Bedburg-Hau Hotel Guide - Moyland Castle hotels in Bedburg-Hau, Germany.

"Fresh produce everyday for breakfast and staff are all very friendly and helpful "

"Disappointed but then happy(ish). Started in basement room but upgraded due to issues. Tiny basement room with an unforgiving metal bed frame that you bang into coming in/out of bathroom I have bruised legs after just one night. Basement feels forgotten about, broken coffee machine & hairdryer, missing wall decorations, mouldy bathroom, big gap behind bed so pillows fall behind bed, mattress sunken. Not enough sound proofing from upstairs, as deep sleepers we were kept awake by the reception area traffic in the night & AM. Glass door smashed upstairs at 2am'ish. This awoke us with panic and then the sound of cleaning for over an hour was horrible even after we went upstairs to find out. No apologies for any of the problems. We had to pay to upgrade to get away from the problems. The upgraded room was lovely, clean and comfortable, we stayed in the upgraded room for 2 nights and enjoyed it! Staff are super lovely, especially the British lady who checked us in and out. We loved the little treat when leaving, nice touch! We left happy, maybe we shouldn't have paid for upgrade due to the problems but the lady didn't have powers to change this, that's the only oversight apart from the basement room poor quality in contrast to the lovely standard double wet moved into. "

"Fast, friendly service. No frills, but no issues either. Cool, quiet location directly on the Rhine River. Thanks for your dedication!"

"Arrived late at night. Easy access. Plenty ammenties and spotless room with nice views."

"The hotel conditions were acceptable. I have no complaints."

"Weird hotel, 4/5 star food and restaurant but 2 star rooms, clean but really really dated. Aweful beds, miniture old tv and no in room tae/coffee, expensive for what it is."

"Lovely room, lots of nice touches like "

"The staff were a bit uncourteous and not very friendly. The room and bathroom had an odd odor. The water pressure was up and down as was the temp of the water. I just wasn't impressed by anything at this hotel. The facilities seem old and worn and in need of updating. I'm ok, but for someone w physical handicap this place would be very difficult "

"Excellent place to stay and very friendly staff and reasonable prices"