Mountain Ash Hotel Guide - Family Friendly Hotels in Mountain Ash, Cardiff

"Good stay!"

"Wont be going back. I booked the night as a getaway for me & my partner.. Duran our stay: we were greeted warminly by the receptionist, front of house looked cleaned and well maintained. After checking in we relaxed in the pool which did bring a calming experience (cant fault the pool). Our room was clean and ready for us to use, after our time in the pool we went back to our room to shower and get ready to go out to dinner and watch a show. Heres where things started to go wrong. The shower was completly blocked we didnt realise this untill water flooded the bathroom i go to reception to report and asked for fresh towels and for someone to sort the shower. Within 10 mins we had new towels and the maintanance guy come to basically plung the drain & pour nr muscle done the shower to be told give it 15 minutes to unblock. After waiting we showeed to again the water not draining and the bathroom flooding. We also had an issue with the sink the metal block was completly seized and we didnt realise till after brushing our teeth. The hole palama cost us an extra hour to get ready which we missed our evening show before food not leaving much entertainment to enjoy. I got my money back for the pool (which they dont tell you its extra btw) as compensation but its not good enough considering the price of the stay and our evening away basically runied with nothing we could do because we missed everything due to the delays. Wont be going back."

"The staff were very helpful. The room was clean and well kept. Unfortunately there was no parking at the hotel. "

"I’ve stayed here a couple of times as location is super convenient next to train station and price is good but it’s really tired and rooms nearly always have issues. This time the curtain rail came off as I tried to draw the curtain. There was obviously a laundry room close by as all I could hear was the washing machine spinning all night and the bedding is really not very comfortable. I will stay again but it’s really nothing special. "

"The hotel was nice and car park had plenty of space. The pillows were really lumpy and the sofa bed in the family room was very uncomfortable and small for a double."

"Yes perfect "

"To start with, the staff were absolutely lovely. In particular the receptionist (I think her name was Ellie) was so so welcoming, friendly and helpful! The hotel was clean, facilities were great. The room its self was very large and spacious with loads of natural light. Plug sockets, a fridge, safe, iron with board and some really nice quality products in the bathroom for you to use. I can’t fault anything besides the bed itself. I honestly had a really poor nights sleep due to how firm and uncomfortable the bed was to the point I woke up early and debated leaving sooner. I ended up folding the duvet in half and trying to go back to sleep on top of this to add more cushioning underneath. I would stay again but would maybe book a different kind of room to see if this was the same issue throughout. Overall the hotel and staff were fantastic but the bed was not suitable at all and very uncomfortable. I would recommend the children’s play area and games corner me moved somehow as it looks a little crowded when arriving "

"Room was spotless. The staff are really lovely especially the lovely lady who works in the bar in the evenings. Breakfast is well worth it."

"Noisy room next to cleaning cupboard where was woken each morning at 5-6am. Room lost all power during the stay for a period resulting in having to sit in lobby to wait for power to be restored."