Mourea Hotel Guide - Boutique Hotels in Mourea, Bay of Plenty Region

"Satyam checked us in and he was very helpful. We had 3 rooms booked. He was ready with our keys and even recognised us by our name when we walked in. That felt so personalised. One of our rooms was on 2nd floor and he helped us with our luggage when he was just passing by and saw my girls bringing their bags up. Room was very clean Had Nespresso coffee maker. There was a microwave and a refrigerator and a stove with kitchen appliances and cookware. They have a swimming pool as well. No elevators because it’s a vintage property. Well kept Has a ballroom We didn’t try breakfast buffet as it had minimal veggie options. But we had food ordered for evening and it was very tasty."

"On arrival, the reception staff were polite. However, our experience declined the following morning when we discovered there was no power on one side of the room, and the lights and power sockets were not working. We reported this issue to staff before heading out for the day. When we returned at around 9:20pm, our access cards were no longer working and we were unable to enter our room. There were no staff present at reception, so we followed the instructions provided and attempted to contact staff using the reception phone and the listed mobile number. Despite multiple attempts, no one responded. As we urgently needed access to our room for the night, we contacted customer support for assistance, which took considerable time. Meanwhile, we continued trying to reach the property. At around 10:00pm, someone finally answered, and a staff member arrived at approximately 10:20pm — over an hour after we first tried to get help. When we asked about the delay, we were told the call had only just been received and were questioned about whether we had followed the correct process. After waiting for such a long time, it was disappointing not to receive an apology. Overall, this was a very frustrating experience, and we would not choose to stay here again."