of Hotel Sumiya Cuernavaca

4 out of 5
Hotel Sumiya Cuernavaca
Int. Fraccionamiento Sumiya S/N, Col. Jose Parres Jiutepec, Jiutepec, MOR

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1003 reviews" "
Rating 8 - Good. 245 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los jardines son preciosos y el servicio en el restaurante es extraordinario.
Stayed 1 night in Apr 2024
Response from Hotel Sumiya Cuernavaca on 30 Apr 2024
Hola Monica, agradecemos mucho nos compartiera sus comentarios que son muy importantes para los que trabajamos para usted, saber que los jardines y servicios de restaurante fueron de su agrado es muy grato para nosotros, esperamos pronto tenerle de regreso, saludos cordiales!!!

10/10 Excellent

JUANPABLO, Auburn Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic gardens and beautiful trees
Stayed 1 night in Mar 2024
Response from Hotel Sumiya Cuernavaca on 1 Apr 2024
Hi Juan Pablo, great to hear that you enjoyed the hotel, we hope to have you back soon, greetings!

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property!
Stayed 3 nights in Mar 2024
Response from Hotel Sumiya Cuernavaca on 1 Apr 2024
Hi Linda, great to hear that you enjoyed the hotel, we hope to have you back soon, greetings!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Sumiya Cuernavaca on 22 Mar 2024
Hola Rene, agradecemos mucho su tiempo para dejarnos sus comentarios los cuales son muy importantes para nosotros, esperando que haya sido placentera su estancia, los esperamos de regreso, saludos cordiales!!!

10/10 Excellent

Jose Pablo Fernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Sumiya Cuernavaca on 11 Mar 2024
Hola Jose Pablo Fernandez, esperamos que haya disfrutado al máximo su estancia y al mismo tiempo agradecer el tiempo que se tomo en compartirnos su calificación la cual es muy importante para los que trabajamos para usted, esperamos tenerle pronto de regreso, saludos cordiales!!

8/10 Good

Rica

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Sumiya Cuernavaca on 1 Mar 2024
Hola Rica, agradecemos nos compartiera sus comentarios de su estancia con nosotros, estos soy muy importantes para los que trabajamos para usted, esperamos tenerle pronto de regreso en este su hotel, saludos cordiales!!

10/10 Excellent

Paulina

Stayed 1 night in Jan 2024
Response from Hotel Sumiya Cuernavaca on 30 Jan 2024
Hola Srta. Paulina, agradecemos mucho nos compartiera sus comentarios, estos son muy importantes para los que trabajamos para usted, esperando que su estancia haya sido placentera, quedamos a sus órdenes, saludos cordiales!!

10/10 Excellent

Francisco

Stayed 2 nights in Dec 2023
Response from Hotel Sumiya Cuernavaca on 6 Jan 2024
Hola Francisco, agradecemos su tiempo en dejarnos sus comentarios, son de gran apoyo para los que trabajamos para usted, los esperamos pronto de regreso, saludos.

6/10 Okay

yixuan

Stayed 1 night in Dec 2023
Response from Hotel Sumiya Cuernavaca on 27 Dec 2023
Hola Yixuan, agradecemos su visita y esperamos tenerlos pronto de regreso, saludos.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNSAFE NO HANDICAP FRIENDLY
Stayed 1 night in Dec 2023
Response from Hotel Sumiya Cuernavaca on 25 Dec 2023
We apreciatte your time to let us know your coments, we are working on this situation to improve our areas and rooms to be more friendly. Best regards.

10/10 Excellent

Jon, Toronto

Stayed 1 night in Dec 2023
Response from Hotel Sumiya Cuernavaca on 11 Jan 2024
Hola Jon, esperamos que su estancia haya sido muy agradable y al mismo tiempo agradecer nos compartiera de su tiempo para dejarnos sus comentarios, esperamos tenerle pronto de regreso, saludos!!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Sumiya Cuernavaca on 18 Dec 2023
Hola Alejandro, agradecemos su tiempo para calificarnos ya que esto es de gran apoyo para los que trabajamos para usted y esperamos tenerlos de regreso en este su Hotel Sumiya, saludos.

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the environment and serenity of the place
Stayed 2 nights in Nov 2023
Response from Hotel Sumiya Cuernavaca on 13 Dec 2023
Thank you very much for your comments, Miss Carolina.It is a pleasure to know that your stay was enjoyable. We are at your service at Hotel Sumiya Cuernavaca. Greetings!

4/10 Poor

Juan

Travelled with family
Nice but terrible service
Very nice setting and overall facilities. Terrible service, system did not work properly. Administration was a mess, servi bar and ice machine out of service Not good for a 5 stars place
Stayed 2 nights in Nov 2023
Response from Hotel Sumiya Cuernavaca on 13 Dec 2023
Dear Juan, We sincerely apologise for any inconvenience this may have caused, and we are working to improve these services so that we can provide you with excellent service next time you stay with us.Best regards!!

10/10 Excellent

Juan Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Sumiya Cuernavaca on 24 Dec 2023
Hola Juan Nicolas, agradecemos el tiempo que se tomo en dejarnos su calificación la cual es grato saber que la paso muy bien en nuestras instalaciones, esperamos tenerlo de regreso pronto, saludos.

10/10 Excellent

JORGE

Stayed 1 night in Nov 2023
Response from Hotel Sumiya Cuernavaca on 24 Dec 2023
Hola Jorge, una breve nota para agradecer el tiempo en contestar su calificación, es un gusto para los que trabajamos para usted, esperamos tenerlo de regreso muy pronto. Saludos.

10/10 Excellent

HORACIO

Stayed 1 night in Sep 2023

8/10 Good

ARIEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A la hora de comer
Me gustaría que hubiera otro restaurante xq solo hay uno para comer y su comida es limitada .
Stayed 3 nights in Aug 2023

10/10 Excellent

Joaquin

Stayed 1 night in Aug 2023

10/10 Excellent

Carla

Stayed 1 night in May 2023

10/10 Excellent

Yolanda

Stayed 2 nights in Apr 2023

6/10 Okay

Arturo

Stayed 3 nights in Apr 2023

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is magical nice & quiet

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent price, clean, safe and beautiful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Alejandro

Stayed 1 night in Apr 2023

10/10 Excellent

Leonel

Stayed 1 night in Apr 2023

10/10 Excellent

Hector Humberto Salgado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bueno. Gran servicio, concepto bien logrado. Gran relación costo/beneficio
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
En general bien
Bastante bien todo, el servicio excelente. El hotel está un poco viejo y si necesita renovarse. La única queja es el wifi… pésima conexión, muy lento y adicional no hay señal telefónica.
Stayed 2 nights in Mar 2023

6/10 Okay

Carlos J

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Room comfort
Cheep owners
Worst wifi ever. Cheep amenity’s. I hope posadas corrects all this issues
Stayed 3 nights in Mar 2023

8/10 Good

Carlos J

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No wifi in the room. The furniture of the pool is very old. It’s a shame being a beautiful place the owners don’t invert Mony in there buiasnes
Stayed 3 nights in Mar 2023

10/10 Excellent

stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only benefits free parking and limited internet, since this property was vacated by camino real a few weeks ago. still excellent highly recommendable
Stayed 4 nights in Feb 2023

10/10 Excellent

stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no longer a camino real, but still an excellent hotel, beautiful well maintained property, very friendly staff, great service

2/10 Terrible

Jorge Rolando

Stayed 2 nights in Feb 2023

10/10 Excellent

stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no longer a camino real, still beautiful and well maintained
Stayed 5 nights in Feb 2023

10/10 Excellent

Lizbeth Alejandra

Stayed 1 night in Feb 2023

10/10 Excellent

Federico M

Stayed 3 nights in Feb 2023

10/10 Excellent

Marco

Stayed 1 night in Feb 2023

4/10 Poor

Montserrat

Stayed 2 nights in Feb 2023

10/10 Excellent

Chus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting
Stayed 2 nights in Jan 2023

8/10 Good

Nancy

Stayed 1 night in Jan 2023

8/10 Good

Silvia Yesenia

Stayed 2 nights in Jan 2023

8/10 Good

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Alberto

Stayed 2 nights in Jan 2023

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi on the room. The rest outstanding
Only reason for not having 5 stars is because there was no wifi on the room. And you pay good amount for a night.
Stayed 1 night in Jan 2023

10/10 Excellent

lourdes

Hermoso Hotel en Cuernavaca
el Hotel es hermoso, lleno de plantas y arboles. la habitacion muy comoda, la cama y almohadas muy buenas. la atencion es increíble, y te atienden a cualquier hora, si necesitas algo . El desayuno buffet, no incluido en el costo, es de lo mejor.
Stayed 1 night in Jan 2023

2/10 Terrible

Alejandra

Stayed 1 night in Jan 2023

6/10 Okay

Marco

Stayed 1 night in Jan 2023

8/10 Good

Robert

Stayed 2 nights in Jan 2023

10/10 Excellent

Ruben

Stayed 2 nights in Jan 2023

6/10 Okay

Raul

Stayed 1 night in Jan 2023