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Reviews of Residence Inn by Marriott Mt. Laurel at Bishop's Gate

3 out of 5
Residence Inn by Marriott Mt. Laurel at Bishop's Gate
1000 Bishops Gate Boulevard, Mount Laurel, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 326 out of 674 reviews" "
Rating 8 - Good. 192 out of 674 reviews" "
Rating 6 - Okay. 68 out of 674 reviews" "
Rating 4 - Poor. 49 out of 674 reviews" "
Rating 2 - Terrible. 39 out of 674 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

marah

Disliked: Staff & service, property conditions & facilities
The room barely meets the needs of a traveler with lazy staff !! I would try to look for a newer property next time
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Marah, we're sincerely sorry to hear about your recent experience. It's unfortunate that the room did not meet your expectations, and we take note of your feedback regarding our team members. We always strive to provide the highest levels of service, and we're sorry to hear that you feel this was not the case. Your comments provide invaluable insights into areas where we can improve. We hope to have another opportunity to more successfully meet your travel needs in the future.

10/10 Excellent

Francheska

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great property but staff seemed annoyed when servicing clients
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Francheska, it's wonderful that you found the Residence Inn by Marriott Mt. Laurel at Bishop's Gate to be a superb venue. We take your feedback seriously regarding the perception of our team members, as we always strive to offer service that exceeds expectations. Your comment is essential for us to improve and we'll address it for better guest experiences moving forward. Thank you again for your review and patronage.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Feb 2024
Response from Residence Inn on 19 Feb 2024
Scott,Thank you for reviewing your stay with us. We are happy to hear that you enjoyed your stay. We hope that you choose to stay with us if your travels bring you back to the Mount Laurel area!

10/10 Excellent

Francheska

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful all around. The staff was not friendly at all. Most of the staff seemed annoyed whenever approached about anything.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Francheska, your kind acknowledgment of the beauty of Residence Inn by Marriott Mt. Laurel at Bishop's Gate is appreciated. We regret to hear, however, about any perceived aloofness from our team members. We strive to create a warm and welcoming experience for our guests and feedback like yours is invaluable for our improvement. Thank you for leaving the review.

8/10 Good

Jose R

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Jose, thank you for your rating on Expedia. We're glad that you had a positive experience at Residence Inn by Marriott Mt. Laurel at Bishop's Gate. We hope to host you again soon and strive to make your next stay an even better one!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Justin handled the front desk awesome. He had the answers.
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Vincent, it's wonderful to hear that you had a positive experience at the Residence Inn by Marriott Mt. Laurel at Bishop's Gate. We're glad Justin was able to provide the assistance you needed. Our team members work hard to ensure guests have a seamless stay. We look forward to hosting you again in the future.

8/10 Good

Natasha

Stayed 1 night in Dec 2023
Response from Customer Service on 22 Jan 2024
Thanks for the 4/5 rating, Natasha!We're thrilled you enjoyed your time at Residence Inn by Marriott Mt. Laurel at Bishop's Gate so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2/10 Terrible

Jennifer

Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan 2024
Jennifer, it's unfortunate to know your experience didn't meet expectations. Our standard is to always strive for excellence, so it's disappointing to hear we didn't achieve that during your stay. Should you choose to provide more detailed feedback, we'd appreciate hearing about any specific circumstances or issues you may have encountered. Your feedback is vital for continuous improvement.

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Cynthia, thank you for staying at the Residence Inn by Marriott Mt. Laurel at Bishop's Gate. As a valued Hotels.com user, your feedback is greatly appreciated. We're pleased to know that your stay met your expectations. We hope to welcome you back in the near future.

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities
The front desk staff was nice however, there was random knocking on my door, several times over the course of my stay and it seems security was lacking. I was disturbed out of my sleep several times by this. Only reason I stayed was due to a close family member being sick and this was near her house. Other than that, location was overbooked with children and no parents watching them. I hope if I have to return to this location the security and front desk staff will have better control of the location.
Stayed 1 night in Sep 2023
Response from Customer Service on 29 Nov 2023
Crystal, thank you for sharing your recent experience. It's pleasing to hear that you found our front desk team members amiable. On the other hand, we genuinely regret the inconvenience caused by the unexpected disturbances during your stay. Security and guest comfort are our top priorities, and rest assured that your feedback will be taken seriously to avoid any future disruptions. We also understand your concern regarding the children, and we promise to improve the situation to ensure all our guests have a peaceful stay. We hope to serve you better should you decide to return.

10/10 Excellent

Monique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcoming. Very clean. Nice property, with great amenities
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Monique, we're thrilled to hear your positive feedback about Residence Inn by Marriott Mt. Laurel at Bishop's Gate. Our team members always strive to create a welcoming environment, and find joy in maintaining the cleanliness and quality of our amenities for every guest. We look forward to your return in the future.

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here is amazing. I’ve traveled for work extensively and this hotel sat above all the rest in service alone!
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Thanks for the fantastic review, David!It's excellent you had such an amazing stay at Residence Inn by Marriott Mt. Laurel at Bishop's Gate! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The staff at the front desk was very helpful and friendly. The breakfast was ok. The pool area was freezing so we were unable to swim bc we didn't want to get sick. The room was nice the only minus was someone's dirty thong underneath the mattress I was extremely grossed out by that other than that the stay was ok.
Stayed 2 nights in Nov 2023
Response from Customer Service on 7 Nov 2023
Thank you for your feedback. It's delightful to hear that our front desk team provided friendly assistance. Your comments regarding the breakfast and room cleanliness have been noted for improvement. We regret the temperature of the pool area wasn't pleasant and that an overlooked item impacted your experience. Rest assured, we prioritize the cleanliness and comfort of our guests. We hope to have another opportunity to serve you better at Residence Inn by Marriott Mt. Laurel at Bishop's Gate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, bed was comfortable. Only complaint I would have is the water in the sink in both bathroom and kitchen would not get hot ..only the shower had hot water. Other than that, very nice, comfortable stay. Thank you
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov 2023
We appreciate your feedback about the comfortable room and cleanliness. We regret you encountered issues related to water temperature. Rest assured, we continually strive to enhance guest experiences, and your input is incredibly helpful in this endeavor. At the Residence Inn by Marriott Mt. Laurel at Bishop's Gate, we take pride in ensuring a relaxing, comfortable stay. Thank you for choosing us, and we hope to serve you again in the future.

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from Customer Service on 23 Nov 2023
Nancy, thank you for your outstanding rating of Residence Inn by Marriott Mt. Laurel at Bishop's Gate. We appreciate your support and hope to have the pleasure of welcoming you back soon. Safe travels!

8/10 Good

Sahara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ok, but the thermostat was not working, making the room cold since it could no be set properly
Stayed 1 night in Oct 2023
Response from Customer Service on 2 Nov 2023
Sahara, thank you for sharing your experience. It's unfortunate to hear about the difficulty you faced with temperature regulation in your room. Rest assured, we take such matters seriously and our team members are always ready to assist with any room adjustments needed. We truly hope your overall stay at Residence Inn by Marriott Mt. Laurel at Bishop's Gate was pleasant and we look forward to the opportunity to serve you better in the future.

2/10 Terrible

Alice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was unique awful experience with a Marriott hotel No basics worked Staff friendly but incompetent then lied when I called the custoner service denying video evidence proving otherwise that my complaints were valid. Many other choices in Mt Laurel .here no useable unless you are a penguin pool ,walls thin could hear neighbor at midnight, dirty bathroom floor, torn carpet, couldn't even get CNN 😂 on tv let all nevpromised Netflix or Max wouldn't move me, unable to gix tv interrupted my privacy four times trying in 16 hour period... lying was the worst. Call center was hours of hell.despite promising the Marriott rewards call center they wouldmove meLeft property.
Stayed 3 nights in Oct 2023
Response from Customer Service on 25 Oct 2023
Alice, it's regrettable to hear about the challenges you encountered during your stay. Our priority is to ensure the comfort and satisfaction of our guests, so it is disheartening to learn we did not meet your expectations. Issues related to the amenities, cleanliness, and television service will certainly receive attention. We also understand your dissatisfaction with interactions involving our team members. Please rest assured that we will use your feedback to improve our service delivery. Your experience does not reflect our usual standards, and we sincerely hope to have the opportunity to provide a better experience in the future.

2/10 Terrible

Vanessa

Hotels.coms is disappointing on many levels
I booked a smoking room. Went to great lengths to do this on your site only to be told by the hotel that your site was incorrect. There are no smoking rooms at all. Your loyalty program is now a tiny fraction of what it used to be before merging rewards. I do not plan to use hotels.com to book anymore.
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct 2023
Vanessa, we regret to hear about the misunderstanding concerning the smoking rooms as it's important to our team, and our partners, to provide accurate information for guests to make informed decisions. We are also sorry to hear that you feel our loyalty program has decreased in value after our merge. We continually strive to offer benefits and rewards that give value to our guests. Despite these experiences, we hope for another chance to provide a more satisfactory service in the future.

10/10 Excellent

Rayna

Liked: Cleanliness, staff & service, property conditions & facilities
I was still able to hear others in the rooms near me. I wish I did not hear them.
Stayed 2 nights in Oct 2023
Response from Customer Service on 24 Oct 2023
Rayna, thank you for sharing your feedback. At Residence Inn by Marriott Mt. Laurel at Bishop's Gate, we are always striving to provide our guests with an enjoyable stay. We genuinely appreciate your comments on noise level and will take them into consideration as we continually work to enhance our guests' experiences. We look forward to welcoming you again in the future.

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly service. Clean
Stayed 1 night in Oct 2023
Response from Customer Service on 22 Oct 2023
Thank you for the outstanding review, Shawna!We're delighted your experience at Residence Inn by Marriott Mt. Laurel at Bishop's Gate was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

David

Excellent front desk lady , was working around 8 pm
Stayed 1 night in Sep 2023
Response from Customer Service on 18 Oct 2023
David, it's delightful to learn about your positive experience at the Residence Inn by Marriott Mt. Laurel at Bishop's Gate. Your recognition of the efforts of our esteemed colleague at the front desk made our day. Our team members always work diligently to provide the best of service, and it seems the front desk lady you encountered at around 8 p.m. has indeed lived up to our commitments. We look forward to serving you with the same level of excellence in the future, next time you visit.

10/10 Excellent

Ryan

Stayed 2 nights in Sep 2023
Response from Customer Service on 20 Oct 2023
Ryan, it's wonderful to see that your stay at the Residence Inn by Marriott Mt. Laurel at Bishop's Gate met your expectations. We appreciate your perfect rating and look forward to welcoming you back in the future.

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was great. The condition of my room and the hotel in general was in need of restoration or repair. The hot water wasn’t hot. The shower faucet was broke, toilet paper holder was broke. Just seemed old throughout.
Stayed 4 nights in Sep 2023
Response from Customer Service on 18 Oct 2023
Stephen, your feedback is important in helping ensure the best possible hospitality for all of our guests and we truly regret to learn of the issues you experienced during your stay.We are thrilled to learn that our team members were able to provide a positive atmosphere and courteous service. They strive to accommodate guests with the highest level of hospitality, and it is heartwarming to know this was your experience.On the other hand, we deeply regret any inconvenience you faced due to maintenance related matters. We understand the inconvenience you may have faced considering the condition of your room. Apologies for any issue related to the temperature of the water and your bathroom fixtures. We acknowledge that the overall upkeep of the premises and the rooms play a pivotal role in ensuring a comfortable stay for our guests. Your feedback is crucial in addressing these areas and reinforcing our commitment to quality and comfort.Thank you for bringing these issues to our attention. Please accept our sincere apologies for the discomfort these may have caused and rest assured that we are committed to ensuring a better experience for all our guests. We would appreciate the opportunity to welcome you back and provide you with a stay that meets the high standards we are known for.

8/10 Good

Alesia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed relaxing in the courtyard with the firepit burning. The staff went above and beyond to ensure my stay was comfortably and enjoyable.
Stayed 2 nights in Sep 2023
Response from Customer Service on 18 Oct 2023
Alesia, it's wonderful to hear that you had an enjoyable experience with us at the Residence Inn by Marriott Mt. Laurel at Bishop's Gate. It sounds like the courtyard, adorned with a warm, inviting fire pit, provided an ideal setting for relaxation which truly enhanced your stay.We're delighted that our team members made a positive impact on your visit. Their commitment to going above and beyond is a quality we're proud of, and it's your comfortable and enjoyable experiences that make those efforts worthwhile.Thank you for your review. We're looking forward to welcoming you back, possibly for another calming evening by the firepit.

4/10 Poor

Derek

Stayed 1 night in Sep 2023
Response from Customer Service on 18 Oct 2023
Derek, thank you for taking the time to leave a review. We regret that your stay did not meet your expectations. Our goal is to create a comfortable, enjoyable experience for each and every guest, and it’s clear we fell short in your case. We work hard to monitor and improve our services, and valuable feedback, like yours, helps us do just that. We hope that you will reconsider and give us another opportunity to provide you with an exemplary stay in the future.

10/10 Excellent

Christopher

Nice room!
Room was spacious, comfortable, and clean. Will stay here again.
Stayed 1 night in Sep 2023
Response from Customer Service on 18 Oct 2023
Christopher, it's fantastic to hear that you have had a positive experience during your stay at the Residence Inn by Marriott Mt. Laurel at Bishop's Gate. We're thrilled that you found your room spacious, comfortable, and clean, which are some of the main qualities we strive for during each and every guest's stay. We are extremely delighted to note that you will choose us for your future stays. We're looking forward to welcoming you back for another stay soon. Thank you for taking the time to send us this positive review, and we hope to meet and exceed your expectations next time as well!

10/10 Excellent

Francheska

Stayed 1 night in Sep 2023
Response from Customer Service on 18 Oct 2023
Francheska, thank you for choosing Residence Inn by Marriott Mt. Laurel at Bishop's Gate for your stay. It's a pleasure to know that your experience met your expectations. We're looking forward to welcoming you back in the future. Thank you again for your visit and your feedback!

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on 18 Oct 2023
Thanks for the perfect rating, Courtney!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn by Marriott Mt. Laurel at Bishop's Gate.Have a wonderful day!

8/10 Good

Paul

Stayed 1 night in Aug 2023

6/10 Okay

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Lady, Corona

Liked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Jeannette

Travelled with family
Liked: Cleanliness, staff & service
There was an issue with the hot water not working in the bathroom and the staff failed to communication resolution.
Stayed 1 night in May 2023

8/10 Good

YOLANDA

Stayed 2 nights in May 2023

10/10 Excellent

keith

Stayed 1 night in Apr 2023

8/10 Good

Randolph

Stayed 2 nights in Mar 2023

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Reasonable rates. Clean.
Stayed 2 nights in Feb 2023

10/10 Excellent

Michael

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Our stay was great. Everyone friendly. Could have used more pillows, but we didn’t ask.
Stayed 2 nights in Dec 2022

4/10 Poor

Chelsie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Brett

Stayed 2 nights in Nov 2022

2/10 Terrible

Edit

Travelled with family
Disliked: Property conditions & facilities, room comfort
Went with our daughter’ s family booking two rooms. Our room leaked water from the dishwasher area with section of the side wall full of fungi probably the leak was old. Our daughter room had a refrigerator which rattled all night. Next day we were transfer to the second floor. The two new rooms looked better in stage and cleaning however My husband and I couldn’t sleep a continuous noise coming fron the adjacent room every 8 seconds was coming. The next day the cleaning lady
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service, room comfort
Ok
Stayed 3 nights in Nov 2022

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service
Liked the set up of the room.
Stayed 2 nights in Oct 2022

6/10 Okay

silvio

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Waheed A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff, good clean specious room.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bathroom was acting up
Stayed 1 night in Sep 2022

2/10 Terrible

Ivette

Liked: Cleanliness, amenities
Disliked: Staff & service
Had problems from the time I checked in and Manager Bruce Paris , never came out to speak to me and I was there for 10 days. I am a Marriott Bonvoy awards member. Until they up date their staff, I will not be returning.
Stayed 2 nights in Aug 2022

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Kimberly

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Zaki

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. Tiny rooms. No one cleaned our room for 3 days! No shampoos no towels and no baby crib for my 6 month old.
Stayed 3 nights in May 2022